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Customer Service Engineer

Location:
Cuyahoga Falls, Ohio, 44223, United States
Posted:
October 03, 2016

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Professional Profile

Technical Support Engineer

Electrical Engineer with a strong customer service / sales and technical support background in variable speed drives, controls and motors, AC, DC, and Servos. Proven track record of 20 years. Seeking a challenging position with a company as a Technical Support Engineer that can benefit from my skills and expertise.

http://www.linkedin.com/pub/doug-pitman/11/242/6aa/

Summary of Qualifications

Experience with a wide variety of machines

Experience with process control designs

Sizing and engineering

Sales and quoting

Excellent communication and training skills

Superior customer service

Long-term technical customer support

Excellent theoretical knowledge

Strong practical application experience

CAD blueprint reading and editing

Electrical schematic understanding

Able to work independently and as part of a team in engineering, sales, service, training

Experience with evaluating and meeting wide variety of customers needs

Detailed oriented

Extensive experience with closed loop

( PID ) applications involving torque, speed and positional systems utilizing a variety of feedback devices and motor technologies

Experience with Ladder Logic, Function Blocks, Variable types, and Timers in the Reliance AutoMax PLC

Experienced with performing system start- ups and troubleshooting

Professional Experience

ChickMaster Incubator Company, Medina, OH September 2015 – February 2016

Replacement Parts Specialist/Customer Service

Worked in the Parts and also the Electrical Assembly departments.

Assembled, programmed and tested various machine components including HMI’s.

Specialized in the various Setter and Hatcher machine designs over the companies about 75 years in business.

Worked the customer service parts department and fielded customer phone calls.

Oxford Resources/Lincoln Electric, Cleveland, OH November 2014

Electrical Engineer/Consultant

Interfaced with production and engineering departments to improve push-pull aluminum welding wire feeders.

Studied and analyzed different welding gun designs and performance with different aluminum wire.

RESULTS: contract work ended for the year, shared the gathered data with my immediate supervisor.

Engineered Sales Inc, DBA. Baldor Electric Company, Macedonia, OH June 1999 – February 2014

Application Engineer/Electrical Engineer/Inside Sales-Customer Service

Assisted and help develop the variable speed AC, DC, & servo sales district office territory across Northern Ohio.

Provided long term technical support for the customers and the users of the product line.

Consulted with the customer (OEM) on their machine design ie. (sizing, function, operation etc.).

Performed engineering calculations on the customer’s (OEM) designs and end users.

Provided new equipment sales quotes and expected lead time delivery estimates to the customer.

Interfaced with Dept. of Engineering personnel who used Labview as a testing / data acquisition tool.

Attended and completed Continuing Education AutoCad 2003 class at the University of Akron.

RESULTS: revenues and customer loyalty continued to grow.

Commercial Electric, Cleveland, OH December 1998 – June 1999

Outside Sales Engineer

Supplied sales effort in an established territory / customer base.

Supported the company’s entire line card of products.

RESULTS: revenues stopped declining and additional customers were added.

Reliance Electric / Rockwell Automation, Cleveland, OH December 1996 – Dec. 1998

Customer Service Instructor

Instructed customers with both theory and practical hands on knowledge of Reliance products.

Conducted practical troubleshooting exercises with the students in the class.

Used PSPICE to produce some classroom materials, regarding operational amplifiers in control loops.

RESULTS: customers improved both their theoretical & practical knowledge.

The University Of Akron, Akron, OH June 1992 – Dec 1996

Department Technician / Part Time Instructor

Community & Technical College.

Reported to the Electrical, Mechanical, and Construction Engineering Technology departments.

Instructed various Electrical & Mechanical classes mostly in the evening.

Supervised student assistants.

Maintained various laboratory equipment.

Used PSPICE AUTOCAD and ORCAD for Circuit analysis, PCB layouts.

Completed my Master of Science degree while employed there.

Education

State of Ohio, Professional Engineer in Training

The University of Akron, Akron, OH

Master of Science, Technical Education

Bachelor of Science, Electronic Engineering Technology

Continuing Education AutoCad 2003 completed



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