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Administrative Assistant Customer Service

Buford, Georgia, United States
October 02, 2016

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Joyce A. Brown

*** ******** ****

Winder, Georgia 30680


OBJECTIVE To obtain a position as an administrative assistant/office supervisor where my my skills in word processing, micro-computer operations, financial planning,

and accounting expertise can contribute to increased office efficiency and company growth.


City Clerk – City of Auburn – Sept 2012 to Present

Serves as the City Administrator’s chief executive and maintains all official documents of the City including records, minutes, contracts, easements, deeds and plots. As the City Clerk I provide administrative, technical, and public relations support to the Mayor and Council. I assist the City Administrator in the preparation of ordinances, resolutions, annual budget reports, department purchases and any other research that is requested.

Properly maintains all official City documents including, but not limited to, records, minutes, contracts, easements and lawsuits.

Provides and maintains strict confidential support to the City Administrator, Mayor and City Council.

Receives and resolves extraordinary complaints from citizens ( including unusual and/or problematic issues) and/or directs the citizen to the appropriate department

Works with the City Administrator to implement methods of improving customer services within City Hall.

Responsible for providing information to the citizens of Auburn in an accurate and timely manner, and representing the City in all levels of government as well as in other civic functions..

Senior Customer Service Representative July 2007 – September 2012

City of Auburn, Auburn, Georgia

-Answer phones, filing, mail, and service all walk-in customers

-Enter and post the following:

Post water payments (using Springbrook software)

Post tax payments (using Capitol software)

Post storm water payments (using Capitol software)

Enter service requests for water leak adjustments

Enter service requests to connect and disconnect water service

Responsible for the following:

Accurate cash box

Setting up new customer accounts for water service

Applying penalties after the 15th of every month

Post billing procedures each month

Processing all utility cutoff customers and running reports

Running daily deposit reports

Loading handhelds for the meter reading

Re-setting Scanners for the meter reading

Filling out daily revenue receipt/deposit recap sheet

Responsible for daily deposit

Office Manager/Controller - March 1998-December 2006

Gonterman Unlimited, Inc., Winder, Georgia (Construction Business)

-Answer phones, filing, mail, and order supplies

-Typing (using Micro Soft Office and Micro Soft Excel)

-Make daily deposits and weekly payroll deposits

-Accounts payable, accounts receivable, and payroll

-Monthly bank reconciliations for three (3) separate accounts

-Call in to have electric set up at locations

-Call in to have temporary power poles installed

-Pull septic tank permits, water meters, and building permits


Carl Vincent Institute of Government- UGA– Clerk Certification – 2016

Athens Technical College, Athens, Georgia 2004-2007

-Practical Nursing

Software I.Q., Atlanta, Georgia 1989 - Lotus 123- Word Perfect 5.0

Control Data Institute, Atlanta, Georgia 1985 -Office Technology

Athens Vo-Tech School, Athens, Georgia 1982

-Certified Nursing Assistant


Working knowledge and experience with:

-Word Perfect -Wang Word Processor -Micro Soft Excel

-Word Star -Quicken 4 with Windows -E Plus Accounting

-IBM Display Writer -Peachtree III Accounting -Power Point

-Peachtree Accounting -Lotus 123 -Access

-Quick Books Pro with -PUBS -QS1

Windows -Capitol -Springbrook


Available Upon Request.

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