Jenelle L. Eichler

*** ********* ** ** **********, DC 20011 301-***-**** acwvpm@r.postjobfree.com

EDUCATION

MASTERS DEGREE DECEMBER 2016 BOWIE STATE UNIVERSITY

Major: Management Information System

Concentration: Information Security Management

Achievements: GPA 3.44, Golden Key Honor Society Nominee, National Society of Leadership Member

BACHELORS DEGREE MAY 2010 UNIVERSITY OF MARYLAND UNIVERSITY COLLEGE UMUC

Major: Finance

Achievements: Major GPA 3.13

EXPERIENCE

SOFTWARE DEVELOPMENT ASSISTANT DEPARTMENT OF LABOR AUGUST 2016-PRESENT

Provided assistance to Department of Labor contractors and on-site supervisors for expertise in Resource tool development.

Met with Project Managers to understand their software needs for a National Grant recipients.

Enhanced existing platforms for increased functionality, debugged existing format and provided conceptual improvements and enhancements.

Tested new tools with testers and management for accuracy and fulfillment.

Met with stakeholders to ensure product delivery and satisfaction.

Created End User Operations manuals to provide clear, precise instructions to the end user.

INSURANCE AGENT INDEPENDENT BROKER AUGUST 2015-AUGUST 2016

Engaged various community groups, hosted events to advise and educate consumers about insurance products.

Sold new Property and Casualty and Life accounts and serviced existing accounts.

Conducted property inspections for compliance with company specific underwriting conditions, examined general condition, type of construction, age and applicable maintenance.

Analyzed company generated reports for branch profitability and sales percentages.

Analyzed consumer information in order to make decisions about consumer risks and ratings, targeted marketing to customers that best fit the company’s targeted demographic.

Developed marketing strategies to compete with other core competitors who sell similar insurance.

BUSINESS ANALYST ESIS MAY 2010-JUNE 2012

Two (2) years of experience as a Business Analysis and Account management for both government and private industry.

Helped Project Managers to acquire new projects by researching and seeking out projects within the company’s knowledge area.

Used appropriate Software Development Methodologies based on the type of project, primarily Waterfall Approach, but also Agile Software Development and Rapid Application Development

Used excellent communication skills (written, oral, electronic) to facilitate meetings between stakeholders, end-users and company Project Managers. Kept an open line of communication between all parties throughout the different phases of the SDLC Software Development Life Cycle.

Used various methods of techniques such as interviews, observation, questionnaires, JAD sessions to understand requirements. I was also successful in providing valuable uncovered requirements to clients upon review of their stated requirements.

Wrote and edited Business Requirement Documents(BRD), Software Requirement Specification(SRS), Functional Requirement Document(FRD) and maintaining Requirement Traceability Matrix. Provided clients and management time sensitive deliverables and implementable requirements.

Strong knowledge of risk engineering, data modeling and mapping, and design using Unified Modeling Language (UML) and Visio.

Wrote Standard Operating Procedures for Private Industries (For-Profit).

Experienced in creating Use Cases, Sequence Diagrams, Activity Diagrams, Collaboration Diagrams and Class Diagrams using Microsoft Visio.

Experienced in conducting SWOT Analysis, Business Analysis, Risk Analysis and Gap Analysis.

Experienced in developing Test Plans, creating Test Cases, analyzing defects, and interacting with development team members to fix issues.

ANALYTICS ASSISTANT/BUSINESS DEVELOPMENT MAY DAVIS CONSULTANTS JUNE 2006-DECEMBER 2009

Provided support for Management in scheduling, organizing and facilitating new clients’ engagement and support and follow up with existing client needs for Financial Reports and Status Reports for projects.

Worked with a team environment by creating tables, running queries and financial reports for projects.

Extracted data from financial reporting companies, ran correlational, regression and risk analysis for senior management and key decision makers.

Worked in a high paced environment with a several ongoing projects with high net worth individuals and entities.

Worked extensively in the requirements phase to engage stakeholders and users.

Authored User Requirements Analysis, created Use Cases and helped to develop mock ups and created models using UML to meet end user needs.

Worked closely with Subject Matter Experts to develop and finalize Requirements.

Worked with stakeholders to develop architecture framework that align scope, deliverables, strategy, processes, and interviewed stakeholders in a group setting.

Developed innovative visualizations and market reports on client business and market trends for major business/stakeholder decision-making purposes using applicable software.

Software Skills: Microsoft Excel, Oracle Database, OLAP, SAS, Sharepoint, Salesforce, Visio, UML, Modelling,

Methodologies: Waterfall, Agile, JAD, NIST-800, COSO, COBIT

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