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Quality Assurance Support

Ahoskie, North Carolina, 27910, United States
October 03, 2016

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*** ** ****** ** * Ahoskie, NC 27910 * Home: 252-***-****

Objective: To obtain a position, in which, my skills in Education and Information Technology, maybe employed.

Technical Skills/Summary: 20+ yrs. of combined PC & LAN network admin support and connectivity.

Operating Systems: Mac: Leopard, Lion X; Linux: VMWare vSphere ESXi 5.5, 6.0, OpenSUSE, RHEL 5, 6, & 7, and HP-

UX 11.31& 41; Windows: 10, 7, Windows Server 2008, 10, 12; Novell NetWare: 4.1/5.0/5.1, 6.

Mobile OS: Android OS: 4.2, 5.0, 6.0.1; Apple: iSO 6 & 7, Blackberry.

Software Utilized: Active Directory, MS Exchange Server 03,08 & 10, VirtualBox, VMware, Remedy, MS Office 13, 10, SharePoint, Oracle, HP ALM-Quality Center, BrightStor ARCserve, & Veritas Back-Up and Recovery, HP Data Protector 9.06.

Hardware Utilized: Dell EqualLogic, PowerEdge, IBM, and HP ProLiant Servers. Desktops/Laptops: Dell, HP, Toshiba, IBM Lenovo; Peripherals: SCSI, iSCSI, RAID, IDE, PCI, DVD-ROMS, Hard drives, Scanners, Ethernet cards. Wireless: 802.11b,a,g,n, WEP, Bluetooth. HP Storage Works Tape Library, HP Blade System C7000 Enclosure.

Network Devices and Protocols: SAN, LAN, WAN, Hubs, Servers, Switches, Routers, Gigabit Ethernet, TCP/IP, DHCP, DNS, WINS, IPX/SPX. Network Backups: Exabyte VXA-2 and DLT-4.

Network VoIP: Quintum Tenor DX4048- VoIP Gateway, MultiTech Systems, Fax Server.


Bachelor of Arts, Religion & Philosophy, Shaw University, 2004

Associate Degree, Microcomputer System Technology, Roanoke-Chowan Community College, 1996

Diploma, Hertford County High School, 1992


Certificate of Completion, Red Hat Certified System Administrator – RHCSA, Infinite Skills, 2016

Certificate of Completion, Basics of VMware vSphere and ESXi Virtualization Software, Udemy 2016

Certificate of Completion, Linux Server Professional Level-1, Linux Academy 2015

Employment Experience

DLS Engineering Associates, Inc. – US Coast Guard, Elizabeth City, NC

System Engineer – (Oct. 2015 – Present)

Manage physical, virtual and cloud based servers and applications.

Maintain day-to-day servers operations of Microsoft Windows Servers, Active Directory, Exchange, VMware vSphere ESXi 5.5 & 6.0 servers. HP Storage Works Tape Library, HP Blade System c7000 Enclosure

Support and implement equipment and activities associated with data and voice telecommunications including connectivity, bandwidth, security, and maintenance.

Maintain and test the organization’s IT Disaster Recovery Plan, including servers, data network, and security.

Participate in the development, implementation, maintenance, and monitoring of infrastructure policies and procedures.

Assist in the establishment, administration, testing, and day-to-day operations of the organization’s data retention policies and procedures.

Provide project status reports by collecting, analyzing, and summarizing data and trends.

Identifying high priority issues and having the ability to respond with a standardized escalation process.

Creating support documentation to allow for efficient team support.

DynPro - AICPA American Institute of CPAs, Durham, NC

QA-Operations Test Analyst – (Mar. 2014 – Mar. 2015)

Administrate within Avectra NetForum Enterprise software, setup departmental groups; create user accounts, set security levels and privileges.

Perform testing in Oracle CRM and ERP application modules.

Admin level access within Oracle to create accounts, assign responsibilities.

