Candace L. Early
**** **** ** ** ******, Ohio ***09
acwvmy@r.postjobfree.com
Self-motivated, hard worker seeking a rewarding position as an IT professional. Willing to adapt and expand knowledge in the computer networking field.
PC repair
Very Attentive
Cable/Fiber/DSL/VoIP
Troubleshooting-Internet Technician
VPBX
IPTV
Apple Products
Domain/DNS Maintenance
Sufficiently works well with customers and or person
Mail/Spam Filtering Maintenance
Data Recovery
Microsoft Software (All version)
Install switches, hubs and routers within computer networks
Consistent with meeting deadlines
Backup, restore, upgrade computer data
Network cable construction and installation
Excellent written and verbal skills
SKILLS AND QUALIFICATIONS
EDUCATION
Associate of Applied Science in Computer Networking and Security Technology
Herzing University, Akron OH
Studied in Computer Networking and Security
Dean’s list 4 terms
GPA 3.9
EMPLOYMENT HISTORY
Doylestown Communications Doylestown, Ohio July 2011 to 2014
Tier II Technical Support
Internet Technician
Cable, DSL, Fiber, VoIP phone and onsite technician
Professionally help others through difficult situations suitable to topic.
Program and configure Cisco Phone, Cisco ATA, PolyCom Phone
Inventory and purchasing Vendors/Quotes/Invoices
Diebold Union Town, Ohio October 2014 to 2014
Help Desk Specialist
ATM Dispatcher and Support
Provided technical support for large businesses ATM machines
Remotely ran diagnostic testing to provide sufficient service
Dispatcher for issues that required a technician onsite to fix
Communicated with technicians and customers to ensure great quality
Windstream Communications Twinsburg, Ohio November 2014 to 2015
Tier II Technical Support
CSR Help Desk Specialist I
Provided excellent customer service to ensure customers are satisfied
Supported all OS, ran system tools to fix issues to ensure customers are getting the best quality of service
Dispatched onsite technicians when a physical issue occurred
Multitasked to reach a resolution while still providing the best support for other customers
Inbound/outbound calls with customers to verify sufficient service is working or if troubleshooting is needed.
Nationwide Columbus, Ohio February 2016 to 2016
Web Support
Help Desk Analysis
Provided excellent customer service to reach customer satisfactory
Received inbound calls from members with issues on nationwide.com
Reset passwords, merged policies, and redirected customers to the correct department
Documented each case in the order in which they came in