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Customer Service Project Manager

Houston, Texas, United States
October 02, 2016

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Cynthia Dupree

Cell: 713-***-****


Result-oriented, high-energy, hands-on professional, with a successful record of accomplishments in the Office Management, Executive Secretary and Administrative Field. Skilled at multi-tasking and maintaining a strong attention to detail. Highly self- motivated with strong work ethic. Computer and Internet literate. HIGHLIGHTS

Microsoft Office proficiency – 2003, 2010

Microsoft CRM

Excel spreadsheets

Invoice processing

Database management

Customer service-oriented

Event Planning

Calendar Management

Highly Organized

Typing WPM (55)

Proper phone etiquette

Articulate and well-spoken

Time management skills

Team building skills

Pleasant demeanor

Meticulous attention to detail

Professional and mature

Strong problem solver

Works well under pressure





Supported President and Vice President through calendar and document management and assisted in direct client relations. Assisted the President with personal affairs.

Increased sales quotas from 15k to 250k within one division and maintained steady increase for 5 years prior to promotion to the operations department within the company.

Implemented new training hospitality role for incoming clientele during client’s stay while training with products which increased the overall training survey score from 39% to 100% overall approval rate. EXPERIENCE

Administrative Assistant III/Training Coordinator/ Motor Warranty Dept/Repair Dept: 2011 – 2016 Toshiba International – Houston, Texas

Served as a professional representative of the

Training Department to executive clients,

management, and other internal departments.

Maintained and coordinated calendar and travel

management for the Training Department.

Managed lunches and materials for internal/external events and meetings.

Collaborated with the Finance department along

with administrative team members concerning

special projects and events.

Constructed and communicated ongoing tracking for division-wide customer complaints for annual audits.

Established as well as maintained electronic and paper based filing/organization systems for records, reports, and documents.

Processed monthly invoices to customers for all

three departments.

Processed vendor invoices for payment for the

Warranty Motor and Repair Dept.

Responsible for all project logistics management and documentation to support training classes in-house and on-site.

Oversaw all motor project logistics for receiving and shipping back out to customer site.

Office Manager / Executive-Personal Assistant: 1998 - 2011 Robert’s Logistics, Inc. – Houston, Texas

Robert’s Logistics was a startup company in 1998.

Accounting: Created and managed daily bookkeeping operations and monthly records in QuickBooks Pro – Payroll, AP/AR, banking, and customer invoicing/monthly reports.

HR Duties: New Hire Orientation/Paperwork. Termination Exit Interview/Paperwork.

Coordinated customer training sessions for GPS


Processed all incoming and outgoing communication and followed up as needed.

Managed all travel arrangements with in-house travel department.

Organized and leveraged Executives’ time effectively while prioritizing, scheduling and maintaining all calendar items.

Created accurate correspondence for presentations, web design ideas, sales literature and daily memos.

Reconciled expense reports.

Meet and greet clients and visitors.

Event Coordinating: proactively scheduled meetings, trade shows, client visits which included meals, travel accommodations, catering, and audio/video.

Initiated and updated yearly dealer agreements and applications.

Facilitated office expansion moves.

Developed electronic/paper filing system – Maintained quality control standard for records.

Effectively sought innovated ways to streamline the effectiveness and efficiency of office procedures.

Maintained confidential files and carried out secretarial duties requiring discreet confidentiality, initiative and sound judgment.

Varco Drilling: Training Coordinator / Customer Service (1996-1998) Calendar management, event coordinating, and billing, reconcile expense reports and maintained training database. Trained Varco employees on material handling processes. Reconstructed filing system and raised quality control standard of training records. Modular Production Equipment: Assistant Project Manager / Project Coordinator (1994 – 1996) Assisted Project Manager with multiple project details – Estimation of projects, project scheduling, procurement, expediting, receiving, handling, construction, painting and transportation services. Managed Warehouse/Inventory Control: Ordering, receiving, stocking and shipping. Forklift experience. Constructed ISO 9000 Standard filing system for complete project material procedures. Secretarial Skills World Projects International: Receptionist ( 1991 – 1994) Met and greeted customers. Answered all incoming/outgoing lines on switchboard. Maintained office supply orders. Assisted with project proposals and export documentation. Assisted in executive meetings. EDUCATION

Business Administration Office Specialist * Texas School of Business – Houston, Texas, USA Certificates: Business Grammar & Usage

Business Writing for Today * Managing Multiple Projects * Competing Priorities, & Tight Deadlines Sandler Customer Care Training * How to Effectively Handle Customer Complaints Building Rapport & Developing Relationships with Customers Customer Service that WOW’s! (CEU .6)

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