Customer Service School

EARIC F HANSBERRY

Post Office Box ****

Jacksonville, Florida 32203

904-***-****• acwvj2@r.postjobfree.com

Professional Overview

Award winning professional, with over 10+ years of professional training and knowledge in the Youth Development industry. Emphasis on childcare supervision, youth development, and a focus in athletics.

Summary of Abilities

Excellent verbal and written communication skills, Ability to meet deadlines, Leadership skills, Knowledge of call center/customer service operations, Ability to motivate others to meet and overachieve in performance, Interpersonal skills, Ability to work well with diverse backgrounds, Microsoft: Word, Power Point, and Excel; Multiple internet browsers including Explorer, Google Chrome, and Mozilla; Windows 10; Typing speed: 30-35 wpm; Filing, Faxing, Copying, Scanning; Data entry; Excellent problem solving skills, Outstanding analytical skills including strong attention to detail, Research and problem solving, Ability to learn quickly, Ability to work well in high-stressed/fast paced environment, Team building and promoting

Education History

1983-1984 Jones College, Jacksonville, Florida

Associates of Science in Marketing/Management,

*Currently Pursuing Bachelor of Science in Elementary Education, Jones College

Professional Experience

Community Housing Partners, Jacksonville, Florida

2014-2016 Resident Services Coordinator

Conduct regular community assessments to determine service needs of property residents; Provide programming and referral services to residents at the Normandy Apartments; Prepare reports for Resident Services Director and other key staff by collecting, analyzing and summarizing information; Complete comprehensive Monthly Production reports and ensure timely submission; Coordinate on-site services such as after school programs, adult literacy, computer classes, service projects or celebrations; Market and recruit participants for program delivery through the creation of monthly calendars and flyers; Solicit partners and other funders through fundraising activities

Community Connections of Jacksonville, Jacksonville, Florida

2012-2013 Youth Services Assistance

Provided homework assistance to students in after school program; Conducted after school transportation via pick-up in vans, and bus; Provided after school athletics programming; Assist Program Director with other duties as assign

Program Director

Responsible for providing all aspects of programming in an after school program; Supervision of staff and volunteers that implemented programming during the after school program, making sure that all policies and procedures were adhere to; Responsible for reporting and tracking information on students in the after school program; Responsible for partnership building within the schools and community

Metro Kids Konnection, Jacksonville, Florida

2005-2011 Interim Program Director

Responsible for managing all aspects of programming for children, youth, and adults; Performed case management services and recreation programs; Maintained schedules and made sure all record keeping is done properly; Supervised staff person responsible for the after school program and the student success program; Tutored students in after school program; Assisted adults using the community techno center; Assisted clients with emergency needs

Youth Services/Athletic Director

Coordinate youth sports including Basketball, Tee-ball, Soccer, Flag football, for youth in the after school program; Conduct tutoring and homework assistance to youth in the after school program; Coordinate and supervise volunteers to assist with activities

Community Connections of Jacksonville, Jacksonville, Florida

1998-2005 Youth Services Coordinator

Responsible for recruitment of youth ages 5-18 in an after school enrichment and youth activity program; Coordinated onsite activities for youth that enhanced their educational and emotional performance; Supervised physical after school activities including but not limited to Boys/Girls scouts and 4-H; Coordinated and supervise volunteers and staff to assist with activities

OTHER LICENSING

Class- A CDL with Passenger(P) and School Bus(S) Endorsements

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