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Sales Human Resources

Apopka, Florida, 32703, United States
October 02, 2016

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Apopka, FL 513-***-****


TALENT ACQUISITION … CULTURE SHAPING … ORG. DEVELOPMENT … WORKFORCE MANAGEMENT Excel in building solid policies, processes, and protocols to create a sound HR infrastructure and support system Offer strong research, analysis, and decision-making skills, leveraging data to inform strategic planning and actions Commended by employers for the ability to see the “big picture” while distilling task-level continuous improvement Diplomatic communicator able to effectively challenge the status quo, resolve problems, and proactively manage performance

Key Skills

Compensation Administration

Recruitment & Selection

Workers’ Compensation

Candidate Marketing

Strategic Planning

Training & Development

Benefits Administration

Employment Testing

Labor Management

Payroll Processing

Retention & Referral Generation

Performance Management

Regulatory Compliance

Employee Relations



Express Employment Professionals, Ocoee, FL


Recruited to join a new franchise of a leading staffing provider, delivering workforce solutions to employers throughout the region, sourcing and onboarding high-caliber talent, and supporting business growth through HR leadership. Played a key role in the development of a solid operating infrastructure, refining corporate-driven programs and processes to meet local market needs and to recruit and retain a high caliber of business and professional candidates. Directed generalist activities for corporate associates and placed personnel, managing recruitment, onboarding, training, initial employment testing, benefits, workers’ compensation, time and attendance, performance management, and regulatory compliance.

Key Areas of Impact

Shaped the culture through hire of the right candidates, employee relations, and modeling desired behaviors, managing direct reports in the office in representing the organization to employers and employees.

Managed up to 100 associates actively placed in up to 30 accounts, achieving an incredibly low 8% turnover rate on direct-hire and temp-to-hire placements through clear communication of expectations and employer needs.

Reduced the sales cycle from 5-8 touch points to just 3, training sales representatives to better differentiate services in a crowded space, to engage in high-impact communications, and to demonstrate the ROI of a workforce partnership.

Captured exclusive contracts with area employers 78% exclusivity after 90-day trial by proving the ability to source and onboard best-fit associates, seamlessly manage all HR activities, and provide exceptional service and support.

Time Warner Business, Columbus, OH


“…exhibits the confidence to respectfully provide alternate solutions when implemented processes prove less than efficient. This ability to assess the ‘big picture’ contributes to his many successes.” Fueled sales, marketing, and account management activities, defining and implementing strategies to grow market share, capitalize on emerging opportunities, and deepen business with existing clients. Evaluated customer feedback and leveraged insight to inform strategic planning processes, refining approaches to capture gains with target market segments.

Key Areas of Impact

Partnered with the CEO/President to craft an executive-level presentation on market penetration opportunities, developing analytics, reports, and models to define go-forward strategies to drive market share and LOB growth.

Engaged in heavy sales analytics, preparing detailed reports on historical data and current trends, partnering with management to fuel the development of responsive sales campaigns, marketing tactics, and referral programs.

Met or exceeded quotas without fail, being commended for learning and adapting quickly, accurately analyzing existing processes, and respectfully challenging the status quo to generate enterprise improvements. BRIAN FINN, PAGE 2

Apopka, FL 513-***-****

Merrill Corporation, Columbus, OH


Assumed a leadership role in an environment known as being incredibly challenging based on the volume and high-profile nature of projects associated with the day-to-day management of several multimillion-dollar accounts. Partnered with both the Sales and Operations teams to execute projects and tasks in accordance with client directives, managing large projects with competing deadlines and nonnegotiable deliverables. Coordinated cross-functional parties involved in the project lifecycle, mitigating risks to project completion through proactive issue identification and resolution.

Key Areas of Impact

Developed a contact tracking database to automate monthly invoicing functions, focusing on identifying continuous improvement opportunities, streamlining operations, and cutting customer costs through efficiency improvements.

Played a key role in increasing monthly data processing sales by 45%, collaborating with multiple business units to automate select tasks, improve processes, assume product line ownership, and execute special projects.

A2Z Wireless Inc. / Tower Wireless Ltd., Columbus, OH STORE MANAGER, 2008-2009; CUSTOMER COMMUNICATIONS CONSULTANT, 2008 Earned rapid promotions to lead a 3-store district, driving new business and increasing market share by hiring, training, and developing a high-performance sales and service team Improved resource allocation through scheduling, increasing coverage across the district without additional FTEs. Drove award-winning sales results with 112%-127% of quota and top 5 rankings, despite being moved 6 times in 12 months.

Key Areas of Impact

Increased revenue 30% and gross profit 18% driving a 15-point gain in goal attainment and winning 3 consecutive performance awards through team leadership, incentive programs, targeted training, and culture shaping.

Reduced inventory losses 35% and sales losses from cancelled services by 46%, through development of a new inventory module providing greater analytical insight, and by resolving longstanding issues causing customer defection.

Foundational Experience

Oce Business Solutions … Office Services Representative, 2006-2007 Managed a key account (CheckFree), serving as the voice of the customer, identifying cost savings opportunities through enhanced document production and logistics processes, and improving customer satisfaction from 51% to 96%. Oversaw web-based training, reducing errors 40% by ensuring compliance with training requirements.


University of Phoenix, Columbus, OH

Bachelor of Science in Business Management, 2008

3.71 GPA

Professional Development

Human Resources Management … Talent Acquisition / Sourcing Strategies Microsoft Office Certification

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