Felix Morgan

770-***-****

Atlanta, Georgia acwvzs@r.postjobfree.com

SUMMARY

A results oriented IT professional/supervisor skilled in all areas of computer operations. Demonstrated initiative, flexibility, organization and interpersonal skills. Successfully completed Computer Network Administrator Certificate program which included hands-on training, LAN installations, trouble shooting and network repair.

TECHNICAL SUMMARY

MAINFRAMES

HARDWARE

OPERATING SYSTEMS

SERVERS

CERTIFICATES

IBM 3090-200J, DEC MicroVAX, Honeywell DPS 8000 and IBM AS/400.

Laser printers and IBM 3494 tape library

MVS, JCL, CA7 (PACS), OMINIBUS, SAP, MVS/ESA, OS/MVS, OS/VS, JES2, JES3, TMS, HP Open-View, Lotus Notes, Maestro and Citrix.

Windows, Unix and HP Blade Servers

Computer Network Administrator, Linux/Unix System Administrator and PC Repair Technician

PROFESSIONAL EXPERIENCE

HP/BCFoward, McDonough, Georgia July 2014 – Present

Service Technology Delivery Consultant

Computer Operator

Handled over 50 routine requests from clients, system support and vendors daily supporting Luxottica businesses world-wide.

Proven success working in high-volume, 24x7 technical call centers. Demonstrated strengths in rapidly diagnosing, troubleshooting and resolving client issues.

Consistently praised for communicating effectively with both technical and nontechnical users. Known for excellent problem-solving skills and patience in dealing with frustrated users.

Documented all daily activities in recaps, shift reports and memos using MS Word and Excel

Reset and unlock user’s passwords. Create new users accounts and reset validity dates.

Handled any issues with software or hardware on daily basis

Respond to users requests via ticketing system, telephone and email

Screen, refer and diagnose internal inquiries and work requests as they relate to maintenance of personal computers and related systems

Work with vendor support contacts to resolve technical problems with desktop computing equipment and software

Felix Morgan

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HP/EDS, Atlanta, Georgia June 2002 – December 2012

ITO Service Delivery Rep III

Computer Operator

Monitored 10 consoles of AS/400 mid-frame/ IBM mainframe computers

Handled over 100 routine requests from clients, system support and vendors daily supporting Coca Cola businesses world-wide

Reported problems using 20-30 incident tickets daily for notification

Documented all daily activities in recaps, shift reports and memos using MS Word and Excel

Ran and monitored weekly backups on mainframe system

After backups, rebooted or IPL AS400 system weekly

Handled any issues with software or hardware on daily basis

Performed all operational items on daily checklist and weekly schedule to ensure complete backup of system

I help in development the first draft of the Standard Operation Procedures (SOP) for the Coca Cola Company IBM mainframe computer

As computer operator, monitored 4 consoles of IBM mainframe running CA7 and Maestro systems

PREVIOUS PROFESSIONAL EXPERIENCE

The Coca - Cola Company, Atlanta, GA

Operations Technician II/Computer Operator

Monitored all consoles of IBM production and test mainframe systems running CA7 and Maestro scheduler.

Computer Data Systems, Inc., Atlanta, GA

Senior Computer Operator/Shift Supervisor

Supervised a four - person shift operating the Honeywell DPS 8000 mainframe, IBM 3090-200J mainframe and

DEC MicroVAX computer. Performed operational procedures for Sytex broadband local area network.

MILITARY EXPERIENCE

Computer Sciences Corp, Ft. McPherson, GA

Computer Operations Supervisor (Master Sergeant, U. S. Army Reserve)

Supervised seven-person shift operating the WWMCCS Honeywell Level 6 computer. Operated system during

mission operations of Headquarters, Third U.S. Army.

EDUCATION

Atlanta Technical College, Atlanta, GA, Linux/Unix Administrator and PC Repair Technician Certificates

Clayton College and State University, Forest Park, GA, Computer Network Technology Certificate

Macon College, Macon, GA, Associate of Arts (Sociology)

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