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Administrative Assistant Customer Service

Winter Haven, Florida, United States
October 03, 2016

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Michelle Solano

*** ****** **** ****** *****, FL 33884


A highly organized and friendly professional with 15 years’ experience establishing long-term, positive and fun relationships with clients, co-workers and outside resources. Committed and motivated, with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative. Demonstrated ability to provide exceptional support and service for a broad-range of staff and clients. Bilingual in English and Spanish.


Supervisor of Elections Bartow, FL September 2013-Present

Administrative Assistant

Assistant to Deputy Supervisor of Elections. Execute daily operations to ensure a successful and accurate election.

Successfully translated legal and election material to serve the growing Spanish speaking community in Polk County

Created and maintained the election production calendar to ensure the meeting of State Law and Statute requirements

Responsible for the accurate ordering, proofreading and production of ballots with high attention to detail

Provided excellent customer service to voters, employees, candidates and elected officials

Simple I.T. projects

Produced accurate reports for voter history and turn out for statistical and record keeping purposes

An eager participant in community outreach events in churches, schools, festivals, parades, holiday events and more

Psychcare Miami, FL March 2013 - August 2013

Claims Customer Service

Helped to process claims and claims payments in a timely and accurate fashion. Responsible for meeting data entry quotas in a fast paced, heavy workload environment

Performed wide range of daily clerical duties in order to facilitate and expedite the claims process

Processed high volume incoming mail in a timely fashion

Proof read checks and remittances to ensure accuracy

Performed necessary research to properly process claim

Trained new employees

Remained educated on changes within the claims process and billing and coding

K & A Investments Miami, FL 2009-2011

Office Manager

Developed and implemented client database which resulted in increased company efficiency and productivity.

Managed accounts payable/receivable

Increased customer loyalty through excellent service

Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development

Acted as liaison between homeowners and banks to expedite the loan modification process

Consistently initiated new business leads

Michelle Solano Page 2

Century 21 Miami, FL 2008-2009

Real Estate Sales Associate

Equity Leasing Miami, FL 2006-2007

Administrative Assistant

Direct assistant to CEO and CFO for personal and business matters. Liaison to lending financial institutions. Assisted in planning and development for business expansion. General office duties including, data entry, mail, filing, faxing and reception area

Dealt directly with high profile clients ensuring satisfaction with our services

Entrusted with delicate client information including credit reports and vehicle leasing history

Initiated files for new clientele and maintained existing files with current information

Processed proper vehicle registration for out-of-state clientele

Processed all payments, collections and all accounts receivable

VITAS Healthcare Miami, FL 2003-2005

Administrative Assistant

General office duties including filing, faxing and directing phone calls. Responsible for ordering office supplies, medical supplies and organizing medical supply room.

Maintained medical, private patient and human resource records

Created and organized company documents and correspondence

Attended front desk

Used judgment to determine priority of patient needs


Sales Seminars

Time Management Seminar

Leadership Communication Seminar

Goldcoast Real Estate May 2008 Miami, FL Realtor Associate

Miami Sunset Senior High School June 1999 Miami, FL


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