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Report & Analysis / IT Service Management Delivery

Perth, Western Australia, Australia
October 02, 2016

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Western Australia

Phone: + (61-413-***-*** Email: LinkedIn:


In-depth knowledge of system development life-cycle, project planning techniques and information modelling techniques.

Experience in architects’ and engineers’ complex systems which are flexible, easy to maintain, reuse code and business rules, and align with business objectives.

Solid experience in leading all phases of full SDLC lifecycle enterprise system development from plan, analyse, design, build, test new web and client/server applications, to maintain and modernising legacy mainframe applications.

Experienced in Object-oriented programming languages: Java, C++, Visual Basic, .NET.

Proven ability to work with all levels of management, and the most senior of subject-matter experts.

Proficient in determining ways to improve business processes and accelerate time-to-market.

Experienced technical support, systems integrator, tester with considerable background in operational readiness planning and implementation. Skilled in working with cross-functional teams, both as team lead and individual contributor.

Coordinated all facets of testing (manual and automated) for strategic projects, including development of the test strategy.

Versatile & technically adept problem solver with proven ability to come up to speed for platforms, applications & services.

Strong oral and written communication skills. Able to follow directions and work independently to consistently meet strict deadlines under highly stressful situations.


Strong knowledge of SCADA, PhD, MES (delay accounting, production balance, data historian) integration methods, with an extensive background in managing project and module planning, as well as monitoring and tracking project progress, resolving issues related to deliverables, and providing recommendations for enhancements.

Experienced in SAP, MSSQL, Apache, Tomcat databases for data-fixes, from needs assessment to QA/QC, design & support.

Experienced in analyse and support integrated systems, servers and web applications.

Experienced in programmable logic controllers (PLCs), remote terminal units (RTUs) and communications protocols.

Software testing experience of 14+ years in service fulfilment, encompassing complete Software Testing Life cycle (STLC) with test design & analysis, test strategy, test case writing, integration, functional, regression, test data management, UAT.

Experience in principal integration and transition of business functions to centralise the IM and outsource to 3rd parties.

Experienced in scripting within Windows and view of the automation of IT maintenance and compliance tasks.


Identifying, Documenting and Validating Business Requirements Providing Functionality to meet Business Objectives Interdepartmental Liaison Understanding Business and Systems Processes Developing Plans/Schedules/Deliverables Critical Business Support/Quality Service Delivery Discovery work for Projects and Requests/Documentation Process Improvement


Design, Development and Deployment Resulting Cost Savings – At BHP Billiton Nickel West saved $150K and $160K in 2014 on separate projects. Introduced secure certificate to contractors and external third parties to login to the network successfully without the need of company’s equipment, resulting in savings of $30,000 per laptop per year. Centralised the access management system from five servers at mine sites to one central server at the remote operation centre, leading to a saving of $40K per server. Saved $19K in 2014 by upgrading successfully for Clarity PPM system without the need of contracting project to external vendor. Saved $12K in 2014 by upgrading ChemAlert system in-house.

Translating Business Objectives/Data Analysis and Accurate Documentation – While working with BHP Billiton Nickel West added values to organisational knowledge base and accurately documented work instructions on integrated systems.

Change Management/Control – While working with BHP Billiton Nickel West implemented change management control while ensuring that all changes or enhancements were tested, approved, tracked and clearly documented.

Negotiation/Training and Development – Saved $5K in 2014 for BHP Billiton Nickel West by negotiating with vendor upon renewing system license for PSD Logistics. Efficiently trained new staff and documented training notes for future reference.

Handling Multiplicity Complex Environment/Success of Customer Service – At BHP Billiton Nickel West, played a pivotal role in conducting environment data refresh while documenting process and procedures and updating knowledge base. Crucial in overseeing customer relationship management.


Lottorywest (State government gaming industry)

Jan 2016 – Sept 2016

Lottorywest is about contribution to build a better Western Australia together.

Business Analyst/Testing

Project: Retail Transformation Program

Key Achievements

Functional and Business requirements gathering.

Defined the business process, rules and process maps.

Extensive testing of the technology solution.

Public Transport Authority (State government transport department)

July 2015 – Nov 2015

PTA is a Western Australia statutory authority. It operates public transport in WA.

ServiceNow Consultant: System Administrator and Test Coordinator

ServiceNow administrator

Key Achievements

ServiceNow rollout:

Responsible for maintaining/growing data held within ServiceNow, ie. Users, locations, CIs, catalog.

Responsible for System and its processes ServiceNow, Incident, Problem, Knowledge and developed additional functionality/modules to meet the business needs.

Provided training to users, access control, security, minor enhancements eg. Forms for workflow editing.

Responsible for UAT and regression testing

Roy Hill (Mining – Iron Ore)

Feb 2015 – May 2015

Iron Ore mining project in the Chichester Range in the Pilbara region of Western Australia.

Analyst Operational Applications

Business Analysis, Stakeholder Management, Project Delivery, Operational Support for FMS (Fleet Management System) by Wenco and Ampla (Downtime Analysis) by Honeywell.

Key Achievements

Identified and documented technical application requirements and provided relevant input to the architecture team.

Proactively engaged key decision makers, systems owners and end users and defined business and operational requirements, systems goals, identified and resolved system related issues.

Identified requirement gaps and issues during project activities and escalated/liaised accordingly.

Liaised with operational team to identify possible improvement opportunities, ensured the desired outcome was achieved.

