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Customer Service Manager

Sandston, Virginia, United States
October 03, 2016

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Caron Swanson

**** ******* ****

Sandston, VA ***50

Provide an above average capacity to multitask yet still achieve high quality results at each task.

Solid experience within the field of customer service and administrative duties. Commended for outstanding interpersonal and professional communication with clients and coworkers.


April 2015 - Present

Penn Foster - Degree Seeking (Medical Billing and Coding)

Work Experience

Brown Greer Richmond, VA

Legal claims Processor August 2011 to June 2013

Processed legal claims for victims of the Gulf Coast Oil Spill

Responded to customers and input their information into the system

Decision maker on whether individuals were able to receive payout from the Gulf Coast oil spill

Corresponded with business owners and consumers

Prepared notes on how the Gulf Coast impacted the lives of people in that area

John’s Towing

Office Manager December 2006 to July 2010

Answered the phone and provided or gave information to person calling

Responsible for billing to companies or individuals that did not pay for services

Dispatched towing to locations

Data entry, input information regarding towed vehicles

Filing and organizing paper documents

Completed all functions involving accounts payable and accounts receivable

Acted as human resources department, assessed new hires for eligibility and verified references

Conducted all payroll functions, calculated payroll based on mileage

Handled all shipping and receiving

The Richmond Group- Front Desk Manager, December 2006- July 2010

Greet clients and help them fill out paper work

Schedule appointments and interviews for recruiters

Check out clients upon completion of interview

Mailing and filing documents

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