QUALIFICATION SUMMARY

A **-year Management Professional with highest level of integrity and professionalism. The record of achievement in focus includes enterprise level project & program management, product planning & development, strategic marketing & planning, operations and technical support, and client relationship management. Pertinent qualification includes:

Broad spectrum of experience and solid academic foundation in all major functional areas for IT and

Business management.

20 yrs of leadership and supervisory experience in leading and managing cross functional teams

Proven success in Strategic Planning & achieving strategic goals.

Specialize in managing large scale, complex, multi-year project of solution delivery.

PMO development and management experience at enterprise & division level.

In depth experience in financial services operations and technical and business support operations.

Technical and business project management and tech support experience in financial services, banking,

insurance, consulting, healthcare and airlines.

PMP & CompTIA Project+ Certification; Certified Scrum Master

SKILLS INVENTORY

PMI Standard & Methodology: Waterfall, RUP, RAD, Agile/SCRUM, Modified Agile (10+ yrs), SDLC, Solution Delivery Framework, Project Management Process

TOOLS: MS Project, Visio, MS Office Tools, HP PPM, Mercury, Rational Test Tools, HP Quality Center, InstallShield, Clarity, Rally

Databases: IDMS, MS/Access, Sybase, SQL/Server, Oracle, Informix

Languages/Scheduler/Performance-Defect tracking:

COBOL, Visual Basic, HTML, XML, Java, J2EE, C++

.NET, SQL, Crystal Report, Frontpage, Dreamweaver, VBScripts, Filenet

Rational Clearquest, Source Control, Endeavor, Plainview, Maskview, Hanview

Environment: Windows, VMWare, UNIX, LINUX, AS/400, Solaris, Citrix, Mainframe

Networking: FTP, Telnet, SSL, TCP/IP, Network Security, firewalls, LAN/WAN, Sockets, Routers, Hubs, Network Configuration, LDAP, IVR

Web Servers: IBM WebSphere, Tomcat, IIS, Apache

INDUSTRY APPLICATION:

Financial Services

Treasury & Finance

Retail

Consulting Services

Insurance Services

Banking

Transportation

Human Resources

Healthcare

CAREER HISTORY & RELEVANT ACCOMPLISHMENT

BizTechBridge Consulting, 08/2014 – Present

Program Director

Engaged in pro bono Work for not-for-profit entities and Startups. Engaged and developed client relationship. Consulted and Managed training programs for project management. Advised on launches, organization and management of PMO teams

Pro Bono Work

AlphaOmega/ Artists for America 9/2014 – 2/2015

Program management for a nonprofit organization for e-commerce portal

Requirement gathering and schedule planning

Consolidation of schedules and resource requirement into a single program schedule and requirement

Sprint and release planning

Lead daily Scrum, sprint reviews and retrospectives

Engagement of stakeholders

Cost estimates and resource requirement monitoring

Authored process for RFI, RFP, FRQ process and selection process

COT customization and integration/implementation

BizTechBridge/ TurboTek

PMO team development

PMO organization and launch

Project Management recruitment and training

PM Tools selection and implementation

Project/Program management

Manpower Group, 03/2014 – 06/2014

Consultant/PMO Program Manager

Business Transformation Program. Managed the business transformation of the core competency. The program consisted of 15 workstreams that transformed numerous major business processes, technology, organization, infrastructure, and resources to new way of doing business and increasing revenue. The program also created template for any future expansion and/or transformation. Restored and managed very delicate and sensitive relationship between the cross functional and cross organizational workgroups. Instilled sense of cooperation and focus. Ensured appropriate communication and reporting to stakeholders, executive committees and external parties.

BMO Harris Bank, 03/2013 – 09/2013

Consultant/PMO Project Manager

PMO project fireman. Managed a portfolio of highly complex, highly technical, resource and time constrained projects. Specialized in managing very high priority projects with extreme timeline. Provided organization and leadership. Balance stakeholder demand with cost and time by managing relationship and process. Ensured appropriate communication and reporting. Encouraged and motivated team members to accomplish complex tasks in demanding time schedule.

