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Customer Service Management

Location:
Johannesburg, GP, South Africa
Salary:
market related salary
Posted:
October 05, 2016

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CURRICULUM VITAE

OF

ISHMAEL VELI MAWILA

PERSONAL DETAILS

Surname : Mawila

First Name : Ishmael Veli

Identity Number : 750*** **** 085

Residential Address : 3711 Shamkwanga Street Chiawelo Ext 2 Soweto 1818

Contact Details :063 *** **** /

Email Address : acww58@r.postjobfree.com

Sex : Male

Drivers License : Code 10 (C1)

Nationality : South African

Criminal Record : None

Home Language. : Xitsonga

Race : African

Health Status : Excellent

Religion : Christian

EDUCATIONAL QUALIFICATION

Name of School. : Ndengeza High School

Highest Grade Passed : Grade 12 (Matric)

Subjects Passed Xitsonga English Afrikaans Biology Biblical Studies Geography

Year Obtained : 1996

OTHER QUALIFICATION

Name of Institution : Vaal University of Technology

Course : Post Marketing Management Diploma

Subjects Passed Marketing 1, 2 & 3 Personal Selling Sales Management Business Communications Accounting Mercantile Law Economics Advertising Sales Promotions Quantitative Techniques Marketing Research

Year Obtained : 2003

Name of Institution : Cornerstone College

Course. : HR Certificate

Subjects Passed : Intro to Ms Windows Microsoft Word Outlook Express Internet Explorer Telephone Etiquette Communication Skills Interview Techniques Inbound Call Management Basic and Advanced Customer Service

Year obtained. 2006

CAREER HISTORY

Employer : Standard Bank of South Africa

Division : Pre-Legal Collections Home-Loans (Late Stage)

Position : Account Management Consultant

Period : January 2008 to April 2015

Reason for Leaving : Resignation

Duties and Responsibilities

Responsible For The Legal Procedures In The Process Of Collecting Overdue/ Delinquent Accounts For Home Loans, Preparing Outsourced Collection Agent’s (OCA’s) Invoices For Payments, Dealing With Telephonic Client Queries, Creating And Updating Spreadsheets On Excel, Doing Special Project When Required By Management And Responding To Correspondence Received (E-Mails And Faxes), Compliance With Statutory, Regulatory And Operational Risk Requirements, To Protect The Reputation Of The Group To Avoid Legal/ Action/ Sanction In Respect Of Regulatory Compliance Matters.

Reduction Of Number And Value Of Arrears Accounts As Per Target Of Available Resources, Example Systems And Networking Partner (Internal And External)

Maintenance Of Statistical Information On Accounts In Arrears

To Attend To All Queries And/ Or Complaints

Technology Used

Microsoft Excel, Microsoft Outlook, Microsoft Word, Intranet, CACS, OS/2 & CDDS

Achievements / Accomplishments / Value Add

Top Performer Award, True Blue Award, SRC Prestige Award, SRC Leadership Award

EMPLOYMENT REFERENCE

Contact Person : Masabata Malatsi

Organisation : Standard Bank Team Leader

Contact Number : 071 *** ****

Telephone number : (011) *** **** / (010) *** ****



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