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Human Resources Customer Service

Colorado, United States
October 02, 2016

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Deidre Boyd, MBA


Experience/Education Summary

Consistently demonstrate excellent management, judgment, training, recruiting, and customer service skills. My 12+ years, tactical and strategic, experience in Human Resources include, contract negotiations, full life-cycle recruiting, (i.e., recruiting, on-boarding, orientation and retention) oversight, Benefit Administration, Organizational Development, Fair Employment Practices, COBRA, ADA, FMLA, FLSA, Worker's Compensation and Unemployment Benefits. Proven ability to handle multiple tasks, motivate employees, and meet specific corporate objectives; high efficiency in developing and implementing workforce development and retention plans; developing customer service programs and promotional strategies; solid team building skills, effective communicator with extensive customer service background; expert Word Suite computer skills; proven experience in virtual collaboration, virtual teams, telecommuting, and e-mail management. Education: Obtained B.S. in Business Management and MBA from the University of Phoenix Work Experience:

Director of Human Resources, 07/2013 - Present Vitel Communications, LLC, Livonia, Michigan

Strategically partner with executive team to identify and link Human Resources solutions with the strategic goals and objective to improve business performance and develop organizational culture;

Formulate and implement Corporate strategies through activities such as talent management, leadership development, organizational development and design, employee development, recruiting, employee relations, and compensation;

Develop, implement and manage regional specific projects for key Human Resource initiatives such as Talent Management & Planning, Employee Recognition, Performance Management, and Annual Compensation for exempt and non-exempt employees;

Partner with regional HR teams to identify best practices both internal and external customers. Research and develop strategies for addressing trends and organizational changes. Collaborate with executive leadership to identify opportunities to solidify and strengthen a productive Company culture. Develop strategic recruiting initiatives to address organizational resource issues, develop resource plans that directly impact key Company hiring initiatives. Senior HR Manager, 10/2007 - 07/2013 Vitel Communications, LLC, Livonia, Michigan

Regional HR Manager for the Michigan, Maryland, Texas and Construction divisions of Vitel Communications with three HR Specialist as direct reports;

Developed recruitment, employee motivation, hiring and training plans in alignment with departmental and Company objectives, recorded and tracked results of all recruitment campaigns;

Oversaw and conducted informative, accurate, and effective talent acquisition campaigns achieve hiring goals and departmental objectives;

Conducted management coaching/training in areas of interviewing, hiring, terminations, promotions, performance reviews, safety and harassment;

Prepared reports and recommends procedures to reduce absenteeism and turnover percentages;

Identified legal requirements and government reporting regulations affecting human resources functions and ensured policies, procedures, and reporting requirements were in compliance. Human Resources Manager, 11/2005 - 10/2007 Loehmann’s, Northville, Michigan

Originated and lead Human Resources practices and objectives that provided an employee-oriented, high performance culture that emphasized empowerment, quality and productivity;

Coordinated implementation of services, policies, and programs coached and advised Company store managers about Human Resources issues;

Assisted managers and employees in understanding and applying HR tools in order to maximize employee performance, achieved organizational effectiveness, improved employee engagement, and ensured legal compliance.

Executive Team Leader, 3/2002 - 2/2003 Target Corporation, Novi, Michigan

Responsible for recruiting, hiring, training, orientation and retention of new team members;

Provided on-the-job support through advice, counseling and coaching when appropriate;

Drove sales by overseeing the guest service and merchandising of three departments with sales ranging from $2-9MM;

Achieved sales goals and maintained budget controls in all merchandising areas of responsibility, ensured weekly audits and production standards were met in order to continually increase revenue. Domicile Manager, 6/2001 - 10/2001 Spirit Airlines, Miramar, Florida

Conducted Union Avoidance Training;

Administered appropriate counseling and disciplinary action when needed;

Responsible for managing a base of 250 employees within the in-flight services department;

Conducted new hire orientations, and employee relations meetings to quickly and effectively reconcile issues, inquiries, concerns, or problems related to employee duties and work environment;

Oversaw payroll processing to ensure correct distribution of employee compensation within the department.

Regional Manager, In-Flight, 11/1998 - 6/2001 Spirit Airlines Inc., Miramar, Florida

Member of Management CBA bargaining team;

Developed programs which included budget tracking, reporting procedures, and increasing effective departmental communications;

Responsible for administering annual budget of $1MM which supplied multiple locations throughout the Northeast region;

Recommended, implemented and managed changes to accomplish corporate objectives and improve performance standards;

Managed recruitment, interviewing, selection and on-boarding of department managers and supervisors.

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