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Customer Service Microsoft Office

Oak Lawn, Illinois, 60453, United States
October 03, 2016

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Nicholle Roberts

***** ********** ******, **** ***, Oak Lawn, IL 60453

Ph: 708-***-****


Dedicated and focused receptionist who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Employs excellent leadership skills with meticulous attention to detail. Seeking a role of increased responsibility and authority.


Microsoft Office proficiency Multi-line phone operator

Excel spreadsheets Results-oriented

Time management Strong interpersonal skills


Ricoh/National Opinion Research Center Chicago, IL

Receptionist Jun 2015-Present

Operate telephone switchboard to answer, screen, or forward calls,

providing information, taking messages, or scheduling appointments.

Greet persons entering establishment, determine nature and purpose of

visit, and direct or escort them to specific destinations.

Analyze data to determine answers to questions from customers or members

of the public.

Address issues pertaining to facilities management and enter tickets with

building management.

Provide information about establishment, such as location of departments

or offices, employees within the organization, or services provided.

Popcorn Galore, Inc. Chicago, IL

Manager Feb 2005-Apr 2013

Answered customers' questions and addressed problems and complaints in

person and via phone.

Opened and closed the store, which included counting cash drawers and

making bank deposits.

Offered exceptional customer service to differentiate and promote the

company brand.

Balanced the needs of multiple customers simultaneously in a fast-paced

retail environment.

Recruited, hired, developed and retained retail talent for the company.

Processed shipments and maintained organized stock shelves.

Completed weekly schedules according to payroll policies.

Maintained daily record of all transactions.

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