BHP Billiton (Mining – Aluminum, Manganese, Nickel)

Aug 2013 – Jan 2015

Leading global resources company created in 2001 through the merger of the Australian Broken Hill Proprietary Company Limited (BHP) and the Anglo-Ductch Billiton plc employing over 47,000 employees and 76,000 contractors worldwide

Systems Analyst SME

Translated business, functional and non-functional requirements into technical specs for vendor and operational team.

Ensured maximum reliability, availability and performance of mining systems, network, servers and storage components of the operating platform in a 24x7 environment for continuous improvement.

Key Achievements

Led and managed over 60 end-to-end mining operation systems, ensuring service and solutions are delivered within the SLA

Facilitated business and functional requirements by reviewing data and system analysis.

Coordinated & implemented change requests via Change Advisory Board (CAB) for emergency, planned and/or reactive change.

Supported SAP while ensuring alignment with business requirements.

Coordinated Clarity BO Universe system with Crystal Reports installation, configuration and maintenance.

Performed business analysis and wrote effective documentation and specifications.

Experienced in SQL databases for tuning of SQL queries, data-fixes, from needs assessment to QA/QC, design and support.

Performed different types of testing – system, integration, functional, regression, performance and UAT.

Negotiated with vendors for new licenses, maintenance agreements and/or renewals.

Transition to support coordinator, contract negotiated, SLA defined, stakeholders communicated.

Actively suggested operational improvements to enhance quality, improve production systems robustness and reduced unplanned outages by 20% weekly.

Worked with project stakeholders to elicit, analyse and document project requirements.

Supported System Analyst in developing, designing and implementing tools and reports for the operation.

Involved in providing Service & Solutions in IT infrastructure Services with expertise in ITSM suite Service-Now and custom built applications doing requirement analysis.

Facilitated business and functional requirements by reviewing data and system analysis.

Performed different types of testing – system, integration, functional, regression and UAT.

Mentored a team of 7 Analysts and promoted organisation’s core values including integrity, sustainability, respect, performance, simplicity and accountability.

Computer Science Corporation (CSC), BHP Billiton (Mining – Iron Ore)

Aug 2008 – Aug 2013

American MNC providing IT and professional services employing over 74,000 employees in over 70 countries. Clients included commercial enterprises, federal government as well as state, local and non-government agencies.

Programmer Analyst Triage Systems

Maintain and monitor Production Logistics Systems (PLS) suite of applications as per ITIL model and according to SLAs detailed within the support proposal.

Business and systems analysis, troubleshooting, problem solving and implementing minor enhancements to supported applications – XI (SAP External Interaction), xMII (Manufacturing Integration and Intelligence) and Biztalk.

Key Achievements

Received 2 blue leaderships from the business owner for recognition.

SME for 9 major mining operation applications: FMS, MT, LMS, Biodata, ChemAlert, DAS, Reconcilor, AMS, Primavera.

Administered in SharePoint 2010, ServiceNow, JIRA, Citrix, Documentum.

Performed troubleshooting, handled escalated issues; ensured minimal disruption and efficient operational support.

Successfully led transition for projects – BioData, Reconcilor, Learning Management Sys, SureSite, Fleet Management System.

Led and managed the creation of test cases from requirements and specifications documents.

Led test reviews and signoff on test cases.

Drove execution and status reporting for the test phase. Managed and monitored defects reports and worked with developers and other project team members to verify resolution. Used tools & methodologies independently with limited direction.

Provided input to support development of business roadmap and annual budgets.

Adhered to processes and contributed towards continuous improvement; implemented use of Remedy, Tracker, Global High Performance Application Team (GHPAT), change management, release management and configuration management.

Coordinated planned and unplanned outages within the e2e suite of applications.

Coordinated Disaster Recovery processes including database mirroring.

Provided accurate management information updates (weekly reports) to senior management using advanced MS Excel (PowerPivot, PowerView and PowerQuery)


Test Analyst/Coordinator and QA Racing Wagering Western Australia (Gaming & Wagering)

Jan 2006


Aug 2008

SOAP Web Services Test Analyst/Coordinator and QA HarvestRoad Pty Ltd. (Software Developer)

Aug 2005


Jan 2006

IS Officer (System Engineer and IT Administrator) W.A. Department of Sports and Recreation

Jul 2004


May 2005

Software Engineer & Test Coordinator Austco Comm. Sys. (Healthcare/Security Real-time System)

Jun 2000


Jun 2004

DBA for Student & Parking Systems – Open VMS UNIX Solaris Novell SQL Curtin University of Tech.

Aug 1998


Jun 2000

IT Administrator and Support VOS Industries Ltd. (Food Industry)

Oct 1996


Jul 1998


Bachelor of Applied Science in Software Engineering Edith Cowan University, Western Australia


Bachelor of Applied Science in Computer Science Edith Cowan University, Western Australia


CA Clarity PPM v13: Studio Configuration 300 CA Technologies: 2013

ITIL v3 Foundation Certified – IT Service Management Solisma Australia, ISEB Qualifications from BCS: 2010

BHP Billiton Fatigue Management Course BHP Billiton: 2009

BHP Billiton Code of Business Conduct Course BHP Billiton: 2008

IBM Rational Certificates in: Essentials of Rational ClearQuest; Essentials of Functional Testing with Rational Functional Tester, Java Scripting; Essentials of Test Management with Rational Test Manager; Essentials of Rational Clear Case UCM for Windows v2003.06.00 IBM: 2006

References available upon request

Contact this candidate