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Customer Service Manager

Santa Rosa, CALABARZON, 4026, Philippines
October 02, 2016

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Phase * Block * Lot **

San Lorenzo South, Sta.Rosa

Laguna 4026

Mobile Number : 091*-*******

Email Add :


Elementary: Sta. Rosa Sur Elementary School

Sta. Rosa, Jose Panganiban, Camarines Norte

1995 – 2001

Secondary: Jose Panganiban National High School

P-6, Parang, Jose Panganiban,

Camarines Norte

2001 – 2005

Tertiary: Bachelor of Science in Information Technology

Brentwood College of Asia International School

Naga City, Camarines Sur

2007 – 2009

Vocational: Computer Secretarial

Brentwood College of Asia International School

Naga City, Camarines Sur

2006 – 2007


1. Logistics Coordinator

James Hardie Phils. Inc.

(May 2012 up to present)

-Handles scheduling for domestic deliveries (LVM Regions); communications within the Shipping/Receiving area

-Maintains Delivery records, including providing tracking or shipping history information to customers on request

-Generate delivery report, sales report monthly freight cost

-Interact with third party logistics service providers

-Assist customers with inquiries

-Prepares delivery paperwork as well as completes trucking/shipping transaction in appropriate systems.

-Generate trucking/shipping output documents as required.

-Generate customer invoicing upon dispatching.

-Review and process all service billings and ensure all are settled on time. Respond to billing questions from external freight/trucking payment services.

-Monitor logistics cost (freight accrual cost) and ensure that budget objectives are achieved on a monthly and yearly basis

-Audit freight cost and documentation

-Validates and check shipment/delivery returns/customer claims

-Good issue - Efficient warehouse management up to goods issue and beyond

-Effectively lead cross-functional root cause and corrective action to resolve customer-related logistics issues.

-Issue of Purchase Orders (Regular & MRP Consumables).

-With knowledged in SAP system

2.Logistics Assistant

H.B. Fuller Philippines Inc.

(March 2010 – May 2012)

Light Industry & Science Park,

Cabuyao, Laguna

Duties & Responsibilities:

-Checking of requisitions/purchase indents.

-Selection of suppliers for issue of enquiries.

-Issuing enquiries/tenders and obtaining quotations.

-Analysing quotations and bids etc., and preparation of comparative

statement (quotation charts).

-Consultation with the Indentor for selection and approval of quotations and

with Accounts Officer for pre-audit.

-Negotiating contracts.

-Issue of Purchase Orders.

-Follow-up of purchase orders for delivery in due time

-Verification and passing of suppliers’ bills to see that payments are made


-Maintenance of purchase records,progressive expenditure statement, sub-head wise, and maintenance of vendor performance records/data.

3.Student Assistant (2006 – 2007)

Brentwood College of Asia International School

On – Job – Training

Naga City

Duties & Responsibilities:

-Responsible for the proper filing of documents.

-Data encoding in the procurement department.

-Handles inter-office paper work errands for other departments.


August 7, 2007 Basic Leadership Training

Philippines National Red Cross

Jan. - Feb ’09 English Proficiency Program (Workshop)

UP Los Banos

Los Banos, Laguna

Feb 7-8, 2014 Introduction for Logistics

PISM (Philippine Institute for Supply Management)

Philippine Exchange, Ortigas

Feb 13 – Feb 20 – Feb 27, 2015 Certified Professional in Customer Service and Logistics Operations

PISM (Philippine Institute for Supply Management)

Philippine Exchange, Ortigas


Mrs. Miles P. Sorne Mr. Willy Mazo

CEO – Vice President Logistics Lead

Rezonance Co & Inc Sika Philippines

Makati City Cabuyao, Laguna

Mr. Rommel Calma Mrs. Raquel Capunitan

General Manager Finance Manager

HB Fuller Phils James Hardie Phils. Inc.

Cabuyao, Laguna Cabuyao, Laguna

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