Administrative Assistant Customer Service
Resume:
Joyce A. Brown
Winder, Georgia 30680
OBJECTIVE To obtain a position as an administrative assistant/office supervisor where my my skills in word processing, micro-computer operations, financial planning,
and accounting expertise can contribute to increased office efficiency and company growth.
WORK HISTORY
City Clerk – City of Auburn – Sept 2012 to Present
Serves as the City Administrator’s chief executive and maintains all official documents of the City including records, minutes, contracts, easements, deeds and plots. As the City Clerk I provide administrative, technical, and public relations support to the Mayor and Council. I assist the City Administrator in the preparation of ordinances, resolutions, annual budget reports, department purchases and any other research that is requested.
Properly maintains all official City documents including, but not limited to, records, minutes, contracts, easements and lawsuits.
Provides and maintains strict confidential support to the City Administrator, Mayor and City Council.
Receives and resolves extraordinary complaints from citizens ( including unusual and/or problematic issues) and/or directs the citizen to the appropriate department
Works with the City Administrator to implement methods of improving customer services within City Hall.
Responsible for providing information to the citizens of Auburn in an accurate and timely manner, and representing the City in all levels of government as well as in other civic functions..
Senior Customer Service Representative July 2007 – September 2012
City of Auburn, Auburn, Georgia
-Answer phones, filing, mail, and service all walk-in customers
-Enter and post the following:
Post water payments (using Springbrook software)
Post tax payments (using Capitol software)
Post storm water payments (using Capitol software)
Enter service requests for water leak adjustments
Enter service requests to connect and disconnect water service
Responsible for the following:
Accurate cash box
Setting up new customer accounts for water service
Applying penalties after the 15th of every month
Post billing procedures each month
Processing all utility cutoff customers and running reports
Running daily deposit reports
Loading handhelds for the meter reading
Re-setting Scanners for the meter reading
Filling out daily revenue receipt/deposit recap sheet
Responsible for daily deposit
Office Manager/Controller - March 1998-December 2006
Gonterman Unlimited, Inc., Winder, Georgia (Construction Business)
-Answer phones, filing, mail, and order supplies
-Typing (using Micro Soft Office and Micro Soft Excel)
-Make daily deposits and weekly payroll deposits
-Accounts payable, accounts receivable, and payroll
-Monthly bank reconciliations for three (3) separate accounts
-Call in to have electric set up at locations
-Call in to have temporary power poles installed
-Pull septic tank permits, water meters, and building permits
EDUCATION
Carl Vincent Institute of Government- UGA– Clerk Certification – 2016
Athens Technical College, Athens, Georgia 2004-2007
-Practical Nursing
Software I.Q., Atlanta, Georgia 1989 - Lotus 123- Word Perfect 5.0
Control Data Institute, Atlanta, Georgia 1985 -Office Technology
Athens Vo-Tech School, Athens, Georgia 1982
-Certified Nursing Assistant
COMPUTER SKILLS
Working knowledge and experience with:
-Word Perfect -Wang Word Processor -Micro Soft Excel
-Word Star -Quicken 4 with Windows -E Plus Accounting
-IBM Display Writer -Peachtree III Accounting -Power Point
-Peachtree Accounting -Lotus 123 -Access
-Quick Books Pro with -PUBS -QS1
Windows -Capitol -Springbrook
REFERENCES
Available Upon Request.
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