Truven Healthcare Analytic [Formerly ThomsonReuter Healthcare], 06/2012 – 01/2013

Consultant/PMO Project Portfolio Manager/Scrum Master

Manage the portfolio of Enterprise PMO solution delivery programs and projects. Manage executive and business stakeholder relationship and expectation. Act as the PMO liaison to all cross-functional teams, technology, and the executive boards. Act as the mediator/facilitator of conflict resolutions, and communication. Drive decision making and issue resolution. Develop, manage, monitor and de-conflict project plans, budget and finances, resource plan, and risk management plan. Direct and drive all projects/programs to ensure that all established success criteria and external customer expectation are met. As the SME in project and program management, consult and recommend best practices and implementation strategies. Sprint and Release planning, Lead daily Scrum, reviews and retrospective. Chair meetings, communicate action items, monitor and assist in implementing action. Assist VP of PMO in strategic planning, project management process design, standard definition and setting, team management, resource allocation, and overall program health monitor. Serve as the cross-functional and cross organizational focal point for liaison.

Project & Accomplishment

Release program management for healthcare analytic marketing solution. Two release cycles that included over 40 enhancement and new functionality.

New product development and rollout project management of healthcare reporting and analytic tool

Consult and assist with the content management for the applications being developed

Management of product maintenance program for multiple product lines.

Program management of enterprise level cost saving initiative that resulted in over 500k saving per year for the foreseeable future.

Project management of M&A integration initiative.

ICD-10 regulatory compliance program management for multiple product line.

Bank of Montreal Bank, 2011

Consultant/Senior Project/Program Manager

Manage enterprise integration program as part of the enterprise M&A initiative for multiple global banks. The program consisted of several multi-layered workstreams with the primary focus on Capital Market investment management operations and investment portfolio analytics. The projects included the change management for no less than fifteen business functional groups as well as the integration of technology and business process of three global investment banks. The program required relationship management and liaison with fifteen business groups, planning and coordination of multiple projects and workstreams, monitoring and analysis reporting to governance team. The main area of the project also included business process mapping, process analysis, process reengineering. Considering the highly sensitive compliance requirement, ensured that the rigorous and extremely demanding regulatory and compliance requirement was met with satisfactory result.

Sears Holding Corporation, 2010 - 2011

Consultant/Senior Program Manager

Managed enterprise level project initiative to replace existing electronic payment processing platforms and systems for Sears Holding and its subsidiaries. The program consisted of 7 projects that include replacement of the technology platforms for all Sears payment products such as credit card, debit card, gift card, etc, migration of applications from Mainframe environment to Cloud Computing, outsourcing of support, development and configuration of new credit card authorization and settlement platforms, and process re-engineering and streamlining. Ensured that all deliverables are produced to the standard and on time. Liaised with the external Vendor Business Partners, Processors, Acquirers and financial institutions. Developed technical relationship channel to expedite implementations and deployment. Participated in the contract negotiations and signing. Ensured that all internal resources are available and motivated. Prioritized tasks and monitored the progress. Ensured that the compliance requirement is met. Coach and mentor project managers and leads through the methodology and project execution.

Deloitte Touche Tohmatsu, 2008 – 2009

Manager, Global Product

Product owner for Deloitte’s global Consulting practice applications. Managed the solution life cycles that included development of product roadmaps, architectural strategy, product selection, life cycle management, technical support and infrastructure rollout implementation. Managed relationships with internal clients and external vendors. Initiated multi-year projects for enterprise level application development. Participated in vendor negotiations. Planned and managed technical support structure for all consulting applications. Led consolidated support teams that included multi tiered technical support and development. Ensure service quality requirements are met. Advocate for endusers technical requirements

Projects & Accomplishment

Participation in application re-write project that included remapping of support structure, solution enhancement,datawarehousing, business intelligence, infrastructure implementation and a new solution architecture.

Directed transition of technical support across Global member organizations across 4 Continents.

Product Life Cycle Management and content management of global consulting applications with the user base of over 15000 worldwide. The implemented programs include new releases, product enhancement, and rollout of new applications. The relationship management included internal clients, IT resource teams, and external vendors.

Program management and project leadership of Process Modeling platform and Method mapping platforms implementation for 35000 consultants around the globe that included RFI, RFP, application tryouts, selection process and contract negotiation. Provided technical support for vendor selection process, testing, development, user training, pilot programs and life-cycle management

Implementation and release of Web based social media and networking solution for Deloitte’s internal 20000+ subscribers around the Globe. Implementation of the Rich Internet Application included customization of vendor’s COS application and modules based on data from user experience and pilot programs. The solution allowed global subscribers to blog, solicit ideas and information, allowed free flow of how-to information, exchange private emails, and upload multi-media data. Managed vendor development teams and internal offshore development team.

