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Technical Support Customer Service

United States
October 02, 2016

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Candace L. Early

**** **** ** ** ******, Ohio ***09


Self-motivated, hard worker seeking a rewarding position as an IT professional. Willing to adapt and expand knowledge in the computer networking field.

PC repair

Very Attentive


Troubleshooting-Internet Technician



Apple Products

Domain/DNS Maintenance

Sufficiently works well with customers and or person

Mail/Spam Filtering Maintenance

Data Recovery

Microsoft Software (All version)

Install switches, hubs and routers within computer networks

Consistent with meeting deadlines

Backup, restore, upgrade computer data

Network cable construction and installation

Excellent written and verbal skills



Associate of Applied Science in Computer Networking and Security Technology

Herzing University, Akron OH

Studied in Computer Networking and Security

Dean’s list 4 terms

GPA 3.9


Doylestown Communications Doylestown, Ohio July 2011 to 2014

Tier II Technical Support

Internet Technician

Cable, DSL, Fiber, VoIP phone and onsite technician

Professionally help others through difficult situations suitable to topic.

Program and configure Cisco Phone, Cisco ATA, PolyCom Phone

Inventory and purchasing Vendors/Quotes/Invoices

Diebold Union Town, Ohio October 2014 to 2014

Help Desk Specialist

ATM Dispatcher and Support

Provided technical support for large businesses ATM machines

Remotely ran diagnostic testing to provide sufficient service

Dispatcher for issues that required a technician onsite to fix

Communicated with technicians and customers to ensure great quality

Windstream Communications Twinsburg, Ohio November 2014 to 2015

Tier II Technical Support

CSR Help Desk Specialist I

Provided excellent customer service to ensure customers are satisfied

Supported all OS, ran system tools to fix issues to ensure customers are getting the best quality of service

Dispatched onsite technicians when a physical issue occurred

Multitasked to reach a resolution while still providing the best support for other customers

Inbound/outbound calls with customers to verify sufficient service is working or if troubleshooting is needed.

Nationwide Columbus, Ohio February 2016 to 2016

Web Support

Help Desk Analysis

Provided excellent customer service to reach customer satisfactory

Received inbound calls from members with issues on

Reset passwords, merged policies, and redirected customers to the correct department

Documented each case in the order in which they came in

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