Rafaenita Melendec

**** ****** **. ******* **. **837

Cell # 407-***-****

Email:acwvom@r.postjobfree.com

Professional Summary

Dedicated Customer Service Care Representative utilizing my 14 years who provides exceptional customer service through active listening and problems solving. Energetic Representative with strong time management skill who thrives in a fast-paced, dynamic environments and handlingcustomer supports issuers in a timely manner.

SKILLS

*Excellent time Managements Skill *Bilingual Spanish *MS Windows Experience *Analytical skill* *Multi-Tasking

Work History

SHIFT LEADER, 09/2010 TO 02/2016

WALGREEN – 7301 STATE RD 535 WENDEREMERE, FL. 34786

. Acts as a nonmanagments key holder for the store.

. Open and Closing Store without store management present, including systems start-up and any

necessary cash handling. Open back stockroom door for deliveries.

. Provide Courteous assistance to customer and cashier for voids, returns, customer, refunds, exchange,

cash drops from register to the safe, and providing change to the register as needed.

. In coordination with store managements, maintains the accuracy of inventory all on-hand basic item.

. In coordination with store managements, acts as warehouse and vender ordering and receiving point

personal, as needed.

. Verified appropriate paperwork and system reporting for store activities that affect inventory, such

as deliveries, orders, and claims.

. Reviews and maintains records of all scanning errors, price verification, item not file, price

modifications, and voids.

. Maintains price displays, either mylar, signs, or price stickers, as required by local area regulations

To ensure system price integrity.

HEALTH GUIDE CLINIC CARE, 10/2014- 04/2015

WALGREEN – 9200 CONROY WEDEREMERE, FL. 34786

. Engage and Assist take care patients with the check in and registration and Provide assistance with the

Scheduling appointments.

. Providers and Help by personal and by call answering question and request; referring inquiries to the

Pharmacy.

. Assistance with Express refill medication at the Pharmacy.

. Follow up call patients status.

. Responsible for managing the clinic and sales product.

Co-TEACHER, 06/2007 TO 04/2010

CENTRAL FL. YMCA FAMILY CENTER – 2800 E. VISTA BLV. ORLANDO FL. 32830

. Communicated regularly with parent about daily activities and behaviors.

. Offer parents detailed daily reports that outlined their child’s day.

. Addressed and resolved all Parents and teacher complaints.

TELLER / CUSTOMER SERVICES, 06/2006 TO 03/2003

PAYDAY LOANS STORES – 510 GRAND AVE. WAUKEGAN IL 60085

. Recommender loans approvals and denials based on customer loans application reviews.

. Created daily and weekly cash reports for accounting management and deposit check and redeposit.

. Handle various accounting transaction, and outstanding correspondence

. Managed customer call effectively and efficiently in a complex, fast –paced and challenging call center environment.

EDUCATION

. HIGH SCHOOL: DIPLOMA FRANKLIN D. ROOSVELTN P.R. / 1992

. REGESTER: STATE OF FL. PHARMACY TECHNICIAN / 2015

. MEDICAL ASSITING: STATE CAREER COLLEGE CHICAGO IL. / 2013

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