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Customer Service Administrative Assistant

Austin, Texas, United States
October 02, 2016

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Mardi VanEgdom



Microsoft Word 2013

Microsoft Excel 2013

Microsoft PowerPoint 2013

Microsoft Access 2013

Adobe InDesign 2013

Adobe Illustrator 2013

Writing business correspondence, instructive flyers and booklets, advertising and sales promotion copy, and newsletter and journal articles

Work Experience

Personal Attendant

Girling Health Care, 2015 to present

Right At Home, 2015 to present

Outreach Health Services, 2012 to 2014

Hand of Austin, 2004 to 2015

In-Home Attendant Services, 2009 to 2012

Administrative Assistant, 2003

Texas Workers Compensation Commission

Answering phones for Division Director

Updating Division Director’s calendar

Updating reports in MS Word

Creating fundraising flyers for charitable campaign

Public Health Technician III, 1994 to 2001

Texas Department of Health, Austin, TX

Writing newsletter and journal articles (Microsoft Word 2000)

Proofreading and editing documents for others and myself

Providing customer service and administering questionnaires by phone

Coordinating conferences

Creating slide and poster presentations (MS PowerPoint 2000)

Creating brochures, booklets, and charts (Adobe PageMaker)

Performing data entry and analysis and maintaining databases (FoxPro, Epi-Info)

Conducting research (Internet Explorer)

Multi-tasking to produce projects for several managers simultaneously

Administrative Associate III, 1992-1994

Austin/Travis County Health Department, Austin, TX

Providing customer service and administering questionnaires by phone

Proofreading and editing manuscripts for the Medical Director

Creating charts and graphs (Harvard Graphics IV)

Communicating with physicians and schools, re: disease outbreaks

Retail Copywriter, 1990 to 1992

Suniland Furniture Company, Houston, TX

Writing print advertising copy

Acting as a liaison with media representatives

Maintaining archival files

Sales Promotion Copywriter, 1989 to 1990

American General Life Insurance Company, Houston, TX

Writing sales promotion copy and newsletter articles

Creating brochures, fliers, and print advertising (Adobe PageMaker on Macintosh}

Scanning and importing graphics (Adobe Illustrator)

Editing bi-weekly newsletter

Marketing Compliance Assistant, 1983 to 1989

Statesman National Life Insurance Company, Houston, TX

Maintaining databases and producing sales reports (dBase III Plus, dBase IV)

Performing administrative support for direct-mail marketing department


B.A., Journalism, Louisiana State University, 1981

Volunteer Jobs

Docent, 1990

Harris County Heritage Society, Houston, TX

Assistant, 1989

C. G. Jung Center Library and Bookstore, Houston, TX


Ad2, 1983

Networking group for young advertising professionals

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