Cassandra Colley

404-***-****

Technical Support Hardware Repair Technician IT Specialist

Summary of Qualifications

●Experience solving common and complex computer system issues

●Experience handling Network & System Administrator responsibilities

●Windows 2008 & 2012 Server

●Exchange Server 2012

●Experience in managing wired and wireless networks

●Experience in application management

●Experience supporting business applications

●Experienced installing and configuring antivirus software

●Experienced diagnosing network communication issues

●Experience supporting various Email Clients

●Experience setting up and maintaining systems on Windows and Linux platforms

●Experience installing, configuring and troubleshooting Windows, Mac, and Linux

●Experience configuring peripherals: printers, scanners, routers, and switches.

●Experience troubleshooting hardware and software

●Experience with remote desktop support

●Ability to prioritize and self-manage

●Work continuously on a task until completed

●Excellent problem solving skills

●Excellent communication and written skills

●Experienced providing superior customer service

Education

Associate of Science in Computer Information (concentration in Network Administration)

Graduated October 2014

Everest University Tampa, FL

Experience

ThredUP Duluth, GA

April 2016-present

Operations Support Technician

●Photo equipment installation and support

●Hardware/software installation and support

●Periodic workstation patch management

●Warehouse applications support

●Manage application support documentation

●Support warehouse LAN

●Maintain mobile devices and custom application installation

●Maintain desktop security

●Monitor workstations using GoToAssist: a remote monitoring tool

●Document issues clearly and direct them to appropriate engineers

●Procure IT equipment and supplies

●Follow diagrams and written instructions to repair or setup a system

●Set up new user accounts and profiles

●Help resolve with password issues

Technologies Used

Microsoft Office

Windows 2008 & 2012 Server

Active Directory

Internet DNS

Backup technologies

Windows 7, 8 and 10

GoToAssist

XenDesk and One Login ticketing systems

CRC Consultations Lithonia, GA

November 2015-Present

CEO/Owner

Systems Administrator

PC Repair Technician

●Provide technical support for business and residential clients

●Install and/or fix hardware and software.

●Provide expertise for IT infrastructure and application infrastructure

●Provide technical input, solutions, and recommendations

●Demonstrate a clear understanding of tasks presented

●Use specialized approaches to resolve assignments.

●Demonstrate a comprehensive understanding of technical aspects

●Provide technical support for business and residential clients

●Install and/or fix hardware and software.

●Provide expertise for IT infrastructure and application infrastructure

●Provide technical input, solutions, and recommendations

●Demonstrate a clear understanding of tasks presented

●Use specialized approaches to resolve assignments.

●Demonstrate a comprehensive understanding of technical aspects

Technologies Used

Microsoft Office

Windows 2008 & 2012 Server

Active Directory

Internet DNS

Backup technologies

Windows 7 and 8

Save-A-Lot Grocers Stone Mountain, GA March 2009-August 2012

Customer Service Assistant Manager

●Communicate with customers in a polite and friendly manner

●Provide excellent customer service for internal and external customers

●Assist with finalizing purchases by performing checkout procedures

●Arrange promotional products and displays

●Use handheld devices to track inventory

●Monitor sales and profit/loss reports, quality control reports

●Perform daily quality control checks in perishable goods department

Sears Lithonia, GA October 2007-March 2009

Shipping & Receiving Associate

●Provide customer service to external and internal clients

●Supporting warehouse operations

●Receive incoming materials

●Verify inventory of packages on packing lists and manifests

●Utilize specialized computer software to generate labels

●Be an active team player by assisting others duties

Checkers Drive-In Restaurants Atlanta, GA April 2002- September 2007

Lead Shift Manager

●Direct employees through daily routines

●Ensure customers receive a satisfactory experience

●Perform constant quality control inspections

●Train employees on company policy and procedures

●Oversee the preparation of food

●Adhere to safe handling of uncooked and cooked food items

●Demonstrate leadership skills at all times

●Complete inventory management

●Submit payroll information

●Transport sales earnings to local banks

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