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Customer Service Human Resource

Wilmington, Ohio, 45177, United States
October 03, 2016

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Billie Madden

**** *. ********** **** ****: 513-***-****

Wilmington, OH 45177


Dynamic finance professional with a strong background in all aspects of accounting and financial management. Successful at managing multiple assignments while meeting tight deadlines.


Variance analysis

Self-motivated professional

Accurate forecasting

Sales and marketing

Complex problem solving

Budget forecasting expertise

Account reconciliation expert


Increased efficiency of marketing spends by 45% by designing a more accurate forecasting system.

Reduced merchandising expense by 23% year over year.

Reduced year-end variance to less than 1% 4 years in a row.

Reduced bad debt by $14MM.

Lead collections team with 0% over 30 days for 3 consecutive years.


Financial Co-chairperson for 2014 United Way Campaign

Captain for Cincinnati OneSight Clinics


Luxottica Retail, Senior Financial Analyst/Controller December 2010-Present

Control $60M marketing/merchandising expense budget

Streamlined purchasing process to a more accurate, efficient and automated process.

Manage accounting operations, accounting close, account reporting and reconciliations.

Prepare monthly and annual expense forecasts, including any necessary recommended action required to manage costs to achieve budget.

Prepare quarterly reporting for our Milan headquarters.

Efficiently manage chargeback process to optimize brand efficiency while minimizing loss of funding.

Optimize marketing spend through process improvement.

Analyze spend by project for reporting and future marketing campaigns.

Luxottica Retail, Accounts Receivable Lead January 2005-December 2010

Managed receivables/customer service for Pearle Brand and Safety Glass accounts.

Streamlined payment process to be automated.

Monthly management meetings to report reserve changes.

Implemented policies and procedures of new department start-up and SOX compliance.

Documented and analyze all aspects of cash flow.

Acted as liaison for field management, operations, legal department and lease administration.

Coordinated and negotiated payment options with franchise owners and sublease doctors.

Track increases and decreases in all accounts and past due receivables.

Provided leadership for AR Processors and Collections team.

Administer performance evaluations, goals and objectives.

Reporting and special projects as needed.

Siemens Business Services, Collections Specialist March 2001-January 2005

Managed Government and East Region Accounts.

Handled customer satisfaction issues as well as conflict resolution.

Managed daily billing and collections duties.

Prepared financial analysis for customer accounts.

Assisted in yearly audits and documentation.

Maintained customer contracts and projects.

Developed audit trail for account credits.

Lean Six Sigma continuous improvement teams.

Assisted in cash application.

Assisted internal service managers with various projects.

Liaison between internal departments and customers

Lattice Communications, Executive Assistant July 2000-March 2001

Managed staff and provided training for advancement.

Assisted President, Vice President and Chief Financial Officer in daily functions.

Scheduled and prepare for company meetings.

Responsible for all aspects human resource management.

Compiled marketing opportunities for future business.

Managed accounts receivables and collection calls.

Handled office renovation for rapid growth.

Assisted in development of new computer software programs to manage business and implemented.

Penske Truck Leasing, District Administrator/Controller October 1997-July 2000

Worked with internal and external customers on conflict resolution,

Trained and assisted all employees on PC usage, internal systems and procedures.

Insured timely licensing and permitting of district vehicles.

Handled notary public transactions for district.

Supervised payroll and human resource functions.

Supervised inventory programs such as parts, tires and oil inventory.

Ensured proper cash procedures are being followed.

Supervised the foreign and accident repairs processing.

Managed all facility expenses

Developed and implemented employee recognition programs.

Coordinated vehicle sales.

Monitored monthly general ledger, fleet profile and purchase order status, etc.

Ensured accuracy of District Income Statement monthly. Controlled petty cash.

Prepared journal entries.


University of Phoenix, 2012 Bachelors in Finance

University of Phoenix, 2010 Associates in Accounting

Warren County Career Center, 1990 Legal, Medical, Executive Secretary

Franklin High School, 1990 Business

GE Capital’s Greenbelt Training – DMAIC for Quality Improvement

George Group – 2 Week Greenbelt Training

George Group – Team Accelerator Training

GE Capital’s Champions Training – Change Acceleration Process

Interactive Management Training


SAP ERP Retail, Business Objects, Microsoft Word, Excel, PowerPoint, AS400, Essbase, Oracle, JDA


Rupal Pandya 513-***-****

Kasi Wellman 513-***-****

Jennifer Lymanstall 513-***-****

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