Curriculum Vitae

Of

Miss Given Rhea Solomon

Given Rhea Solomon

P.O. Box 10436

Khomasdal

Windhoek

Namibia

Tel: (061) 214295

JOB OBJECTIVE

Main objective is to complete assigned tasks in the required period of time. I am goal-orientated and like to take up challenges – the key for a successful company.

PERSONAL INFORMATION:

PLACE OF BIRTH: Windhoek

DATE OF BIRTH: 09 February 1975

IDENTITY NO: 750********

POSTAL ADDRESS: P.O. Box 10436 Khomasdal

RESIDENTIAL ADDRESS: Mahatma Ghandi Str 4525,

Khomasdal

CONTACT NUMBERS: 081-******* (Cell)

061 – 214295 (House)

081******* (Cell)

SEX: Female

MARITAL STATUS: Single

HOME LANGUAGE: Afrikaans

OTHER LANGUAGE: English (Read, Write and Speak)

NATIONALITY: Namibian

DOMINATION: Evangelical Lutheran Church

In the Republic of Namibia

DEPENDANTS: Two (2)

QUALIFICATIONS:

School Cosmos High School

Last Grade Grade 12 (1994)

Subjects: English, Afrikaans, Biology, Business,

Economics and Accounting

Computer Skills: Internet Explorer, Internet & Email,

Microsoft Word, Microsoft Excel

Courses: Foster and Maintain Customer Relations

Transport Education and Training Authority

Hospitality Training

Unashamedly Ethnical Course

EMPLOYMENT HISTORY:

Health Professions Councils

Of Namibia

March 2013 – May 2013 - Data Clerk

Survey Warehouse

January 2014 – up to date - Call centre agent

INTERCAPE MAINLINER – (2002 – 2012 March)

ASSISTANT SUPERVISOR (2010 – 2012)

Ticket sales

- Benefits of Intercape services are explained to customers / consultants

Price structures / Revenue system

In depth ticket sales training for consultants

Specials available (competitions or promotions)

In depth route knowledge

Drive cam system and satellite tracking

- Immediate response to customer needs,

Knowledge of policies and procedures

Knowledge of Terms and Conditions

- Friendliness / courteous at all times and under all circumstances

- Sales transaction must be completed accurately as per booking policies.

Cash-up administration

- Check each cash-up of consultant next morning

Check vouchers used

Credit card impressions done

Transfers completed

Refunds

All original tickets attached

- Sign off cash-up

- Office Supervisor familiarize him/herself with security and banking

Procedures as stipulated by Finance Department

Physical Banking Procedure

- Open safe with witness

- Ensure each envelope contains correct amount as indicate on envelope

Each individual

- Ensure that money in hand corresponds with money as indicated on

Cash-up summary

- Repeat the above procedure with your logistics money

- Place sealed security bank bag and sealed with witness

Supervision

- Work related matters are readily discussed

Policies and procedures

Specials and promotions

Rosters and sales targets

Individual monthly sales done

Personal growth / consultant ticket sales

Neatness / tidiness of personnel and office

- Advice is offered in a helpful manner

- Disciplinary and grievance procedures are carried out with minimum

Delay

- IT systems checked and report to IT dept

> RESERVATION CLERK (2008 – 2010)

-Benefits of Intercape services are explained to customers / consultants

Price structures / Revenue system

In depth ticket sales training for consultants

Specials available (competitions or promotions)

In depth route knowledge

Drive cam system and satellite tracking

- Immediate response to customer needs,

Knowledge of policies and procedures

Knowledge of Terms and Conditions

- Friendliness / courteous at all times and under all circumstances

- Sales transaction must be completed accurately as per booking policies

CABIN ATTENDANT (2002 – 2008)

- Valid ticket per passenger per trip.

- Issue correct change to passengers.

- Issuing and validating of tickets immediately as passenger boards the

Bus.

- Issue tickets in a friendly and professional manner.

- All completed documents attached to cash up

Cancelled tickets and void form

Vouchers / hospital form

Receipts

- Cash up completed by the end of each day.

- Signed.

- Physical cash must balance with cash up theoretical balance.

- Receipts to be handed in with cash up.

- PEPT3 completed at beginning of trip.

- Cabin is kept tidy and clean during the journey.

- Faults in cabin and equipment are recorded in the coach fault

Book.

- Report recurring problems to management.

- Driver is kept informed and up-to-date of situations on the

Coach, including but not limited to:

Passenger complaints

Passenger needs

Equipment problems

Communications with Operations

Emergencies

- First at door and assistance given to customers on boarding and leaving

The coach.

- Snacks and beverages are offered at the recommended prices to

customers during the trip.

-Sincere attention is paid to customers needs

Check and identify if every customer has any specific

Requirements

Address their specific needs in a manner that maintains

The customer’s self esteem and enhances Intercape Image.

- Minors travelling alone on the bus are supported according to policy

guidelines and terms and conditions.

- On-board ticket sales are carried out according to standard

Operating procedures.

- Information, directions and support are provided to customers.

At the various route stops

And during emergency situations

- Every possible effort is taken to satisfy customer needs effectively

and economically.

- Every customer is satisfied with the service at the end of his or her

Journey.

Survey Warehouse - Call Centre agent

January 2014 - Oct 2014

Namib Poultry Industries (Pty) Ltd

Telesales – November 2014 – Till present

KEY FUNCTIONS AND RESPONSIBILITIES

Ensure availability and timeous delivery of products

Timeously call clients daily and making arrangements of vehicles

Assists customers with feedback on delivery and orders

Put calling schedule in place per customer

Timeously provide feedback to Sales Manager when problems with product delivery, quality are experienced

Ensure customer satisfaction at all times

Timeously provide accurate reports to the Sales Manager on stock levels, challenges, questions on deals, quality issues as raised by customers

Control debtors and communication of customers on financial status

Price list loading of customers and communication on price increases

Ensure up to date with new developments in market

Achieve or exceed customer retention, goals, sales ect.

REFERENCES:

Mr Ricardo Japhta

Office Supervisor

Intercape Mainliner

Tel: 061 – 227847

Cell: 081-*******

Mrs Dentlinger

Health Professions Councils of Namibia

Cell: 081-*******

Luziano Siluka

Company Supervisor

Survey Warehouse

Tel: 061 - 303885

Gerda Hellman

Telesales Manager

Namib Poultry Industries (Prt) Ltd

Cell: 081-***-****

Additional information can be obtained on request from the above-mentioned numbers

SUMMARY

I am able to work reliable and responsible, with initiative and drive, in a demanding environment in order to meet deadlines and achieve goals and objectives. Highly self-motivated, enthusiastic, dedicated, able to motivate others to higher levels of performances and productivity.

Other skills including the ability to build long term with relationship with people and goods planning, scheduling organization skills and administration skills.

Contact this candidate