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Technical Services

Markham, Ontario, Canada
October 05, 2016

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* ******** ****,******* ******

Res 416-***-****,Cell 647-***-****


To obtain a technical position within a fast growing company in which my expertise can help the organization meet their goals.

Skill Set

Versatile experience in product and project management, quality control, providing technical support and troubleshooting in the electronics/Telecommunications/IT industry.

Conceive and execute strategies drive corporate growth, profitability, and value by providing “no surprises” decision support by implementing processes and systems.

Maximized the operational efficiency by sound diagnostic, troubleshooting and soldering skills.

Dynamically sound technical expertise in

Windows XP, Windows VISTA, Windows 7,Windows 10,Windows Server 2003/2008/2012,

Novell NetWare, TCP/IP, DNS, FTP,TELNET,UNIX,, MAX KEWILL, Lab View, ORACLE, AutoCAD, Orcad, Infotrac, Assembly language, MCM,SQL,C, C++,MS Access, MS Office.

Hardware proficiencies in microprocessor based systems, industrial computers, universal programmers, networking devices, serial communication interfaces, data acquisition modules.

Production test systems (HP,Teradyne,Takaya), ATE, Optical and X-ray imaging systems, test equipment(oscilloscope,multimeter,signal generator)

Strong analysis, planning, organization and consensus building abilities with communicating ideas/ solutions and thorough understanding of PC Architecture, Networking fundamentals and IPC acceptance standards.

Highly articulate in managing customer service operations inclusive of conceptualizing & implementing short / long term plans; managing teams and excelling business targets & service delivery metrics.

Knowledgeable in handling escalations for resolving critical issues; ensuring CTQ Delivery & Business Continuity assuring continuous interaction with the customer for improvising service levels.

Sound and adept knowledge of quality improvement methodologies like TQM, SPC, JIT, 5S, Kaizen, Lean.

Respect and leverage human capital motivate, mentor, and lead talented professionals by living the culture and leading by example.

Career Contour

Sep’11 till June'15 with TELMAR NETWORK TECHNNOLOGY, Toronto, Canada

As Technical Services Technician


Testing, troubleshooting and repairing network infrastructure equipments.

Implementing comprehensive hardware and software knowledge towards the analysis and resolution of customer equipment issues.

Interacting with various departments within the company and customers in resolving technical issues.

Documenting test results and fail mechanisms

Oct’08 till Feb’11 with MODERN ACCESS SYSTEMS INC, Toronto, Canada

As Implementation and Support Engineer


Implementing and commissioning access control, CCTV, automated parking systems and credit card setups onsite for various clients including hospitals, hotels and office buildings.

Providing onsite support to the end users after the implementation phase.

Training end users on the entire functionality of the software and hardware.

Participating in design specification of new products and projects involving access control and security.

Connecting to clients system remotely to resolve application and database related issues.

Testing new product releases, updates and patches and authoring technical documents for inclusion in our knowledge base.

Oct’05 till Oct’08 with ARTAFLEX, Toronto, Canada

As New Product Introduction Specialist


Controlling and maintaining structure and file contents of the customer manufacturing product directories on the server; which includes both customers provided, and internally generated documents required for the fabrication of specified products.

Participating in design and drawing reviews.

Interacting with product designers and vendors on manufacturing issues.

Organizing, scheduling and implementing deadlines for manufacturing.

Providing active support and suggestions for the continuous improvement of the new product introduction and other process integrated to the NPI function.

Played a major role in developing Manufacturing/Test Process Instructions for System/Chassis-level integration.

Instrumental in recommending electronic & mechanical DFx-related (e.g., Manufacturing, Test, Cost) design changes.

Successfully performed engineering change and release orders associated with the creation of a new and /or the modification and maintenance of an existing bill of materials within the MAX ERP and associated systems (ECO manager)

Jan’04 – Aug’05 with LEITCH, North York, Canada

As Depot Repair Technician


Performing engineering changes and upgrades on field returned equipment.

Resolving customer problems, which resulted in both cost savings and excellent customer relations.

Significantly contributed in testing, troubleshooting and repairing a wide spectrum of broadcast and post production products from audio and video amplifiers, routing switches, synchronizers, logo generators, power supplies to modular digital products.

Dec’01 – Aug’03 with CELESTICA INC, Toronto, Canada

As Team Lead(Test and Debug)


Analyzing unknown defect trends on products failing at test, initiating repair actions and confirming repair/diagnosis effectiveness.

Supporting and optimizing Manufacturing by developing efficient processes and procedures; reducing or eliminating production downtime with prompt root cause analysis of issues.

Documenting fail mechanisms.

Performing QA audits to ensure that each cell adhered to standard operating procedures.

Imparting training to test operators and debug technicians.

Performing regular maintenance of production test systems and test fixtures.

Successfully headed the operation related to test development and debugging of prototype boards in the capacity of Team Leader

May’99 – Oct’01 with ACER, Mississauga, Canada

As Quality Control Technician


Performing ongoing hardware and software reliability tests.

Diagnosing and differentiating hardware and software problems.

Monitoring and improving product quality in mass production.

Determining causes of failure in extended customer simulation audit test and fixing them on production line; investigating and reporting root causes of defects.

Successfully implemented product quality control ensuring that production department adhered to standard operating procedures.

Played a major role in performing final quality control tests.

Actively participated in discussions regarding the technical problems to be encountered before beginning mass production of new models.

Jan’95 – Feb’99 with DYNALOG LTD., Mumbai, India

As Service Engineer

Academic Accolades

Bachelor’s degree in Electronics and Communication Engineering

Technologist’s Diploma in Industrial Electronics

Diploma in Computer Engineering

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