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Customer Service Sales

Houston, Texas, United States
October 03, 2016

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Artricia Morgan

***** ******* **. *******, ** ***84 832-***-****

Career Summary

Highly accomplished, results-driven professional with over 20 years of diverse office and management experience. Leverage exceptional time management, organizational, and prioritization skills to consistently complete daily workflow with optimal efficiency and productivity. Demonstrated success training and leading high-performing teams in demanding, fast-paced work environments. Proven ability to provide high-level executive support to streamline day-to-day workflow and ensure the achievement of long-term business goals. Excels in challenging, team-oriented, and collaborative settings.

Demonstrated Strengths

Office Management

Staff Supervision & Training

Expense Management

Administrative Support

Efficiency Optimization

General Accounting

Shipping & Receiving

Correspondence Management

Database Maintenance

Customer Service

Inventory Control

Team Building

Professional Experience

iQor (Verizon / T-Mobile) Jul 2015 – Present

Customer Service Representative

Manage a high-volume of inbound calls for Verizon/T-Mobile focused resolving on lost, stolen, or damaged phone claims.

Toys R Us, Inc. Apr 2012 – Apr 2014

Department Supervisor – Babies R Us

Supervised, trained, and directed workflow for a high-performing team of employees in the Babies R Us department. Directly accountable for managing inventory control, sales, customer service, merchandising, and promotions/marketing.

Collaborated closely with the sales staff to successfully close difficult sales and resolve escalated customer issues.

Played a key role in conceptualizing and launching sales promotions, merchandise displays, and advertising copy.

Academy Sports & Outdoors Mar 2010 – Nov 2012

Department Supervisor

Served in a key leadership position with direct oversight of all front-end store operations, including up to 15 employees.

Developed and implemented process improvements to maximize efficiency and productivity of daily operations.

Provided strategic operational guidance to store leadership to drive sales growth and expand market share.

New Light Christian Center & World Outreach Oct 2001 – May 2010

Data Entry Manager / Order Processing & Shipping Specialist

Key contributor with responsibility for customer relationship management, new customer acquisition, strategic financial management, P&L analysis, sales forecasting, staff supervision, employee training, promotions, and shipping/processing.

Consistently increased year-over-year sales generation by building strong, lasting relationships with key customers.

Analyzed target markets to identify emerging trends and provide appropriate products to meet consumer demand.

Spearheaded the organization and execution of weekly and special promotional events to increase revenue.

Walgreen’s Warehouse Dec 1999 – Oct 2001

Order Picker / Shipping & Receiving Clerk

Primarily responsible for processing both inbound and outbound shipments using an inventory management system.

Fulfilled multiple concurrent job duties as a Receiving Clerk, Inventory Puller, and Merchandise Reporter.

Additional experience as Courier / Warehouse Associate for DHL Airways (1993 – 2001)

Education & Skills

Pursued General Education Courses

University of Houston-Downtown, Houston, TX

Proficient in Microsoft Office Suite (Word, Excel, Outlook, Publisher, PowerPoint)

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