Kalaiselvan A/L Seakar
No ***, Taman Daya Pertama, Sg Choh 48000 Rawang, Selangor
Email: acww10@r.postjobfree.com Tel: 011********
To obtain a Technician position that can offer new challenges and provision for potential growth, enable me to attribute my skills, experiences, education and enthusiasm to achieve excellence as well as seeking new career development to widen my knowledge and skills
Microsoft Programs: Word, Excel, PowerPoint, Outlook, Typing LANGUAGE WRITTEN SPOKEN
Bahasa Malaysia Good Good
English Good Good
Tamil Good Good
COMPUTER SKILLS
Objective Statement
LANGUAGE SKILLS
2
6 years of experience providing top-notch support and services to the business 1) Maxis Communication Berhad- Technician under Network Service OPS Centre
(2010 – Present)
Monitoring Network Element via EMS for MSAN (Multi-Service Access Node), SIMUX, IP DSALM (Internet Protocol Digital Subscriber Line Access Multiplexer), MPLS (Multi-protocol Label Switching), METRO-E (Metro Ethernet) and VSAT
(Very small aperture terminal).
Monitor MSAN, SIMUX, IP DSALM, and MPLS, Metro-E & VSAT alarms via EMS tool (AEM, Mainstreet, U2K, WhatsUp and Gold, Skyedge).
Troubleshoot to localize the issues. Support and coordinate RNOC/Back Office to resolve the fault.
Respond to Network Customer Support Team within agreed SLA time frame.
Create and update/manage trouble tickets for any detected problem.
Ensure all docket information are capture in activity log
Managing technical escalation to ensure faults is rectified within agreed SLAs
Support to enhance improvement on process to develop on existing tools and system.
Perform Escalation and Notification to keep management and other business units informed during system outages.
Assist the FO shift leader in producing activity report for KPI calculation.
Check and certified new network elements to be commissioned in operation environment within agreed KPI. (BIS)
Perform initial analysis to identify issues follow by restoration if possible (1st line of Support).
Assist the operation team in process improvement and ongoing development of tools and system.
Ensure proper work progress, shift handover, data communication, team work spirit.
EXPERIENCES
3
Able to troubleshoot IMS monitoring and basic troubleshooting for PRA link (Fixed line customers)
(The IP Multimedia Subsystem or IP Multimedia Core Network Subsystem (IMS) is an architectural framework for delivering IP multimedia services. Historically, mobile phones have provided voice call services over a switched-circuit-style network, rather than strictly Over an IP packet-switched network.)
Managing CI(customer impact) based surveillance alarm such as hardware alarms, E1 alarm &Opto Alarms
Opto 1 intruder alarm
Opto 2 over temperature
Opto 3 main failure
Opto 4 high voltage
Opto 5 low voltage
Opto 6 rectifier failure
Opto 7 battery disconnect
Opto 8 tower light
Manage Maxis Network monitoring Centre, End to end Fault Management, Fault escalation first level alarm monitoring.
Monitoring the performance of the network(using U2000/INMS/I2000) Job Description
4
General Competence
Good in Microsoft Office
Good knowledge in written and spoken English
Good communication skills
Good in analytic and investigation technique
Excellent team player
Technical Competence
Good knowledge in maxis Fixed & GSM network.
Good knowledge about network operation centre processes and interfaces.
Good knowledge of network implementation / integration processes
Good PC skill
Additional Info (Training/Seminar)
Course Title: CSC3300/MRP6600 OPERATION AND MAINTENANCE Start Date: 2013- 12-12 End Date: 2013-12-13
Course Title: ICG9815(OFFLINE CHARGING) OPERATION AND MAINTENANCE Start Date: 2014-05-08 End Date: 2014-05-09
Technical Soft Skills
Project Management Overview
Technical writing, presentation and creative problem solving workshop Technical Competency Training
Huawei Certified Data communication Associate Program
Practical SIP(Session Initiation Protocol) Signalling for VoIP(Voice over Internet Protocol)
Practical RF Engineering
Next Generation Broadband Network Technologies (NGN)
Wireless Broadband Technologies (LTE
OTHER EXPERIENCES
5
DIPLOMA IN COMPUTER GRAPHIC DESIGN Cosmopoint institute of information technology Grade: 2.82
Sijil Pelajaran Malaysia (SPM 2006)
Sekolah Menengah Kebangsaan Seri Garing (Rawang)
Penilaian Menengah Rendah (PMR 2004)
Sekolah Menengah Kebangsaan Sungai Choh (Rawang)
6 years of experience in Telecommunication with special focus in Network Monitoring and Troubleshooting. Problem-solver and persistently follow-up until issue is resolved.
Friendly with positive attitude. Proven team player.
Ambitious and hardworking with commitment to excellence.
Effective communicator, both written and verbal.
Highly attentive to detail. Effectively manage multiple tasks simultaneously.
Good listener with outgoing, friendly demeanor and good sense of humor.
Always Be Alert By Upgrade Individual Skill Which Needed By the Environments. Possess Own Transport : Yes
Availability : Immediately after notice period of 1 month(s) Expected monthly salary : RM4, 500 –RM5, 500 (negotiable) EDUCATION
SUMMARY OF QUALIFICATION
Other Info
6
References
1) Name: Puvan
Position: Manager
Company: Maxis Telecommunication
Contact: +601******** Email: acww10@r.postjobfree.com 2) Name: Mathialagan
Position: Network Manager
Company: Maxis Telecommunication
Contact: +601******** Email: acww10@r.postjobfree.com