Solicit, review the content change requests for the global application products. Schedule and develop the changes. Manage the implementation.

United Airlines, Inc, 2005 - 2008

Senior/Lead Project Manager

LOB Manager for Tax & Treasury Department. Managed relationship between United’s Tax Department and IT that included technical solution delivery, problem resolution, resource coordination for technical support, and relationship development. Liaise and consult Business senior management on technical matters. Plan and implement strategic project initiative and ensure its on-time, on-budget delivery. Supervised dedicated and assigned staff resource and assured the quality of delivery product. Plan and present resource and budget plans to ISD management committee. Interact with external Vendors’ technical staff. Participate in Vendor contract negotiations.

LOB Team Lead for Planning Department. Managed a solution development, infrastructure and solution architecture design and delivery team consisting of 15 technical SMEs and project managers. Oversaw the technical support for resource scheduling and revenue management systems and processes. Managed portfolio of projects managing, balancing and de-conflicting resources. Supervised the development of Project deliverables and monitored the progress per IT Solution Delivery Process. Consulted and briefed senior management in setting project direction and recommended implementation strategy. Led technical recruitment campaign for on and off shore [Skytech].

Projects & Accomplishment:

Program Management to deliver tax filing solutions that included customized COTS Vendor software rollout, mapping new business processes, data management and systems upgrades. The workstreams included infrastructural implementation such as the server upgrade, data center transition, data storage/warehousing and migration, business intelligence, business process remapping, training, redefining operational support and application implementation. Managed the program that included Vendor management, documentation and technical projects. Participated in the project board committee in RFI, RFP, testing and tryouts, selection process and contract negotiation. The On-time multi-delivery of Tax solution enabled United exit from “Material Weakness” status.

Web Content Management of online Tax solution through technical partnership with Vendor’s technical teams. Established direct communication channel with the technical teams to ensure efficient and rapid implementation and management of the Web content.

Quality Improvement Program Management of systems and application enhancement to upgrade the asset/resource utilization optimization Models and Systems. The program consisted of 23 initiatives at a cost of $4.3 Million lasting over 2 yrs. The program enabled the combined benefit of over $35 Million.

2-yr Development & implementation of software application and systems. Based on highly complex mathematical formula, the software reschedules all passengers to their various destinations when flights are cancelled. Ensured that the project deliverables are completed on time and on budget with expected level of quality and customer satisfaction in compliance with the established SDLC. Monitored the parameter of the project scope and modified as needed. Monitored progress and performance index. Managed the support of business critical applications and systems for an airline asset scheduling, revenue management, and R&D departments.

Managed the support of business critical applications and infrastructure systems for an airline’s aircraft scheduling, revenue management, and R&D teams. During my tenure, my team accomplished 99.2% reliability, availability, sustainability and productivity. Maintained 24/7/365 coverage for over 40 applications and systems with onsite and offshore technical experts. Implemented cross training, mentoring and recruiting to expand coverage.

Successful Line of Business support & relationship management for airline resource planning [aircraft scheduling], Revenue Planning & Management and R&D teams, later Tax & Treasury Departments. Formed a tight bond with the Business partners with the philosophy of “same team, same goal” and being the technical extension of the Business. Regularly attended senior staff meetings to provide consultation on resource availability, capability, technology and IT policies. Brokered negotiation to de-conflicted resource overlapping project requests and priorities. Established and convinced the Businesses the rule for project selection based on ROI.

Brokered negotiation to de-conflicted resource overlapping project requests and priorities. Established and convinced the Businesses the rule for project selection based on ROI.

Computer Systems Institute

Instructor: Project Management Professional (PMP) Certification Exam Preparation Program;

Project Management Consultant, 2004 - 2005

Projects & Accomplishment:

Northern Trust Bank

Development of program plan for banking institution’s new enterprise information security initiative.

Conducted initial feasibility study and defined implementation strategy and scope

Allstate Insurance

Development of enterprise level project plan and business case study for the offshore outsourcing initiative of the financial and accounting transaction processing.

