Artricia Morgan
***** ******* **. *******, ** ***84 832-***-**** acwwbr@r.postjobfree.com
Career Summary
Highly accomplished, results-driven professional with over 20 years of diverse office and management experience. Leverage exceptional time management, organizational, and prioritization skills to consistently complete daily workflow with optimal efficiency and productivity. Demonstrated success training and leading high-performing teams in demanding, fast-paced work environments. Proven ability to provide high-level executive support to streamline day-to-day workflow and ensure the achievement of long-term business goals. Excels in challenging, team-oriented, and collaborative settings.
Demonstrated Strengths
Office Management
Staff Supervision & Training
Expense Management
Administrative Support
Efficiency Optimization
General Accounting
Shipping & Receiving
Correspondence Management
Database Maintenance
Customer Service
Inventory Control
Team Building
Professional Experience
iQor (Verizon / T-Mobile) Jul 2015 – Present
Customer Service Representative
Manage a high-volume of inbound calls for Verizon/T-Mobile focused resolving on lost, stolen, or damaged phone claims.
Toys R Us, Inc. Apr 2012 – Apr 2014
Department Supervisor – Babies R Us
Supervised, trained, and directed workflow for a high-performing team of employees in the Babies R Us department. Directly accountable for managing inventory control, sales, customer service, merchandising, and promotions/marketing.
Collaborated closely with the sales staff to successfully close difficult sales and resolve escalated customer issues.
Played a key role in conceptualizing and launching sales promotions, merchandise displays, and advertising copy.
Academy Sports & Outdoors Mar 2010 – Nov 2012
Department Supervisor
Served in a key leadership position with direct oversight of all front-end store operations, including up to 15 employees.
Developed and implemented process improvements to maximize efficiency and productivity of daily operations.
Provided strategic operational guidance to store leadership to drive sales growth and expand market share.
New Light Christian Center & World Outreach Oct 2001 – May 2010
Data Entry Manager / Order Processing & Shipping Specialist
Key contributor with responsibility for customer relationship management, new customer acquisition, strategic financial management, P&L analysis, sales forecasting, staff supervision, employee training, promotions, and shipping/processing.
Consistently increased year-over-year sales generation by building strong, lasting relationships with key customers.
Analyzed target markets to identify emerging trends and provide appropriate products to meet consumer demand.
Spearheaded the organization and execution of weekly and special promotional events to increase revenue.
Walgreen’s Warehouse Dec 1999 – Oct 2001
Order Picker / Shipping & Receiving Clerk
Primarily responsible for processing both inbound and outbound shipments using an inventory management system.
Fulfilled multiple concurrent job duties as a Receiving Clerk, Inventory Puller, and Merchandise Reporter.
Additional experience as Courier / Warehouse Associate for DHL Airways (1993 – 2001)
Education & Skills
Pursued General Education Courses
University of Houston-Downtown, Houston, TX
Proficient in Microsoft Office Suite (Word, Excel, Outlook, Publisher, PowerPoint)