Nicholle Roberts
***** ********** ******, **** ***, Oak Lawn, IL 60453
acwv69@r.postjobfree.com
Ph: 708-***-****
Summary
Dedicated and focused receptionist who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Employs excellent leadership skills with meticulous attention to detail. Seeking a role of increased responsibility and authority.
Skills
Microsoft Office proficiency Multi-line phone operator
Excel spreadsheets Results-oriented
Time management Strong interpersonal skills
Experience
Ricoh/National Opinion Research Center Chicago, IL
Receptionist Jun 2015-Present
Operate telephone switchboard to answer, screen, or forward calls,
providing information, taking messages, or scheduling appointments.
Greet persons entering establishment, determine nature and purpose of
visit, and direct or escort them to specific destinations.
Analyze data to determine answers to questions from customers or members
of the public.
Address issues pertaining to facilities management and enter tickets with
building management.
Provide information about establishment, such as location of departments
or offices, employees within the organization, or services provided.
Popcorn Galore, Inc. Chicago, IL
Manager Feb 2005-Apr 2013
Answered customers' questions and addressed problems and complaints in
person and via phone.
Opened and closed the store, which included counting cash drawers and
making bank deposits.
Offered exceptional customer service to differentiate and promote the
company brand.
Balanced the needs of multiple customers simultaneously in a fast-paced
retail environment.
Recruited, hired, developed and retained retail talent for the company.
Processed shipments and maintained organized stock shelves.
Completed weekly schedules according to payroll policies.
Maintained daily record of all transactions.