Document and maintain data to keep track of changes, test usage of account setup and test summary documentation.

Monitor the development and review of requirements and test case documents by the business end-user population.

Document and maintain defects/issues in Incident Reports, from initial reporting to final resolution.

Support UAT and functional testers during projects in regards to documentation, testing needs, and defect resolution.

Assist QA Senior Manager in the creation, development, and maintenance of Quality Assurance policies, procedures, and methodologies for IT Dept.

Perform document auditing and review for departmental projects to ensure compliance.

Maintain the QA instance through controlled access, routine clone updates, data management, and administration.

Develop and report QA matrix to QA Senior Manager on a frequent basis and provide feedback for IT management.

Temporary Solutions – NC Dept. of Health and Human Services, Raleigh, NC

Software Tester – (Nov. 2013 – Mar. 2014)

Determines if functionality meets expected requirements and results, performs troubleshooting to aid in problem resolution.

Provide clear and concise verbal communication and written documentation of identified test issues and defects.

Run scripts and test plans on computer applications using VM Ware and Remedy to track and submit work tickets..

Record and document results and compare to expected results within SharePoint and HP ALM-Quality Center.

HP ALM-Quality Center- Manages and creates traceability between requirements, tests, defects, code changes and build management system tasks

Detect software failures so that defects may be discovered and corrected.

Documented anomalies and issues to verify specific action and function of code.

Roanoke Electric Cooperative, Ahoskie, NC

Information Systems Assistant/Network Administrator – (June 2009 – May 2013)

Responsible for maintaining 20+ servers and several virtual servers, and 60+ desktop and laptop pc’s.

Supported Windows servers running VMware application Vcenter.

Administer, create, and provide user account provisioning in Windows Active Directory and MS Exchange

Servers 2003 & 2008, SAN/Remote Administration.

Support iPads and Android tablets, also Blackberry's, Androids, and Windows Smartphones, to receive emails

and updates. Configure, setup, troubleshoot, and install laptops, desktops, and netbooks.

Performed OS upgrades, patches, and firmware releases on all Apple iPads, iPhones, Android and Windows devices.

Support wireless data modems/air cards and wireless routers. Configure wireless Bluetooth connectivity on laptops and mobile devices.

Install and configure ESRI- ArcMap GIS, and Futura Systems software for mapping design and mobile use. Supported server configuration for maintenance and running efficiency and backing up data files.

Managed and backup of network data storage on Exabyte VXA-2 tape backup device and monitored BrightStor ARCserve software.

Hands-on Network operations experience at multi-site Windows environments – Data circuits, Firewall/VPN, TCP/IP and routing protocols, Switches, File servers, Data storage (w/SAN appliances).

Provide support and administration for telephone system with Quintum Tenor DX4048- VoIP Gateway, software Vertical TeleVantage ViewPoint, setup users, and provide remote phone and desktop support.

Support digital faxing using MultiTech Systems, Fax Server, running Faxfinder Fax Client Software.

First Aid and CPR certified.

W.E. Family Home Care II, Inc, Murfreesboro, NC

Community Support Coordinator II/Quality Assurance Control- (April 2008 – April 2009)

Configured, setup, and installed Windows Vista, Office 2007, Norton AV Small Business 10.0, and print drivers.

Installed and configured StoreGird network backup software, on wireless laptops and desktops.

Setup and configured Linksys 2.4 GHz Wireless-G Range Expander for more wireless coverage.

Provided quality assurance on documentation according to all governmental and company requirements set by the state.

Reviewed and evaluated changes and implementation by providing training, tools, and techniques used to achieve task.

Monitored and conduct audits and reviews/analyzes data and documentation for quality assurance and compliance.

Provided consultation and direction to ensure programs and services were implemented.

Ensured policies and procedures were followed, monitored and updated to include regulatory changes.

Developed, published, and implemented consumer data spreadsheet to keep track and monitor progress.

Coordinated with QP’s when paperwork needs to be reviewed and submitted for re-authorization.

