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Customer Service Administrative Assistant

Fort Pierce, Florida, United States
October 03, 2016

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Nancy Terilus-McGee

*** *. **** ******

Fort Pierce, Florida 34950


An experienced and personable Administrative Assistant with a successful 13 year track record of working closely with clients and handling sensitive and confidential information.

•Strong computer skills - MS Office (Word, Excel, PowerPoint, Outlook, Publisher)

•Excellent verbal skills

•Bi-lingual – English, Creole

•Multiple-Phone Lines handling

•Talent for writing Reports and making Powerpoint presentations

Core Skills:

•Project Management

•Marketing/ Social Media

•Customer Service

•MS Office – Word, Excel, PowerPoint, Outlook, Publisher

•Insurance Pre-Cert.





Occupational Licenses & Certificates:

Certification Title

Issuing Organization

Completion Date

Expiration Date


Florida Office of Insurance



Employment History:

Insurance Agent

Primerica Financial Services

1466 SE Hoffman Dr, Port St Lucie, FL

•Provide Front Desk support.

•Manage phone lines.

•Provide exceptional customer service

•Utilize MS office suite

•Sign up clients for services and personal finance classes

•Sell insurance policies, recruit and train other agents


Volunteer Interpreter

608 S.13th St, Fort Pierce, FL

•Provided Creole speaking clients with assistance at medical, legal and social service appointments

•Provided Health Insurance Pre-certification

•Phone triage

•Worked well with office staff

•Transitioned from paper to EMR in preparation for ACA

Office Manager

T&N Loan Solutions

1111 Delaware Ave, Fort Pierce, FL

•Managed average of 80 files as a liaison between banks and clients

•Processed workouts that matched programs with qualified clients

•Provided translation/interpretation for Creole speaking clients

•Utilized MS suite

Loan Assistant

G&N Financial

2341 SE Prima Vista Blvd, Port St Lucie, FL

•Managed busy phone lines

•Updated client files, acted as liaison between clients and lenders

•Collected personal information and provided data entry

Service Specialist

Pga Golf Club

1916 Perfect Dr, Port St Lucie, FL

•Greeted Customers

•Set up golf tee times for individuals and groups

•Provided friendly phone service

•Reported to Senior Golf Pro

•Publicized upcoming events

Education and Training:

Issuing Institution



Course of Study

Housatonic Community College

Bridgeport, CT

Associate's Degree

Business Administration

References available on request.

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