ANICE RUSSELL *** Stephens Mill Dr, North Augusta, SC 29860 H: 803-***-**** C: 803-***-**** acwvy5@r.postjobfree.com CAREER OVERVIEW I am a reliable Customer Service Associate with an extensive track record in demanding sales and account management environments. I have worked in the Finance field, sales and Customer Service throughout my working years. I am self-motivated and goal oriented. I have worked from home for the past thirteen years.

CORE STRENGTHS

WORK EXPERIENCE 01/2012 to 05/2016

10/2003 to 12/2011

02/1997 to 03/2003

06/1974 to 06/1996

Order processing Self-directed Strong organizational skills Active listening skills Customer service expert Telecommunication skill

Atlanta, GA

Telephone inquiries specialist Top sales performer Active listening skills Order processing Meticulous attention to detail Results-oriented Time management

Sales Representative InGauge Healthcare Solutions Basic job skills were selling Medical Coding books to Doctor's office and hospitals throughout the world. Knowing the needs of each office varied due to specialties and size of facility. During calls the need to keep updated information as essential. Customers were contacted via phone, emails and faxing. Goals were set yearly, generally $250,000 per year. I met or exceeded this goal during my time with InGauge. We were also required to bring in new Clients. Part of my job was to enter orders, verifying pricing and quantities and processing the order. Then follow up for delivery of orders and retain the customers. Customer Sales Representative Mag Mutual Healthcare Solutions Atlanta, GA My job remained pretty much the same as working in the office previously in Augusta GA with Mag. The job became a work from home job and more self-discipline and motivation was needed. I maintained my customer data base and sale goals. Orders were taken and processed much the same, but shipped from Atlanta. I was required to handle return order paperwork and process thru Atlanta. Our Company was sold to InHealth (parent company being Professional Filing Systems in Atlanta) as of January 2012. Customer Servie Representative Mag Mutual Augusta, GA My basic job with Mag was selling medical coding books. Customer data bases were updated with each call and knowing the customer needs was essential. From making the calls to obtaining an order customer service was of utmost importance. I was involved in processing orders, credit card receipts and shipping orders. Monthly goals were set for number of contacts per day and dollar amount of sales. The office in Augusta was sold in March 2003 to the office in Atlanta. I opted not to relocate with the Company. In October 2003 I was offered the opportunity to continue working with Mag from home. Clerk, Customer Service Household Finance Augusgta, GA During my time with Household Finance (no longer in business) I took loan applications, took payments, processed loans and made bank deposits. I processed the loans and closed loans. Keeping accounts updated was essential and offering additional funds and Home Equity loans were part of the process.

EDUCATIONAL BACKGROUND 1974 High School Diploma