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Sales Customer Service

Flower Mound, Texas, United States
October 03, 2016

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Shawn Shadle

**** ********* ****

Flower Mound, Tx 75028

(972) 999 – 3637


Self-motivated individual with strong skills in managing and training large teams, customer service, warehouse organization looking to attain a position with your company.


Academy Sports and Outdoors

Store Director, 2005 - Present

Responsible for securing the building and all assets of Academy; responsible for implementing all LP and merchandising guidelines specific to the entire store producing $22 million in sales.

Manage and motivate team to increase sales and ensure efficiency; directly supervise and direct department team leads and associates, identify department priorities and assign tasks.

Maintain a strong working knowledge of store products within their department, and their placement within the department.

Analyze departmental sales figures and stock levels to identify sales opportunities and communicate needs to buying divisions.

Assign duties to associates and team leads; follow up on assignment to ensure their completion, assist with MOD responsibilities as needed.

Create and analyze weekly/monthly departmental schedules and sales plans, adjust as necessary to accommodate workload relative to business needs.

Manage departmental staffing issues: interview potential staff; suggest pay increases, conducts performance reviews; and provide or organize training and development.

Update departmental team leads and associates on business performance, new initiatives, and other pertinent issues.

Monitor departmental expenses to ensure that store operates within budget, heavy emphasis on managing payroll.

Ensure compliance and implementation of all store policies and procedures; to provide a safe, productive workplace for associates and customers; ensure compliance with local, state, and federal laws, emphasis on child labor laws, and ATF regulations.

Mervyn’s Department Store

Assistant Store Manager, 1999 - 2005

Directly responsible for four out of seven departments producing over 6 million dollars in sales with a staff of 25-35 team members.

Responsible for daily operations including: production payroll, controlling expenses, driving sales, credit solicitation and valuing team members.

Monitor retail truck procedures to ensure efficient flow of products to the sales floor.

Monitor building facilities and cleaning crew to keep store in good condition.

Responsible for the safety of customers and team members in all facilities.

Overseer of staffing new employees with involvement to the interviewing process.

Positive enforcement for high moral support of all team members to focus on the overall well being of the company.

Mentor to team members that are considered to have a lack of performance by transforming them into all-star workers.

Fleetwood Travel Trailers of Texas, Inc.

Material Handler/Supervisor, 1996-1999

Supervised 20 crewmembers to ensure the steady flow of materials from warehouse to the production line.

Partnered with buyers to perform cycle counts and inventories to keep accurate levels of stock.

Responsible for supplying materials to two production lines in order to keep line running efficiently.

Overseer of training new material handlers.

Supervise team to ensure time shipping and receiving.

Organized and kept material prepped for the production line.


Northlake College, Currently enrolled (Construction Technology Associate Degree program)

Kilgore Junior College, Kilgore, TX

Business Law and Advertising courses, 1992-1993

Certificate of Completion in Computer Repair, 1991-1992


Jim Madden



Sarah Peveto



Casey Coke




Running, Camping, Fishing, Family time

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