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Administrative Assistant Customer Service

Location:
Canada
Posted:
October 02, 2016

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ALIA SAEED

**** ********* ***** 647-***-****

Mississauga, ON L5N 6W9

acwvah@r.postjobfree.com

OBJECTIVE

Seeking a position as a customer service representative/administrative assistant

HIGHLIGHTS OF QUALIFICATIONS

Public relations, customer support person and administrative assistant for over 10 years.

Successful completion of various professional development courses.

Recipient of Long Duration Service Award and certificate of The Foundation Course by Beacon house School System, Academic Roll of Honor by Punjab University.

Areas of Expertise are efficient customer dealing, multi lingual communication, and strategic planning to achieve targets

Strong skills in resolving customer’s concerns to retain satisfaction and reserving competitive advantages for the organization

Proficiency in three languages i,e English, Urdu and Punjabi

IELTS with 7.5 bands

Working knowledge of Microsoft Word, Power point, Excel, Internet and various customized applications.

SKILLS AND EXPERIENCE

As a Customer Service Representative

Exhibited a quick and meticulous response to customers’ orders and requirements

Established good rapport with customers by assessing individual needs and providing full

attention to obtain their satisfaction

Collaborated with coworkers to resolve issues and maintain a client friendly environment

Instrumental in developing tasks and client oriented techniques leading to better outcomes

Enhanced customer services through data collection and surveys

Exhibited immaculate cash handling by operating and administering electronic cash register

As an administrative assistant

Assisted in administrative duties, office routine and cash handling

Reduced operational expenditure and inventories by making effective and multipurpose utilization of available resources

Coordinated duties and managed/organized events for company’s promotion

Processed and generated required results by immaculate and organized data entries

Prioritized targets and scheduled assignments and tasks to be done accordingly for better execution

EMPLOYMENT HISTORY

Customer Support Person, Cashier May 2014

Winners, Mississauga, Canada to date

Customer Support Person March 2014

Tim Hortons, Mississauga, Ontario, Canada

Customer Support Person, Coordinator, Supervisor, 2012-2013

Lahore College of Arts and Sciences, Lahore, Pakistan

Front office person, Administrative assistant, Teacher 1998-2012

Beacon house School System, Lahore, Pak

EDUCATION

B.Sc Hons. Physiotherapy 2010

King Edwards Medical University,Lahore Pakistan

M.A English 1994

Punjab University, Lahore Pakistan

PROFESSIONAL DEVELOPMENT COURSES

Professionalism at your workplace Lahore College of Science and Arts, Pakistan 2012-13

Bloom’s Taxonomy

Strategy planning and implementation

Research and methodology perspectives Beaconhouse School System, Pakistan 1998-2012

Effective customer dealing

Hands on, Minds on

Time management

IELTS with 7.5 bands Cambridge University, England 2011

Biostatistics and research methodology King Edwards Medical University, Pakistan 2009

SPELT conference British Council, Pakistan

INTERESTS (optional)

Socializing, Voluntary work, Cooking, Spending time with family

REFERENCES AVAILABLE UPON REQUEST



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