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Customer Service Medical Assistant

Irving, Texas, United States
October 02, 2016

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Corey D. Jones, NRCMA

**** ***** **** ** ****** TX 75231

Phone 214-***-**** • E-mail


I am a graduate of the Medical Assisting program at Concorde Career College, Dallas Campus. I have excellent customer service skills as well as medical training and knowledge in the following:

EKG Documentation Phlebotomy Medical Terminology

Injections Urine microscopic slide Hemoglobin/Cholesterol Vital signs

Glucose Bandaging Administering Cryotherapy

Micro hematocrit Cast (application/removal) Mono/ Strep Screen Blood typing

Grams Stain Administering Thermotherapy Urinalysis MEd iSOFT

Patient Education Spirometry / Peak Flow Administer O2 Administration Wound Care

Suture removal Visual Acuity Eye / Ear irrigation Serum HCg

Urinalysis ESR Pap Tray Hemocult

Neurological tray Microsoft Word Microsoft Excel Microsoft PowerPoint


Old Navy-Dallas,Texas

Loss Prevention-5/2014 - 6/2015

● Check for Hold Bin and Damage compliance.

● Inspect cash wrap area for merchandise, receipts (surveys), and trash.

● Check for proper functioning ALARMS at cash wrap (each register) and doors towers.

● Ensure that the following are secure; EAS Detachers/Handheld Detacher/Drop Safe/Petty Safe

● Check floor for trash, hangers (all types), safety pucks, merchandise, sensors, tags, signage and anything else that does not belong. (bring any lost and found items to the LOD)

● Inspect front end for excessive “go-backs”, over flowing trash bins, and overall cleanliness. Inspect floor and around all registers, inside drawers and cabinets, and between registers for any old receipts, CES surveys, or used gift cards.

● Check LOD worksheet to ensure that S.O.S audits are being completed. PnP requires 2 per day – we want to encourage 1 per LOD shift, typically 3 per day.

● Observe and ensure that Sellebrities are following Old Navy Cash Register PnP (using drop safe, asking for ID on CC purchases)

● Ensure that Sellebrities personal belongings are properly stored.

●Other Responsibilities (based on available time)

● Inspect BOL and 700-Service Log for discrepancies and/or non-compliance. This inspection is mandatory on shipment days. LPSRs are responsible for knowing when their stores receive shipment.

● Inspect the Over Short Chart for discrepancies and/or non-compliance per Old Navy PnP. Any discrepancies +/- $5.00 should be reported

● Check for Defeated Tag/Sensors (bench, carpet, behind doors etc.)

● Check-in with Fitting Room attendant to ensure fitting rooms have coverage and also to provide support if needed. (Report Coverage)

● Make sure fitting rooms are free of merchandise and hangers and any other items that do not belong.

● Ensure that customer service along with the proper Old Navy PnP is being carried out. (10 Steps, greeting and taking merchandise from customer, 10 item limit, following up with customer)

● Ensure that processing room is neat and organized and that merchandise is not being stored in fitting rooms.

Work Site Health- Dallas, Texas

Medical Assistant/PRN – 8/2011 – 8/2013

•All vital signs for patients

•Assist with registration process of participants

Assist with the proper set up and break down of screening event and registration

Lifeline Screening- Dallas, Texas

Medical Technician – 5/2011 -7/2011

•Perform Ankle Brachial Index screening, Osteoporosis screening, registration duties/daily paperwork responsibilities

•Perform ABI, Osteoporosis Risk Assessment and blood test screenings in accordance with the company’s protocols and in a proficient and timely manner.

•Assist with the proper set up and break down of screening event and registration area.

•Assist with the registration process of participants, including up-selling new products and services.

Pain Relief Rehab Lewisville, Texas

Medical Assistant Extern- 1/2011 - 3/2011

●Completed 240 hours of externship

•Assisted patients with physical therapy

•Roomed patients and vital signs

•Answered phones and scheduled appointments


Concorde College Dallas, Texas 6/2010 - 3/2011

Medical Assisting- Graduate

Richland Community College Dallas, Texas 2005 - 2006

Architecture/ Computer Engineering- Dean’s List of 2006


●CPR Certified- BLS- American Heart Association

●NRCMA- Passed with 98%

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