Service Manager
Resume:
Curriculum Vitae
Personal information
Name
Vasiljević Dragan
Address
Varaždinska 14 a Sarajevo 71000 BiH
Telephone
Fax
acwvfs@r.postjobfree.com
Nationality at birth
Bosnia and Herzegovina
Present nationality
Bosnia and Herzegovina
Date of birth [ Day, month, year ]
17.09.1974.
Place of birth
Sarajevo
Sex
Male
Marital status
Single
Work experience
• Dates (from – to)
1.6. 2015. to present
• Name and address of employer
Courtyard by Marriott Sarajevo
• Type of business or sector
Hospitality industry
• Occupation or position held
F&B Supervisor
Main activities and responsibilities
My work was supposed to be to assist F&B Manager in terms of overseeing and monitoring the personnel, both service staff and kitchen personnel, training the waiters and service providing staff concerning the implementation of standards stipulated by the Marriott.
Due to absence of the F&B Manager and second F&B Supervisor,I have conducted works related to both above positions such as drafting wine cards/lists, drink lists, organization of supply and procurement, closely co-operating with Sales department,recruitment of personel, compile both daily and weekly rosters/schedules for waiters and bartenders and training them to reach skills necessary for certain post.
• Dates (from – to)
25.8.2008 to 30.5.2015.
• Name and address of employer
Restaurant “4 Sobe gospodje Safije” Sarajevo
• Type of business or sector
Hospitality industry
• Occupation or position held
Restaurant Supervisor
Main activities and responsibilities
My daily work comprised communication with guests and answering their damands in terms of making them feel comfortable and served in the most appropriate way, as well as candid and kind correspondence with guests and patrons of the above establishment, arranging events, business-like meetings, wedding celebrations, correspondence with the certian companies, and organisations refering meetings of high officials and sending out invitations. The said duty demands punctuality at all levels and diligent and dedicated approach and extensive knowlegde of the English language.
It was down to me to seek for supplier and organise the procurement of necessary supplies for the restaurant. I performed adminitrative work and paying off the suppliers through the invoices, sorted out the revenue agency obligatory payments, kept financial records of the expenses and procurements, took care of daily profit, and was entrusted responsible job of data enrty.
Besides, I took care of personnel, organised their daily roster and mothly work schedule, constantly monitored their work and make sure everything was running smoothly without any shortcomings. I was able to organise my own workload and therefore entrusted with recruitment of personnel, both waiters and cooks, their training and making them aware of all necessary obligations they were to abide by whilst working in the prominent establishments and dealing with guests. I also trained them to get familiar with food service, beverages and service related manners, as well as how to react in the event of unpleasant situations requiring professional approach. I coordinated closely with both kitchen personnel and bartenders. The possion requeirs great knowledge about food service and wine list and compatibility with certain alcoholic beverages with main course. I conducted controll of served meals and wines in order to meet the requrements and compatibility with certain cousine.
• Dates (from – to)
may 2005-september 2007
• Name and address of employer
Fish restaurant “Vino Santo”, Montenegro, Dragan Peričić
• Type of business or sector
Hospitality Industry and Catering
• Occupation or position held
Head waiter
• Main activities and responsibilities
Host, food serving, logistics
• Dates (from – to)
September 1999.-march 2005
• Name and address of employer
Restaurant “Stari Grad and “Sport Café” Novi Sad, Serbia Ristivoj Lučić, Jevrejska 35
• Type of business or sector
Hospitality Industry and Catering
• Occupation or position held
Head waiter
• Main activities and responsibilities
Food service, Chief of staff, Logistics organization
• Dates (from – to)
march 1996-august 1999.
• Name and address of employer
Pizzeria “Stari Grad”, Novi Sad, Serbia, Ristivoj Lučić
• Type of business or sector
Hospitality Industry and Catering
• Occupation or position held
Waiter
• Main activities and responsibilities
Food and drinks serving
• Dates (from – to)
july 1993-january 1996.
• Name and address of employer
Cafe “Sole Mio” Bijela, Montenegro
• Type of business or sector
Hospitality Industry and Catering
• Occupation or position held
Waiter
• Main activities and responsibilities
Drinks serving
Education and training
• Dates (from – to)
2007-2008
• Name and type of organization providing education and training
School of Foreign Languages and informatics Poliglot“, Sarajevo
• Principal subjects/occupational
skills covered
(Word, Excel, Access), English Higher Advanced
• Dates (from – to)
1989-1992
• Name and type of organization providing education and training
High School of Electrical Engineering, Sarajevo
• Title of qualification awarded
Communications electrician
• Level in national classification
(if appropriate)
High school
• Dates (from – to)
1980-1988
• Name and type of organization providing education and training
Primary School Ivan Goran Kovačić“ Sarajevo
Personal skills
and competences
Mother tongue
Serbian/Croatian/Bosnian
Other languages
[ Specify language ]
English
• Reading skills
Excellent
• Writing skills
Excellent
• Verbal skills
Excellent
Social skills
and competences
Able to communicate with people at all levels regardless their national and ethnic background. Able to deal with difficult and demanding tasks being given by the supervisors. I have got a proven track record of working in different environment and I am ready to take responsibility being given to me and carry out my work to the best of my ability. People, especially the guests and patrons of the said establishment that I come in contact with, find me to be polite, diligent, dedicated, hard-working, pleasant, good-natured, and calm.
Organizational skills
and competences,
TECHICAL SKILS
Able to organize my own workload and all required duties in a best possible way.
Able to communicate in English language as the position I held required excellent knowledge of the language so that I was able to communicate and make necessary arrangements for the customers, foreigners in particular.
I am computer literate.
Driving licence(s)
B
Additional information
I am very open person and ready to accept any challenging position regardless my prior work experience. I am of the opinion that my readiness to work and ability to organize myself in the best possible way concerning any duty that I may be responsible for and entrusted with, no matter what kind of job performance it is about, would be a great asset to any organization or company.
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