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Customer Service Human Resources

Location:
Mascoutah, Illinois, United States
Salary:
22.00 ph
Posted:
October 02, 2016

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Resume:

Dawn M. Baker

**** ******* ****

Mascoutah, IL **258

618-***-****

acwvj0@r.postjobfree.com

SUMMARY OF EXPERIENCE:

Over fifteen years of experience with customer service relations in the Food Service Business Industry, Branch Store Retail, and Main Store Retail. Over nine years of experience in the Human Resources field. Two years, School bus driver.

WORK EXPERIENCE:

Assistant DMO Clerk, 8 Dec 2014 to Present

First Student Transportation, 14 Aug 2014 to Present

Human Resources Assistant 15 Nov 2011 to1 Aug 2014

First Student Transportation 5 Aug 2010 to 14 Nov 2011

Human Resources Assistant 14 Feb 2004 to 13 Nov 2009

Supervisor, Military clothing sales: 14-Aug-2000-Dec-2003

SUPERVISION AND MANAGEMENT SKILLS:

Applied financial principals and mathematical techniques for business transactions. Monitored and budgeted resources, personnel scheduling. Communicated with customer to asses’ satisfaction, and improve quality of service. Interviewed potential new hires, established goals, plans, priorities and trained for new sales associates as well as current sales associates. Worker’s Compensation. Proficient in the use of the AF Oracle, Access, and 11i personnel systems. Familiar with 401K and insurance benefits process. Conducted New Employee Orientation Training. Knowledgeable of Microsoft Office, Word, Excel, Power Point. Familiar with and conducted NACI’s, DCII’s and IRC’s background checks. Completed monthly reports using Business Objects. . Ensure all safety measures are being followed and provided guidance to management staff on how to solve employee and safety issues.

Provide transportation to students to and from school, comply with all safety standards to ensure all students they arrive safely. Ensure all driver information is up to date in DMO. Schedule pre-employment and annual physicals as well as random drug test.

EDUCATION AND TRAINING:

High school- general, June 1982

Colorado Technical University Online- graduated Sept 2012; Bachelors in Business Administration, Health care Management, with highest honors. .

Colorado Technical University Online; graduated May 2011, with highest honors, Associate's Degree in Medical Billing and Coding.

AAFES- CBT training, Completed CONUS Management Training Program

Bilingual- English/Spanish.

Training- Crisp Trainers, Jewelry Certification, Outdoor Living Certification, Furniture Certification, Large Appliance Certification, Ear Piercing Certification. Electronic certification, Proficient in the operation of ASAP, SRS, SBR, SOS, IGLAS. Successfully completed AF Excel, PowerPoint, RIMS, DCPDS, Business Objects and Equipment Custodian training classes. JPAS. CDL certified. ICD-9-CM, CPT and HCPCS level II coding. Driver Management Online (DMO).

Dawn M. Baker

HOME ADDRESS:

1513 Lincoln Blvd

Mascoutah, IL 62258

United States

PHONE NUMBERS:

HOME: 618-***-****

CELL: 618-***-****

E-MAIL ADDRESS:

acwvj0@r.postjobfree.com

EXPERIENCE:

11-2011 – 8-2014, and 2-200*-**-****, Human Resources Assistant, NAF HRO 375 FSS/FSMH

Supvr: Mary Mister Tel: 618-***-****

Annual Salary: $12.55 ph Occupational Series/Grade: 0203-03 Weekly Hrs Worked: 40

Provided specific information to NAF employees regarding personnel matters using regulations, instructions or manuals, processed Worker Compensation claims, respond to unemployment claims and assisted in hearings. Initiated background investigation and ensure timely completion with follow up action. Input personnel data into the NAF personnel data system (DCPDS). Maintained and monitored Drug testing roster. Tracked awards including cash, time off, performance, and squadron recognition and various others. Coordinated annual evaluation process. Created and distribute quarterly newsletters and monthly reports. Maintain official employee personnel records and files. Prepare training material for presentation, schedule employees, managers and supervisors for training, Conduct New Employee Orientation. Briefed new employees on the importance of customer service, local policies, the organization's mission, internal structure, and general personnel policies as well as matters of general interest. Maintained within-grade increases to ensure due dates are met. Prepare full range of personnel actions. Ensure personnel actions are processed in a timely and accurate manner. Kept position control rosters updated. Knowledge of office automation software to include Excel, power point and word.

8-201*-**-****, and 8-2014 to present Stand by School Bus Driver,

and DMO clerk, First Student Transportation

Supvr: Donna Griffin/Rich Herigodt, Tele: 618-***-****/618-***-****.

Annual Salary: $12.00 ph, Weekly Hrs: 37.5

Provide transportation to students to and from school, comply with all safety standards to ensure all students are safe. Ensure all driver information is up to date in DMO. Schedule pre-employment and annual physicals as well as random drug test.

8/2000 - 12/2003, Military Clothing Sales Supervisor, AAFES

Supvr: Bryant Dill Tel: 011************ (at time I worked there).

Annual Salary: $11.23 ph Occupational Series/Grade: Weekly Hrs Worked: 40

Applied financial principals and mathematical techniques for business transactions. Monitored and budgeted resources, personnel scheduling. Maintained inventory levels, received and ordered product, communicated with customers to asses’ satisfaction, and improve quality of service. Interviewed applicants. Interviewed established goals, plans and priorities. Provided training for new and current employees (Contact Supervisor: Yes, Supervisor's Name: Bryant Dill, Supervisor's Phone: 940-***-****

SKILLS:

Monitored and budgeted resources, personnel scheduling. Maintained inventory levels, received and ordered product, communicated with customers to asses’ satisfaction, and improve quality of service. Provided specific information to NAF employees regarding personnel matters using regulations, instructions or manuals, processed Worker Compensation claims, responded to unemployment claims and assist in hearings. Initiate background investigation and ensure timely completion with follow up action. Input personnel data into the NAF personnel data system (DCPDS). Maintained and monitored drug testing program and roster. Tracked awards including cash, time-off, performance, and squadron recognition and various others. Coordinate annual evaluation process. Created and distributed quarterly newsletters and monthly reports. Maintained official employee personnel records and files. Prepared training material for presentation, scheduled managers, supervisors and employees for training, Conducted New Employee Orientation. Briefed new employees on the importance of customer service, local policies, the organization's mission, internal structure, and general personnel policies as well as matters of general interest. Maintained within-grade increases to ensure due dates are met. Prepare full range of personnel actions. Ensured all personnel actions were processed in a timely and accurate manner. Kept position control roster updated. Knowledge of office automation software to include Excel, power point and word. Ensure all safety measures are being followed and provided guidance to management staff on how to solve employee and safety issues.



Contact this candidate