KRISTINA MARIZ MILLARES

CAREER SUMMARY

A competent IT Engineer with friendly personality and can adjust to a new environment. Organizes priorities and easy to reach outside offices hours. Coordinates well with the team. Available 24/7 to assist ongoing issues. Dedicated to work, fast learner and enthusiast on professional development. Possesses strong organization skills and excellent people skills at all levels. Strong leadership skills and self-driven initiative. AREAS OF EXPERTISE

Telephony Management: In-depth knowledge of Avaya’s Telephony Product lines which includes Voice Routing Configuration, Call Vectoring, SIP traces review, Basic IVR Setup and Voice and queue messages recording, Knowledge of CallCopy and NICE Recording solutions System Administration: Thorough understanding of operating systems Linux, OSX and Windows, Experience with VMWare VSphere / ESXi, Experience with managing Oracle Systems such as Oracle Virtual Manager, Oracle Virtual Server and Exalogic, Knowledge of Windows Server 2008r2 with strong skills in GPOs and Active Directory, Knowledge of industry standard network monitoring tools Icinga and Cacti, Knowledge of PCI standards and requirements, Basic Bash and Java Scripting, Basic MySQL Management

Network Administration: Knowledge on network configurations such as Address White listing, setting up firewall policies and configuration of MPLS and VPN via Juniper SRX 240, Configuration of Avaya Switch 4500 and 4800 Series

ACADEMIC QUALIFICATIONS

Bachelor of Science in Computer Engineering

Pamantasan ng Lungsod ng Maynila (University of the City of Manila) Year 2006 – 2011

CHARACTER REFERENCE

Sean Godinez

IT Project Manager (Former Colleague)

Ubiquity Global Services Inc.

+63-915-***-****

Marc Eliseo Cruz

Desk Side Supervisor

Anthem Solutions Inc.

+63-917-*******

Niels Ryberg Dava

British Telecom

Wintel Engineer

+601*-***-****

CONTACT DETAILS

Mobile #:

+63-906-***-****

Email:

acww0g@r.postjobfree.com

Skype ID: im.kei

PROFESSIONAL EXPERIENCE

OCWEN BUSINESS SOLUTIONS INC. – MoA Complex, Pasay City Telecom/Contact Center Engineer – Infrastructure Solutions (April 25, 2016 – Present) Previous Employment:

BRITISH TELECOM via TENTACLE TECHNOLOGIES MSN SDN BHD– Kuala Lumpur, Malaysia Tools: Oracle Virtual Manager and Server, Oracle Exalogic, Ops Manager, Enterprise Manager Oracle Control Center 12c

Linux Administrator – Server Team, Infrastructure (June 2015 – February 12, 2016) Projects: OpManager Database Clean Up, Compuware Installation, VM Virtual Disks Check Up, VM Live Migration via CLI or Web Interface, Kenan Adapters Housekeeping, Scanning of LUNs in servers, Creation of Pool, OVS and VMs in OVMM, OS Account Management UBIQUITY GLOBAL SERVICE INC. – Bonifacio Global City, Taguig City Tools: Dell Kace k1100 and k2100, Windows server 2008 R2 Active Direcotry and Group Policy, Zendesk Ticketing System, Google Mail Domain, Juniper SRX, Call Manager 5.0, QNAP TU-889, Confluence Server, Sophos, ESET,CallCopy, RingCentral, Kanban Board, Cygwin, Cacti, Icinga and Kibana, Avaya CMS Admin, Avaya Switch, Twilio, Avaya System – SM (Linux Version Release 6.2), SBC (Linux Version 5.0), Voice Portal, Twilio, AWS - Amazon Linux AMI release 2012.03-2013.03, Web Server (CentOs release 6.5), MAC devices

Engineering Lead– Global Infrastructure, Technology (June 2014 – May 2015) Projects: Telephony Implementation (DID and SIP setup), ESET installation, Company Phone Upgrades, Client Site Network and Telephony Setup, Oracle site Testing, Rotate Recording Encryption Keys, Connection Failover, Quarterly Reboot Servers, SBC Firmware Upgrade, IVR extensions Update, SIP Logs Review,Atlassian Server Memory Increase, TFN Activation, RSPOG provider change, VPN Tunnel Setup, Open VPN Activation, Caller ID Display, Daily CMS Admin Backup, Polycom Configuration

Global Infrastructure Lead – Global Infrastructure, Technology (May 2013 – June 2014) Projects: External Continuous Call Listening, Server Rack Clean Up, Sites Whitelisting, ESXi configuration, Screen Recording Setup, IT interview application, Intial Bacolod Site Build, QNAP configuration, Avaya Stack configuration, Juniper configuration update, VLAN Configuration, CallCopy Email Alerts, Client Telephony Connection Failover, Dial Pattern Update, Whisper and Announcement Configuration, CallCopy System Version Upgrade

Global Infrastructure Support – Global Infrastructure, Technology (December 2012 – May 2013) Projects:International Call Setup, Domain Controller Configuration, Domain Group Policy, User and Group Creation, Inbound Call Recording Setup, Basic Call Vectoring, Skill and VDN configuration, Whitelisting of external addresses, Dell Kace Configuration, Shared Folder and CCTV Server Setup, Sophos Installation, Avaya and Windows Login Creation, Avaya Extensions config, Change Hostname via K1100, Application Installation via GPO and K1100, Avaya Softphone Setup, CMS installation ANTHEM SOLUTIONS INC. (DTSI GROUP) – McKinley Hill Fort Bonifacio, Taguig City On Site Engineer – Technology Department (December 2011 – December 2012)

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