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Customer Service Office

Atlanta, Georgia, United States
October 03, 2016

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Shanta’ K. Stuckey

**** ********** ****

Apartment 02

East Point, Georgia 30344

Career Objective:

To obtain a challenging position where I can effectively utilize my years of experience.

Staples Office Supply Cash Office Associate November 2008-July 2010

Worked directly with Operations Manager and Loss Prevention to assure all financial records were accurate

Maintained file system for daily deposits

Maintained a $3000-$5000 safe count daily to assure accountability

Settled cash register tills for deposit and next day use using Excel

Issued loans to cashiers per managers request

Responsible for making deposits to store safe daily

Maintain cash deposits log for store and armor car courier

Responsible for releasing cash deposits from safe to armor car courier every Tuesday and Friday

Ordered store loans from bank every Monday and Thursday before 10 a.m.

Responsible for repaying loans to bank in a timely matter

Communicate with corporate for month-end and year-end financial reports

Record and maintain cashier error log for accountability

Issue employee pay checks

Maintain employees files

Assist customers with online to store purchases

Actively monitor and correct prices of any unpriced merchandise requiring individual item pricing

Conduct audits to ensure price accuracy

CVS Pharmacy Customer Service Representative November 2004-June 2005

Greet guest as they arrive to the store

Ensure customers purchases are processed accurately

Maintain cash register with zero errors

Assist customers with product knowledge and excellent customer service

Careers USA/Cousins Properties Business Office Coordinator October1998-December 2004

Opened and closed office for business

Greeted guest and potential clients

Dispatched engineers to service calls

Responsible for all aspects of file, copy and mail rooms

Generated work orders for clients per their request using AWARE software

Ordered office supplies for all departments

Issue pay vouchers and checks for security and vendors for signature

Responsible for printing and mailing invoices every Tuesday and Thursday

Make deposits before 2 p.m.

Receive and send packages via FEDEX

Schedule courier service pickup for inter-office packages

Assisted accountant with budgeting and other accounting procedures

Faxed employee time sheets to corporate every Wednesday before 10 a.m.

Habif, Arogetti & Wynne, LLC. Receptionist/Data Entry Clerk October 1998-April 1999

Opened and closed office for business

Greeted guest and potential clients

Answered inbound calls using a switchboard

Assisted principals with audits

Processed tax returns for federal, state and clients

Processed W-2’s and 1099’s for principals and accountants

Responsible for constructing binders for financial reports per principals and or accountants request

Responsible for issuing office supplies to accountants per their request

Input information on database to track dead storage twice a month for Iron Mountain pickup

Donnelly Communications Inc. Call Center Operator July 1996-November 1997

Processed credit card orders using an Apple PC

Directed customers complaints accordingly

Prepared information packets for scheduled customers

Act as receptionist when needed

Pro-Talent Temporary Service Production Clerk August 1995-March 1997

Responsible for accurately counting production


Everest College Medical Insurance Billing & Coding - Certificate March 2015

Atlanta Technical College Paralegal Studies – Associate Degree January 2006

Atlanta Technical Institute Business Office Technician – Certificate October 1997

References upon request

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