We Are All Connected, Inc (WAAC, Inc), Ahoskie, NC

Associate Professional – (Aug. 2007 – April 2008)

Managed and train adults in documentation preparation, evaluations.

Assisted in developing socialization skills, adaptation skills, anger, and behavior management.

Completed Person-Centered Plan, ITR's & ITR Discharge Forms, NC-TOPPS, Target POP Matrix, referral linkage,

skill building, supportive counseling, and input into the Person-Centered Plan for modifications.

Conducted out of office visits and conferences with teachers, parents, and mental health professionals.

Arranged Therapeutic counseling and provided conflict intervention and de-escalation.

Life, Inc., Ahoskie, NC

Community Support Associate Professional – (Mar. 2007 – July 2007)

Provided services to assist the consumer to develop critical daily living and coping skills.

Assisted in developing leisure time and recreational activities.

Provided direct intervention and also arranged, coordinated, and monitor services on behalf of the recipient.

Helped consumer learn how to manage ADHD, and reinforce the development of social and emotional behavior.

Assisted in developing socialization skills, adaptation skills, along with anger and behavior management.

First Aid and CPR certified.

Durham Public Schools, Durham, NC

Teacher Assistant- (Mar. 2005 – Aug. 2006) - Substitute Teacher – (Nov. 2006 – Feb. 2007)

Worked with children diagnosed as ADHD & HHD.

Worked with children that had behavior problems and that lacked social skills in a classroom environment.

Responsible for managing and providing constructive discipline for students.

Assisted the classroom teacher with the preparation of lesson plans and reinforced classroom instructions.

Evaluated and monitored students’ performance while assisting teachers between two first grade class rooms.

Knowledge of standard concepts, practices, and procedures within the education field.

Primary responsibility included covering assignments at the elementary, middle, and high school levels.

Taught subjects English, Math, Reading, Science, and Social Studies on all grade levels.

Counseled and encouraged the students and assisted them with decision making and personal growth.

Town of Carrboro, Carrboro, NC

IT Support Engineer - (Nov. 2003 – July 2004)

Administrated and setup new users in Windows Server 2003 Active Directory and Exchange Server 2003 email.

Responsible for all new workstation setups, deployments, and maintenance with end user support.

Updated software deployment for maintaining a SMS & SQL server.

Responsible for the coordination and purchases of computer hardware equipment, and software upgrades efficiency.

Provided customer service with Hands-on and Helpdesk Phone support for all users for the Town of Carrboro.

Mechanics & Farmers Bank, Durham, NC

Network Administrator/Technician – (May 2001 – Nov. 2003)

Server migration/conversion of NT Server 4.0 with Microsoft Exchange Server 5.0 to 5.5 on LAN.

Server migration/conversion of Novell Netware 4.1 to Novell Netware 5.1 & 6 on LAN with new accounts.

Administrated and setup new user in Novell Netware 5.1, 6 and Exchange Server 5.5 email accounts.

Provided Novell 4x, 5x, & 6x Server administration, testing, maintenance, and support with Netadmin32.

Setup and configure printers using Jet Direct cards on HP & Xerox printers with Novell NDPS print services.

Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications)

Assisted with development and maintenance of Internet and Intranet web sites.

Installed, setup, managed and maintain routine tape backup and recovery with Veritas Back-up Exec software on a DLT-4 tape system.

Kelly’s IT Services, CSC/Nortel Networks, Morrisville, NC

System Administrator – (Sept. 1999 – April 2001)

Setup and configure computers and printers with TCP/IP & DHCP configuration.

Uploaded and downloaded files for individual customers on network to a server.

Installed PCMCIA Xircom Ethernet/Modem cards, in Dell Latitude laptops.

Provided end users support for all LAN-based applications.

Re-imaged hard drives with CD and network standard image, using Ghost 4.0/6.1.

Tested LAN drops and cables using a FLUKE meter.

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