** ****** ****** ******** *. Watts 503-***-****

Winchester, KY 40391 acwvci@r.postjobfree.com

Employment

Customer Service Pearl Interactive Network August 2015 - May 2016

Representative

Customer Service Representative providing support for consumer questions and issues

related to Health Insurance under the Affordable Care Act (ACA) via the Marketplace

and HealthCare.gov.

Provide customer support and assistance in completing an application, as well as

comparing and enrolling in a Health Insurance Plan.

Customer Support Specialist The Pulse Network, Inc. / YEN May 2013 - Jun 2015

(Work@Home)

Worked full time as a remote CSR supporting customers of Instant Customer and Traffic

Geyser Internet Marketing Tools & various Training Programs.

Provided customer support for subscriptions, billings, cancellations, logins,

training, tool content, basic technical support, & miscellaneous issues. Responsible

for HD ticket triage. Monitored and participated in Sales, Training, and Informative

livecasts/webcasts.

Utilized the following web-based tools: ZenDesk, Salesforce, Ultracart,

MonsterFollowUp, Kajabi, GoogleDrive, GoogleDocs, OneDrive, MS Office, SharePoint,

Chatroll, Jira, FullSlate. RingCentral, Skype/Lync.

Technical Support Eleven Wireless, Inc. Oct 2007 - Aug 2012

Specialist (Work@Home)

Installed, imaged, configured, troubleshooted, tested, and monitored iMac and PC

desktop computers, MacBooks, Lexmark and Xerox laser printers and multi-function

devices, and proprietary software (ElevenOS).

Provided Tiers 1/2/3 Support & client training.

Utilized various software for remote monitoring and troubleshooting: SolarWinds,

LogMeIn, ARD, NetSuite.

Help Desk/Technical Support Various Apr 1999 - Oct 2007

Imaged, configured, upgraded, and installed PCs and printers.

Provided Tier 1 and Tier 2 support to end-users for various computer and printer

software and hardware issues, as well as Internet issues.

End-user software training.

Insurance/Clerical/Administ Various Jun 1973 - Mar 1999

rative

Assistant

Insurance Account Coordinator, Commercial Lines Dept Manager and Producer/Agent -

serviced and produced personal and commercial insurance accounts.

Administrative Assistant - Performed general clerical and administrative assistant

type duties including answering phones, sending faxes, processing paperwork, data

entry, paying bills, marketing, assisting clients, processing mail, arranging

seminars, meetings, and conferences, made travel arrangements, and assisted various

types of personnel.

Education

Salem, OR

Chemeketa Community College

Sept 2001 - Jun 2003

Associates Degree, Applied Science, Network Technology GPA-3.61

Experience

Strong background in insurance, customer service, and office procedures and skills,

including documentation, workflow, and filing. Skilled in set up and coordination of

meetings and conferences, as well as making business travel arrangements.

Experienced in operation of various types of office equipment. Type approximately 60

wpm.

Good general knowledge of PC and Mac hardware and software, servers, networks, and

the Internet, including setup, configuration, installation, repair, upgrading, and

troubleshooting. Experienced in various software including, but not limited to

Microsoft Office (Word, Excel, Access & Outlook), PowerPoint, FrontPage,

Quicken/TurboTax, various browsers, call center/call recording. Experienced with

training others in hardware, software, and Internet use.

Retail experience in resets, shelves, inventory, demonstrations, mystery shopping,

and auditing.

Retail management experience with interviewing, hiring, managing, assignment,

organizing, and training of part-time independent contractor merchandisers,

demonstrators, and support technicians.

Product and business opportunity demonstration experience for varying numbers of

potential customers, including sales experience both in person and by phone, as well

as public speaking experience in front of audiences of 200+ people.

Self-starter, detail-oriented, quick learner, dependable, and a team player, but also

work well independently. Proven analytical and problem solving skills. Strong

written and verbal skills.

Ability to handle stress in a fast-paced environment requiring accurate work and

frequent deadlines, exercise sound independent judgment, and maintain

confidentiality.

Additional Experience, Volunteering, and Awards

Board Member - City of Woodburn Recreation & Parks Department (1998 - 2002).

Committees for Gang Task Force, Community Center Bond Issue, 4th of July Celebration,

Skate Park, and Teen Center for the City of Woodburn (1994 - 2003).

Non-profit organization experience with daily operation of clubhouse and coffee shop,

accounting, payroll, fundraising, obtaining and motivating volunteer participation,

and organizing dances, dinners, and celebrations for up to 400 people (1985 - 1991).

Charity participation in various fundraisers and community volunteer efforts for

March of Dimes, Easter Seals, Make A Difference Day, American Heart Association, and

Race for the Cure, to name a few (ongoing).

Clark County Community Services / CC's Closet (Thrift Store) - Performed regular

merchandising and retail type work, such as sorting donations, hanging up clothes,

creating and setting up merchandise displays, assisting customers, checking out

customers on a cash register, cleaning, etc.

Clark County Homeless Coalition - Provided support for the Executive Director by

performing various office and clerical support duties, such as writing donation thank

you letters, making copies, cleaning, sorting and arranging donations, running

errands, and any other work that needed to be done.

Hospice East - Provided support for patients deemed "terminally ill" and their

families.

Contact this candidate