MARDINDO A. DE OCAMPO

**** ****** **. **** ****** Subd. Dau Mabalacat

Pampanga, Philippines 2010

Mobile +63-997-****-***

acwvwz@r.postjobfree.com

PERSONAL SUMMARY

A bright, talented and hard working individual with a bubbly, friendly personality and the ability to work as part of a team. Possessing excellent communication & hospitality skills and a proven ability to ensure that all customer expectations are met during the bar experience and providing amazing hospitality to guests. Customer focused, highly organized with the ability to make cocktails & beverages to the required standards and ensure the bar area is always clean and organized.

Currently looking for a suitable bar staff position with an ambitious and rewarding company that offers excellent opportunities for development and career progression.

WORK EXPERIENCE

Metro Bulabog Comedy Bar

Head Barkeeper 28 April 2015– 28 April 2016

Prepared reports for Beverage and Assistant Bar manager.

Supervised efficient working of team for all bar operations.

Administered everyday training activities of bar staff for beverage service.

Coordinated with beverage team members to ensure best standards for cruise liners.

Managed all work assignments for everyday bar jobs.

Ensured compliance to all hygiene standards and personal appearance guidelines.

Prepared schedule for bar activities as per operations requirement.

Managed requisition forms and replenished any shortages to stock.

Participated in bimonthly meetings within department and resolved all issues.

Performed all activities in bar opening and closing checklist.

Coordinated with suppliers to order supplies for operation team.

Prepared drinks as per recipes and SOA guidelines.

Maintained highest quality of all spirits served in bar.

The Coffee Academy

Attendant 1 February – 30 March 2015

serve alcoholic and non-alcoholic drinks

draw beer from the tap or pour from bottles

mix ingredients to make cocktails and slice fruit to garnish drinks

prepare and serve a variety of coffees

collect payment, operate cash registers and give change

refill drink and cigarette dispensers

collect glasses from tables and place them in glass-washing machines

wipe down tables and empty ashtrays

clean bar service area and polish glasses

arrange bottles and glasses on shelves

assist in the cellar

assist in stock control

maintain workplace hygiene, occupational health and safety, and security procedures.

MV Voyager

Bartender 19 February – 22 October 2014

Highly skilled in mixing, garnishing and serving drinks in keeping with employer’s specifications.

In-depth knowledge to assess, anticipate and meet multiple guests’ requirements at high quality standards.

Hands-on experience in keeping the bar stocked and sanitized while always providing welcoming and caring service.

Able to adhere state and company standards for serving beverages.

Profound capability of performing true hospitality and guest services.

Demonstrated ability to help guests in choosing menu items, taking orders and making guests feel taken care of throughout their visit

Thorough understanding of adapting to different personalities of guests and co-workers without losing attention.

Bar Waiter 12 November 2012 – 22 October 2013

Operating the till and taking cash.

Serving customers from behind the bar, offering advice on drinks.

Responsible for keeping the bar clean and tidy, collecting empty plates & glasses.

Mixing cocktails for customers.

Preparing the bar for service, restocking wines and spirits.

Providing a professional, friendly and courteous service to all customers.

Taking food orders from customers in the seated restaurant area.

Delivering food and also drinks to customers at tables.

Dealing with guest complaints in a friendly and efficient manner.

Ensuring all cash, charge, float and till procedures are carried out in accordance with company policy.

MS Caledonian Sky

Head Barkeeper 20 April – 26 October 2012

Prepared reports for Beverage and Assistant Bar manager.

Supervised efficient working of team for all bar operations.

Administered everyday training activities of bar staff for beverage service.

Coordinated with beverage team members to ensure best standards for cruise liners.

Managed all work assignments for everyday bar jobs.

Ensured compliance to all hygiene standards and personal appearance guidelines.

Prepared schedule for bar activities as per operations requirement.

Managed requisition forms and replenished any shortages to stock.

Participated in bimonthly meetings within department and resolved all issues.

