KIMBERLEY ROBINSON

** ****** **, ***********, ** L4T1J4 647-***-**** acwv5w@r.postjobfree.com

OBJECTIVE: CUSTOMER SERVICE

SUMMARY OF QUALIFICATIONS

A highly motivated individual with the ability to communicate effectively via oral and written communication; ability to foster open communication and treat individuals in a consistent, fair, firm and non-judgmental manner; ability to recognize and understand situations that may produce conflict and use strategies to resolve and or de-escalate; ability to assess problems and determine solutions in high stress environments, while making recommendations and taking appropriate actions. An individual with the proven ability to motivate, positively influence and assist people while working cooperatively towards a common goal; with knowledge of different cultures and ability to understand and respect differences when interacting with others; ability to manage multiple tasks and responsibilities in a fast-paced demanding environments while meeting strict deadlines.

EMPLOYMENT EXPERIENCE

Hairstylist, Hair for You Salon 2013-2015

Provided a high level of hands-on customer services by assisting clients and assessing their needs in person

Set up work station with appropriate tools and chemicals for hair treatment

Examined hair texture and condition to determine appropriate treatments

Employed variety of hair techniques, including curling and straightening

Conducted weekly salon inventory

Promoted and sold business products and services by clarifying, analyzing and assessing client needs, presenting pricing options, explaining policies and regulations and taking action to retain and improve revenue generation for the salon

Customer Service Consultant, Ready Staffing Solutions Agency 2011-2013

Passionately connected and built rapports with a variety of customers and their changing needs

Provided excellent customer service when handling incoming billing/customer service related calls

Accurately completed transactions with a sense of urgency and an eye for detail

De-escalated high stress situations with dis-satisfied customers, by taking accountability to solve the issues from beginning to endy

Received and incorporated feedback to improve personal and business performance

Customer Service Representative, Genco Limited 2009-2011

Provided a high level of hands-on customer services by assisting customers and assessing their needs by phone or email

Promoted and sold business products and services by clarifying, analyzing and assessing client needs, presenting pricing options, explaining policies and regulations and taking action to retain and improve revenue generation

Responded to and acted upon clients’ complaints or queries concerning Rogers’ products and services, equipment or billing issues

Acquired continuous knowledge and skills through training and development opportunities

Accounts Representative, National Student Loans 2009 -2010

Utilized my problem solving skills in order to effectively assist the customer in resolving their complaints and addressing their concerns.

De-escalated high stress situations with dis-satisfied customers.

Maintained a professional working relationship with clients while gaining their trust and ensuring their confidentiality

Liaison between the customer and the client to provide information and documentation to facilitate various processes, while ensuring the clients confidentiality through a managed database.

Ensured that responsibilities were completed in a timely manner, meeting the service level requirements.

Assisted Team Leader in the accurate and complete training of new staff.

Participated in the development and maintenance of group activities that enriched the working environment and increased employee value and morale.

EDUCATION AND CERTIFICATES

Hair and Esthetics, Marca College, Brampton, Ontario, Canada

2015 -2016

Accounting and Payroll, Academy of Learning Career and Business College, Toronto, Ontario 2011 -2012

Association of Accounting Technician, St. Andrew Technical Institution, Kingston, Jamaica 2009-2010

Relevant certificates include: Standard First Aid Certification Course

REFERENCES AVAILABLE UPON REQUEST

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