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Customer Service Human Resources

Crosby, Texas, 77532, United States
October 03, 2016

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Kimberly Goodlow

*** ********** **

Crosby, Tx 77532


Professional Summary

Highly motivated individual with more than 15 years’ experience as an Administrative Service provider. I have over 30 years of exemplary Customer Service skills. I am Computer literate in all Windows and Microsoft Offices, SAP and SharePoint, exude exceptional interpersonal skills, detail oriented and a team player.

Professional Experience

Cornerstone Mortgage-Houston

Mortgage Processor- June 2015/ June 2016

●Provide administrative support to the V.P. of Operations

●Reviewed and processed interest refund reports to determine when and if interest refund should be sent to borrower

●Processed reports regarding Certificates of Disclosure to ensure accuracy before sending to borrower and meeting deadlines.

●Processed loans, reviewed applications for accuracy

●Ensured all documents accurate and signed

●Communicated with title for assistance with file completion

●Review and order appraisals and inspections for Disaster Relief Program and update report

●Review, order, and edit MI certificates.

●Resolved administrative issues by preparing investor reports, analyzing data and providing solutions

●Audit files and keep track of all documents and all reports via Excel spreadsheet

●Prepare correspondences to be sent to investor/client ensuring all needs are meet based on investor guideline

●Verify investor for insurance certificates

Amegy Mortgage-Baytown, Texas

Loan Administrative Specialist July 2014-February 2015

●Reviewed loan application to determine if all documents received and contacted borrower and title company for additional information

●Edited and Updated Policies and Procedures

●Researched suspense items and posted to the correct accounts

●Make collection calls to past due borrowers

●Audited files compiling and retrieving all necessary documents needed for the file

●Ordered Inspections and Appraisals

●Processed mortgage payments

●Ordered credit reports, through government website SCRA to verify military status

●Prepared all correspondences and default collection letters to be sent to borrowers

Robertson, Anshutz. Vetters-Houston, Texas

Loan Default Specialist/Document Control

April 2013-October 2013

●Reviewed, edited and converted legal documents from old system via word processing to Microsoft Word

●Assisted loan processing verifying applications

●Retrieved documents from title

●Audited files compiling all documents completed and in order

●Prepared 1st legal correspondences to be mailed to borrowers

●Prepared documents to be set up for the new system CaseAware


University of Phoenix – Human Resources Management-3-2009-in progress

Texas School of Business Medical Billing and Coding-2-200*-**-****

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