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Customer Service Administrative Assistant

Tallahassee, Florida, United States
October 03, 2016

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**** ****** **** #***, ***********, FL ***** • Cell: 407-***-**** •

Professional Summary

Administrative professional offering excellent communication and computer skills. Meets deadlines and works with

a high level of multicultural awareness and adaptability.


Analytical thinker Behavioral health billing and collections

Accomplished leader Critical thinking

Knowledge of Medicaid statutes and regulations Attention to detail

Independent judgment and decision making Worker's compensation knowledge

Promotes positive behavior Filing and data archiving

Work History

Customer Service Representative, 12/2015 to 06/2016

Aerotek Staffing Services – Tallahassee, FL

Answer telephones, assisted clients with processing applications for the Florida Prepaid Plan.

Processed client's applications for the prepaid college funds and sent out EOB's.

Strategically planned methods to achieve operational goals and targets.

Reviewed customer survey information to prioritize areas of improvement.

Administrative Assistant, 07/2010 to 01/2014

Capital Area Community Action Agency – Tallahassee, FL

Answer telephones, assisted clients with processing applications for housing services.

Processed client's income to make sure they qualified for the government program.

Organized my clients list to make sure services were received upon request, and updated files every 30 days.

Made photocopies of correspondence, documents, and other printed matter.

Prepared and renewed operational reports and schedules to ensure accuracy and efficiency.

Routinely collaborated with department managers to correct problems and improve services.

Assisted in resolving and satisfying client requests and internal operational issues.

Customer Care Assistant, 05/2008 to 11/2009

ACS State Healthcare – Tallahassee, FL

Answer telephones and gave physician information to caller, and transferred calls to appropriate individuals.

Created, maintained, and entered information into the database.

Resolved customer complaints, answered customer's questions regarding policies and procedures.

Provided employees with guidance in handling difficult or complex problems in resolving escalated complaints

or disputes.

Investigated, provided and submitted information to Quality Department about special incidents, events and


Medical Receptionist, 03/2006 to 02/2008

Patient's First - Urgent Care Clinic – Tallahassee, FL

Answered telephones, scheduled appointments for five different physicians in the office.

Checked patient's insurance information to make sure they were active to receive treatment.

Accepted required co-payments and checked patients out of the facility after treatment.

Filed medical records after the physician was completely finished reviewing medical file.

Telephonic Case Manager, 04/2004 to 02/2006

Corvel Corporation – Tallahassee, FL

Answered telephones, scheduled patient's diagnostic appointments, surgeries, and medical consultations.

Operated office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or

other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical


Compiled medical charts, reports, correspondences, using typewriter and personal computer.

Developed a system of staff communication that ensured proper implementation of treatment plans and

comprehensive patient care.

Educated staff on state and federal statutes, rules and regulations governing home care services.


Bachelor of Science: Health Services Administration, Current

University of Central Florida - Orlando, Florida

Associate of Arts: Healthcare, June 2013

Tallahassee Community College - Tallahassee, Florida

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