Katrina D. Lim
Plot No-***, Sector ** East Muroor
Abu Dhabi UAE
acwvdm@r.postjobfree.com
OBJECTIVE:
To enhance my previous knowledge and find myself in a job that offers challenges and opportunities while working in my area of expertise at the same time to establish an enjoyable career for myself.
WORK EXPERIENCE:
Guest Relations Agent/GSA
Crowne Plaza Abu Dhabi Yas Island
Oct. 10,2014 - present
Customer Service Specialist
Convergys Corporation
Glorieta 5, Ayala Ave. Makati City
May: 18,2013 – Sept. 19,2014
Service Crew
McDonalds SM City Clark
Feb.: 02,2011 – Oct.: 14,2012
Census Enumerator
NSO San Fernando Pampanga
EDUCATIONAL BACKGROUND:
Tertiary: Mabalacat City College
Bachelor of Science in Hotel and Restaurant Management
Dolores, Mabalacat, Pampanga
2009 – 2013
Secondary: Mauaque Resettlement High School
Mauaque Mabalacat Pampanga
2005-2009
Primary: San Vicente San Francisco Elementary School
San Francisco Macabebe Pampanga
1999-2005
SEMINARS/ TRAININGS ATTENDED:
Hotel and Restaurant Training (OJT)
Fernandina 88 Suites
Feb.: 14, 2013
National Certificate II in Commercial Cooking
Oct.:31,2012
Business Plan Writing
Feb.: 04, 2012
National Certificate II in Food and Beverage Services
Oct. 24, 2011
Power Dressing and Good Grooming in Hospitality Industry
March: 07, 2011
Business and Effective Marketing Strategy
March: 02, 2011
Dining Etiquette Seminar
Feb.: 12, 2011
Recent Achievements:
oCP YAS TOP UPSELLER December 2015
oCP YAS Front Office Idol August 2015
oCP YAS All Star Colleague September 2015
oCP YAS Guest Relations Agent of the year 2015
oCP YAS Guest Experience Champion February 2016
SUMMARY OF QUALITIES:
Promotes and maintains team moral
Has profound knowledge in handling customers.
Fluent English verbal and written comprehension
Microsoft office literate.
Ability to work under pressure.
Time Management.
Excellent personal presentation, style and image.
PERSONAL INFORMATION:
Birthday: May : 13, 1993
Age:23
Civil Status: Single
Height: 5’5
Birthplace: Caloocan City
Religion: Iglesia Ni Cristo
Citizenship: Filipino
CHARACTER REFERENCES:
Opalyn Cortez Ms.Gaizlle Marte
Restaurant Manager McDonalds SM Clark Team Leader/Supervisor Convergys Corp.
Ms. Irene Renquinjo
Crowne Plaza Yas Island Duty Manager
Katrina D. Lim