AMY POE

843-***-**** acwvac@r.postjobfree.com

IT Professional / Project Manager / Consultant

Highly experienced and top performing IT professional with recognition both academically and professionally for my aptitude and abilities. A seasoned consultant with a record of rapid advancement in the field in several organization.

An expert in delivering seamless products tailored to meet each customer’s benefits model and rules.

CORE COMPETENCIES

Information Technology Project Management Customer Relationships Strategic Decision Making Team Management Field Engineering Cost Reduction Resource Management Leadership Training & Teaching Service Delivery Vendor Relationships Communication Staff Recruitment and Training Opportunity Identification Subcontractor Management Cost Estimations Troubleshooting Problem Solving Process Development & Improvement Strategic Planning Applications Development Consulting

EXPERIENCES AND ACHIEVEMENTS

INSTITUTE OF MUSEUM AND LIBRARY SERVICE Apr. 2016 – June 2016

Helpdesk Analyst and Consultant (IT)

Contractor serving as a Helpdesk Analyst and Consultant researching and completing small project management. Minimum security clearance. Research Helpdesk and Asset Management applications Support Microsoft Surface Pro and ThinkPad devices

CHARLESTON COUNTY SCHOOL DISTRICT Aug. 2007 – Dec. 2015

Field Engineer/Information Technology (IT)

Manage the installation, maintenance, diagnosis and repair of IT-related equipment within the busiest territories of the school district. Devices include mobile devices, computers, printers, network connectivity, PA/sound enhancement system, and SMARTBoards configurations. Deployed Apple devices configuring with Jamf management system. Project Manage a variety of projects annually, including determining scope and contractors, system training, and ensuring site completion and preparedness.

Advanced to Field Consultant as team lead

Participated in transition from GroupWise email client to Google Gmail for both the system and users.

Managed team in handling migration from Novell and ZENworks to MS Active Directory.

Served on the IT Department Activity Committee.

During the Winter Sessions from 2008 to 2010, taught course on computer repair through Charleston County Community Education (Mt. Pleasant, SC).

NCR CORPORATION July 2006 - July 2007

Field Engineer (IT)

Identified and resolved IT issues for retail and banking firms in the surrounding area. Troubleshooting activities including routers within bank branches, TM network and hardware issues, and retail systems.

Successfully delivered services within the requirements of ETA contracts.

Managed all aspects of troubleshooting and repair, including ordering and shipping of parts.

ARCADIA PUBLISHING April 2002 - June 2006

Network Specialist

Maintained the integrity and security of the publishing firm’s network and all connected systems. Utilized knowledge of network connectivity, protocols, network security devices, and network types, including wireless, fiber optic or Cat5 and common operating systems. Managed and updated the Microsoft Server 2003 and Active Directory system, as needed. Performed maintenance and recommended needed upgrades. Identified and resolved issues with: Exchange server and Outlook, Lotus Domino Server and Lotus Notes Client, Inotes web mail access, AS400 server, Business Intelligence, and configured various PCs (98, ME, XP) and Macs (OS 9, OS X), end-user support, Windows client administration and maintenance, managed server permissions and setting, antivirus, antispyware and spam prevention, and security methods.

Successfully resolved issues with PC and Mac computers and worked with users in local office and 3 remote offices.

Performed complete cost analysis for various technology purchases.

BERKELEY COUNTY SCHOOL DISTRICT Sept. 2000 - June 2002

Middle School Teacher

Taught Learning Disabled and Self-Contained students, and 6th grade Social Studies.

CHARLOTTE-MECKLENBURG SCHOOLS Aug. 1999 - June 2000

Language Arts & Social Studies Teacher

CHARLOTTE-MECKLENBURG SCHOOLS Aug. 1995 - June 1999

Technology Facilitator

Led the installation of network hardware and software, and trained staff and students on its use. Maintained, diagnosed and repaired hardware and software. Taught Multimedia class and after-school club.

JOSTENS LEARNING CORPORATION April 1992 - July 1995

Education Software Consultant

Consulted with school principals and staff to develop and revise short-range and long-range plans for a school district in Maryland.

Transferred to North Carolina, tasked with integrating networked software with current curriculum; successfully completed integration, including determining costs and benefits of each component.

EDUCATION

Microsoft Certified Solutions Associate (MCSA), PST Training Center, North Charleston, SC, 2015

Master of Science, Information Technology (Project Management), Strayer University, 2015

Master of Science, Information Systems for Education, University of North Carolina at Charlotte

Bachelor of Education (B.Ed.), Education (Fine Arts Education minor), College of Charleston

Associate of Art, Computer Programming, Trident Technical College

A+ Certification

Microsoft Certified Professional (MCP)

ACCOMPLISHMENTS

Golden Key International Honour Society, 2016

District of Columbia Gamma Chapter of Alpha Chi National College Honor Society, received invitation, May, 2016

Project Management Institute (PMI), member, 2016

Charleston Women in Tech, member since 2015

League of Women Voters, board member

Alpha Delta Pi sorority, member and Chaplain

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