Conducted feasibility study to determine scope, cost/benefit analysis, and implementation options

Development of mutual cooperation during extensive interaction with Strategic Planning, Finance, Legal, Operations, Accounting, Infrastructure, IT Development

Manage stakeholder expectation and act as single point of contact to vendors and their resources

Morgan Stanley Discover, 1998-2003 (Financial Services)

Product Manager

Developed high-end credit card transaction processing platform for high volume clients. Conducted business analytics and strategic marketing for technology based financial services products and made recommendation. Developed tech-driven products for electronic transaction process. Developed marketing strategy for the electronic transaction product focused on consumers and merchants. Researched and monitored the current market and the industry for technological trend, development, innovations, products, and services that would add value to the merchant clientele.

Relationship Manager

Performed liaison between the Sales and Marketing groups and the technology groups. Managed strategic partners and 3rd party vendor relationships. Consulted upper management and internal partners on the business potentials, capabilities, and limitation of technology and processes. Authored and disseminated bi-annual systems and policy releases to internal and external partners. Coordinated testing schedules and consulted on systems change management.

Senior Project Manager

Managed strategic enterprise initiative and operational compliance projects. Identified and controlled potential technical and business risks and issues. Supervised team staff and monitored performance. Ensured that the projects adhere to the project timeline, remain within resource parameter, and meet the requirement defined by SLA.

Projects & Accomplishment:

Developed Wireless POS terminal device and application for real time credit/debit card authorization. Planned market strategy for the potential $2Billion mobile service industry. Managed the feasibility and business analysis, planned the resource, budget, controlled schedules and quality, and monitored performance.

Development of high-end, platform and connectivity based electronic payment processing products for major credit card accepting merchants.

Strategic marketing & business planning for electronic payment solution such as RFID embedded CHIP card, realtime-anywhere POS terminal, VSAT connectivity systems.

Project implementation of ISO 8583 based credit card authorization systems and applications.

Creating of proprietary financial data message format based on ISO 8583 standard for Clearing and Settlement transactions.

Planned B2B marketing strategy for wireless POS terminals to 2 million merchant client bases for potential market of $500 Million.

Release management of Business Policy & technology Implementation process and network for Discover Card Business clients. Designed and rolled out the process of Release Management. Successfully managed 7 Releases of semi-annual systems enhancement and policy change management for over 100 internal & external client organizations. The semi-annual release enabled financial services clients to implement and coordinate testing for their financial transaction applications and systems. Successful transition & migration project of Payment Card transaction processing systems from ANSI to ISO based systems and peripheral systems.

Hana Systems Inc., 1995-1998 (Software & Hardware)

Managing Director, Strategy, Planning and Operation

Oversaw all aspects of operations and general management of a multimedia software solution developer and network hardware developer. Provided leadership and guidance to all operational projects. Established strategic and tactical management goals and objectives. Ensured that strategic and marketing initiatives align with the overall strategy and that generated revenue, drive growth, enhance market competitive advantage. Managed relationship with domestic and foreign partners. Oversaw fiscal planning and directed fund acquisition. Established and enforced personnel policies, standards and guidelines. Implemented marketing strategy that enabled the company to expand overseas markets and revenue through partnership and alliances. Manage content for online marketing website.

Entrepreneurial Venture, 1993 -1995 (Software, Hardware, Retail); Managing Partner

Performed extensive market analysis and implementation to market computer related products to general market. Developed marketing plans and business models.

Mercy College, Dobbs Ferry, NY, 1994 – 1995 (Academic, College), Adjunct Professor

Micromask Inc., 1990-1992 (Semi-Conductor); Manager, Operations Planning

United States Army 1985-1990; Liaison Officer, Logistics Officer, Executive Officer, Commanding Officer

EDUCATION

MASTER OF SCIENCE, INFORMATION TECHNOLOGY (MS); 2004

Northwestern University (Evanston, IL).

MASTER OF BUSINESS ADMINISTRATION (MBA); 1994

Fordham University (New York, NY).

BACHELOR OF ARTS (BA); 1986

Hunter College, CUNY (New York, NY).

CERTIFICATION

Project Management Professional (PMP)

Project Management Institute (PMI)

Project +

Computer Technology Industry Association (CompTIA)

Certified Scrum Master [CSM]

Scrum Alliance

Lean Sigma Green Belt [trained]

Comnet Group

Information Technology Infrastructure Library/ITIL Foundation [training in progress]

Thought Rock

SPECIAL SKILL

Subject Matter Expert [SME] – Project+

Computer Technology Industry Association [CompTIA]

FOREIGN LANGUAGE

Spanish

Korean

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