Performed all activities in bar opening and closing checklist.

Coordinated with suppliers to order supplies for operation team.

Prepared drinks as per recipes and SOA guidelines.

Maintained highest quality of all spirits served in bar.

MV Discovery World Cruised Luxury Ship

Bar Waiter 04 July 2008 – 22 January 2012

Working under the general guidance of the Bar Manager, assisting in the smooth running of our bar area to deliver a high standard of service and customer satisfaction. Providing a visible presence to ensure that all customer requests and queries are responded to promptly and effectively.

Operating the till and taking cash.

Serving customers from behind the bar, offering advice on drinks.

Responsible for keeping the bar clean and tidy, collecting empty plates & glasses.

Mixing cocktails for customers.

Preparing the bar for service, restocking wines and spirits.

Providing a professional, friendly and courteous service to all customers.

Taking food orders from customers in the seated restaurant area.

Delivering food and also drinks to customers at tables.

Dealing with guest complaints in a friendly and efficient manner.

Ensuring all cash, charge, float and till procedures are carried out in accordance with company policy.

MV Discovery World Cruised Luxury Ship

Head Steward, Crew Bartender June 2004 – March 2005

Conducting inventory auditing and tracking.

Communicated with ship captain and other officials concerning stewardship department.

Created and checked daily checklists to ensure completion of assigned duties.

Provided courteous service to all cruise line passengers visiting bar.

Coordinated with serving staff and crew members for service.

Ensured optimal level of quality for services in bar as per regulations.

Monitored inventory of beverages and evaluated storage rooms.

Pilipinas Makro Inc.

Chief Butcher September 2001 – June 2004

Assist the meat and poultry supervisor.

Responsible to all butchers, expert in cutting different kind of meat, also in ordering and inventory.

Isetan

Receiving Clerk January 2001 – August 2001

Receive all stock of the store and make a fifo method ordering and inventory.

Health and Beauty

Stock Clerk June 2000 – January 2001

Receive all stock of the store and make a fifo method ordering and inventory.

Mister Donut

Kitchen Staff June 1999 – May 2000

Responsible in making different kind of donut.

TRAINING/SEMINAR

Public Health Compliance

MV Voyager

August 2014

Security Training for Shipboard Personnel with Specific Security Duties

MV Voyager

October 20, 2013

Basic Sanitation and Personal Hygiene

MV Voyager

February 22, 2013

Crowd Management and Safety Training for personnel providing direct service to passenger

MV Voyager

September 20, 2013

Basic Safety Training

Personal Survival Techniques

Fire Prevention and Fire Fighting

Elementary First Aid

Personal Safety and Social Responsibility

City of Manila, Philippines

February 13, 2012

Anti – Piracy Awareness Training

Ermita Manila, Philippines

April 21, 2010

Basic Safety Training and Instruction

Personal Survival Techniques

Fire Prevention and Fire Fighting

Elementary First Aid

Personal Safety and Social Responsibility

Manila, Philippines

December 5, 2007

Crowd Management, Familiarization and Safety Training On Broad Passenger Ship other than Ro-Ro Passenger Ship

Manila, Philippines

December 5, 2007

EDUCATION

Jose C Feliciano College

Pampanga, Philippines

Marine General Radio Communication Operator, 1997

KEY SKILLS AND COMPETENCIES

Good knowledge of wine, spirits and beers.

High standards of personal presentation and customer service.

Ability and willingness to work late nights & weekends.

A great team player.

Experience of serving large numbers of customers at large functions & events.

Ability to work well within a busy, often fast-paced environment.

Keen to learn and develop new skills.

Able to work individually behind a bar.

AREAS OF EXPERTISE PROFESSIONAL PERSONAL SKILLS

Hospitality First Aid certificate Fun personality

Bartending Spanish Speaker Smart appearance

Cocktail recipes Entertaining Guest

Customer Service

Knowledge of food and beverages

Customer facing

REFERENCES – Available upon request

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