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Office Customer Service

California, United States
October 03, 2016

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***** *.*. ******* **

Hope Hull, AL. 36043


OBJECTIVE My goal is to obtain a position of employment where I can utilize my experiences to benefit the company

EMPLOYMENT Montgomery County District Attorney’s Office, Montgomery, AL

(Restitution Recovery Officer); 12/01/2014 to Present

Responsibilities: Work Turn Over list for CC cases: includes checking the delinquency of each case, adding our D999 fees to each case that is 90 days past due, follow skip tracing steps to locate the Defendants, sending deceased memos to the assigned attorneys to file a motion with the Judge, calling defendant’s, sending out letters to the defendants, scanning documents to attorneys and into Justware associated with the case and adding notes into Justware along with updating Defendant’s address, Print Letters for Worthless Check case’s, Work Cases when Victims call in or Defendants ( extreme Volume of calls per day) : Research as to why Defendants have not paid and follow Skip Tracing steps to locate, Work Worthless Check files : send letters, call Defendant’s, Skip trace to find Defendant’s, Work Grand Jury one week out the month, Answer Worthless Check calls, Assist Upfront taking calls and working cases, taking payments, counting cashier’s boxes, e-mail DDA’s to File motions for show cause when Defendant’s refuse to pay Restitution or want to be found, Scan documents of payment history to DDA’s and any other files I have to help, Re-Skip letters when they are returned due to Insufficient address or no forwarding address, Work cold CC cases in file room, Work cold Worthless Check cases in file room : follow skip tracing steps to locate the Defendants, Calling Defendant’s, preparing letters to send out regarding warrants, Assist Investigators occasionally with locating a victim or witness for Grand Jury, key in Worthless check warrants and making files, scanning warrant’s into there file, key in e-check’s from merchants for Worthless checks, handling City Warrants, Creating PDF files to TXT files to print City Letters for Defendant’s who are 90 days late.

Dr. Kim P. Kornegay, D.M.D, Prattville, AL

(Front Office) ; 2/19/2007 to 8/19/2014

Responsibilities: Invoicing, medical billing, completed insurance forms/filed claims managed multiline phone system, patient scheduling,, manage doctor and hygienist schedules, data entry, maintained patient and office records, managed inter-office referral records, bookkeeping, guided patients through in-processing, assisted patients in person and on the phone.

Haislip, Ragan, Green, Starkie & Watson Inc., Montgomery, AL

(Court Reporting Firm Office Manager); 8/15/1998 to 02/16/2007

Responsibilities: Prepared material for trial, designed filing systems and ensured systems were up to date, maintained office budget and recorded all expenses, devised training programs, trained new employees, managed employee schedules, executed payroll, established office policies and procedures, assigned and regulated clerical functions, ensured adequate office supplies, handled customer complaints and inquiries, ensured operation of office equipment.

Skills Accounting, e-mailing, faxing, Microsoft Word, filing, scheduling, handling multiline phone systems, copiers, detailed oriented and great customer service, Scanning, