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Customer Service Technician

Alexandria, Virginia, United States
October 02, 2016

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Motivated, customer-oriented field technician with 20+ years of experience installing and maintaining operating systems and telecommunications networks/equipment within the private sector and academia. Hold multiple software and installation certifications and received accolades for customer service and installation excellence. TECHNOLOGIES

Windows Operating Systems (95, 98, 2000, XP, Vista, 7) Mac OS X Snow Leopard Novell Netware Microsoft Office Suite Nortel Meridian PBX / Avaya Telephone Systems CERTIFICATIONS

Windows 2000 Microsoft Certified Systems Engineer Microsoft Certified Field Support Technician CompTIA Network+ Certification CompTIA A+ Certification Dell Certified Computer Repair Technician HP Certified Technician Krone Installation Technician Certified Ortronics Installation Technician PROFESSIONAL EXPERIENCE

CONTINGENT NETWORK SERVICES – West Chester, OH (2010-Present) Field Service Technician

Conduct site surveys and handle installation/replacement of POS and VoIP equipment (i.e., Cisco, Avaya, and Polycom), router and switch cutovers, DSL routers and T1 lines, and UPS and surge protectors. Troubleshoot and repair PCs and PC connectivity issues.

LONG & FOSTER – Chantilly, VA (2015)

Field Service Technician

Managed all corporate IT needs throughout assigned Northern Virginia and West Virginia regional offices. Repaired and installed Dell computers, updated software (Microsoft Windows, Office for Macs and PCs), provided printer support (HP, Ricoh, Dell, Canon), and serviced/troubleshot Avaya telephones. ACUITIVE, INC. – Herndon, VA (2014)

Voice over IP Technician

Tested, shipped, and/or field installed large quantities of Avaya Voice-over IP telephones (approximately 50-350 telephones per day) for United Bank of Switzerland. Ensured shipments were repackaged for office delivery. APEX COMPUTER SYSTEMS – Fairfax, VA (2013)

Computer Engineer

Supported installation of LAN/WAN, servers, computers, and peripherals for SunTrust Bank (IBM environment). Held responsibility for timely action of customer tickets and closure of customer-generated incidents. Provided general technical customer support while maintaining the integrity of banking data. COMPUCOM – East Coast Territories (2009) / GETRONICS – East Coast Territories (2008) Desktop Support and Field Service Specialist

Provided desktop and laptop system support for State Farm Insurance’s East Coast Region, including troubleshooting and repairing desktop/laptop systems and restoring data. For Aero 17 project, installed/updated new laptops/software. PRESBYTERIAN REFERENCE LABORATORY – Charlotte, NC (2007-2008) Database Administration Assistant

Maintained laboratory information systems and provided hardware/software support for desktops and laptops. GEORGE MASON UNIVERSITY – Fairfax, VA (1993-2005)

University Computing and Information Systems (UCIS) Field Service Technician Handled computer installation and maintenance, troubleshot and repaired network connectivity issues, analyzed and repaired Ethernet 10Base-t and communication wiring for clients, installed/repaired/maintained various peripherals, and distributed and upgraded software applications. Delivered full service support for PBX/Meridian phone system.

• Recipient of outstanding performance in customer service award (1999).

• Received award for contributions to the GMU Communications Infrastructure Project (1996).

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