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Customer Service Manager

Location:
Abu Dhabi, United Arab Emirates
Posted:
October 02, 2016

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Katrina D. Lim

Plot No-***, Sector ** East Muroor

Abu Dhabi UAE

+971503500528

acwvdm@r.postjobfree.com

OBJECTIVE:

To enhance my previous knowledge and find myself in a job that offers challenges and opportunities while working in my area of expertise at the same time to establish an enjoyable career for myself.

WORK EXPERIENCE:

Guest Relations Agent/GSA

Crowne Plaza Abu Dhabi Yas Island

Oct. 10,2014 - present

Customer Service Specialist

Convergys Corporation

Glorieta 5, Ayala Ave. Makati City

May: 18,2013 – Sept. 19,2014

Service Crew

McDonalds SM City Clark

Feb.: 02,2011 – Oct.: 14,2012

Census Enumerator

NSO San Fernando Pampanga

EDUCATIONAL BACKGROUND:

Tertiary: Mabalacat City College

Bachelor of Science in Hotel and Restaurant Management

Dolores, Mabalacat, Pampanga

2009 – 2013

Secondary: Mauaque Resettlement High School

Mauaque Mabalacat Pampanga

2005-2009

Primary: San Vicente San Francisco Elementary School

San Francisco Macabebe Pampanga

1999-2005

SEMINARS/ TRAININGS ATTENDED:

Hotel and Restaurant Training (OJT)

Fernandina 88 Suites

Feb.: 14, 2013

National Certificate II in Commercial Cooking

Oct.:31,2012

Business Plan Writing

Feb.: 04, 2012

National Certificate II in Food and Beverage Services

Oct. 24, 2011

Power Dressing and Good Grooming in Hospitality Industry

March: 07, 2011

Business and Effective Marketing Strategy

March: 02, 2011

Dining Etiquette Seminar

Feb.: 12, 2011

Recent Achievements:

oCP YAS TOP UPSELLER December 2015

oCP YAS Front Office Idol August 2015

oCP YAS All Star Colleague September 2015

oCP YAS Guest Relations Agent of the year 2015

oCP YAS Guest Experience Champion February 2016

SUMMARY OF QUALITIES:

Promotes and maintains team moral

Has profound knowledge in handling customers.

Fluent English verbal and written comprehension

Microsoft office literate.

Ability to work under pressure.

Time Management.

Excellent personal presentation, style and image.

PERSONAL INFORMATION:

Birthday: May : 13, 1993

Age:23

Civil Status: Single

Height: 5’5

Birthplace: Caloocan City

Religion: Iglesia Ni Cristo

Citizenship: Filipino

CHARACTER REFERENCES:

Opalyn Cortez Ms.Gaizlle Marte

Restaurant Manager McDonalds SM Clark Team Leader/Supervisor Convergys Corp.

+639178990025 +6391757515839

Ms. Irene Renquinjo

Crowne Plaza Yas Island Duty Manager

+971566186958

Katrina D. Lim



Contact this candidate