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Customer Service Data Entry

Houston, Texas, United States
October 03, 2016

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Fredrick Serna


***** ******* **. *******, ***** 77043


Seeking a logistics position that will allow me to utilize and improve my skills and training with the possibility of advancement and growth opportunities.


North Shore High School, Houston, Texas

May 1996 High School Diploma


Martinez Equipment 6/2015 – current

Contractor Helper Houston, Tx

Help to maintain air condition units, load and unload new or used units, use of power tools, customer service in person or on the phone. Schedule appointments if needed. Helps to prepare and install new units, helps discard of old units. Housekeeping, inventory control, makes sure working conditions are safe. Clean work areas and makes sure customer is satisfied.

Shipping & Receiving Assistant 6/2014 - 6/2015

Pinnacle Industries Pasadena, Texas [Type the company address]

Verifies and keeps records on incoming and outgoing shipments and prepares items for shipment by performing the following duties; Compares identifying information and counts, weighs, or measures items of incoming and outgoing shipments to verify information against bills of lading, invoices, orders, or other records; Enters appropriate data on computer system; Determines method of shipment that complies with established policies and procedures and customer specifications; Completes UPS log/manifest daily. Coordinate with Freight Company for shipments too large for parcel pickup; Affixes shipping labels on packed cartons or stencils identifying shipping information on cartons; Assembles and/or selects reassembled containers. Inserts items into containers; Crates and binds containers with tape nails or other sealing methods; Stamps, stencils, or glues identifying information and shipping instructions onto crates or containers; Posts weights and shipping charges, and affixes postage; Unpacks and examines incoming shipments, reports damaged items, records shortages, and corresponds with shipper to rectify damages and shortages; Routes items to departments; Examines outgoing shipments to ensure shipments meet specifications.

Shipping & Receiving Supervisor 1/2007 – 6/2014

Piping Technology & Products Inc. Houston, Texas

Planned production operations, establishing priorities and sequences for manufacturing; Routed assemblies to appropriate workstations; Kept teams and individuals aware of key milestones, deadlines, and potential delays; Prepared operational schedules and coordinated manufacturing activities to ensure production and quality of products meets specifications; Monitored the project plan related to flow of materials, inventory, and timing of manufacturing operations; Worked directly with other department supervisors to clearly define daily production expectations / quotas; Examined documents, materials, or products and monitor work processes to assess completeness, accuracy, and conformance to standards and specifications; Arranged for delivery, assembly, or distribution of supplies or parts to expedite flow of materials and meet production schedules; Contact suppliers to verify shipment details; Provided documentation and information to account for delays, difficulties, or changes to cost estimates; Investigated customer problems, presented options, developed solutions, and ensured proper expectations; Communicated with customers via phone and email; Resolved complaints and order issues; Compiled and printed reports on overall customer satisfactions

Optometrist Helper 4/2005 – 12/2006

College of Optometry (Temp) Houston, Texas

Obtained patients medical history; Responsible for data entry (documenting preliminary patient history in company database); Controlled inventory and labeling of eyewear; Stocked products as they were received; Maintained and filed patients records; Assisted customers in office and via phone

Warehouse Material Handler/Puller 3/2002 – 4/2005

Prefco, Inc. Houston, Texas

Operated forklift to assist with the loading and unloading of incoming raw materials and outgoing products; Demonstrated the need for thoroughness, accuracy, on-time and quality related to all orders serviced through the warehouse; Provided a daily cycle count of finished products as directed; Attached identifying tags or labels to packages or marked information on cases or other boxes; Utilized powered forklifts, hoists, hand carts, and other material handling equipment to maintain workflow and the organization of material; Preformed a daily check of equipment for condition and function; In cases of any equipment malfunction, informed the supervisor or person in charge; Marked materials and material locations properly; Kept pallets, boxes, packaging material, and separators neatly stacked; Completed inventory and routing documents correctly; Used time, shop supplies, and material efficiently; Assisted in general housekeeping and clean-up tasks

Shipping & Receiving Clerk 5/1999 – 3/2002

SeaPac, Inc. Baytown, Texas

Received all Merchandise entering facility into correct PO in database; Shipped out material in reference to specific Sales Order in database; Processed Packing Slips & Bill of Ladings for all truck drivers along with NAFTA (Certificate of Origin);Faxed all Outbound shipments to Customers daily including MTR’s; Followed up on Orders daily that required special attention; Responsible for advising traffic dept. of all orders weight & Footage; Monitored Inventory to ensure adequate product supply levels; Reviewed scheduled shipment reports to determine what was due to ship and compared these reports with available inventory; Directed daily operations to achieve customer service objectives by ensuring that the shipping routine was completed in a timely and accurate manner; Identified and resolved potential problems in order to avoid a negative scheduling impact; Scheduled and released railcars online; Created & Maintained Sales Orders; In charge of answering incoming & outgoing phone calls


Typing: 45 wpm

Software: Microsoft Word for Windows, Microsoft Outlook

10-Key by Touch Data Entry

Multi-line Telephones

Inter-office Messaging


Programs: MAS & File Maker


Available upon request

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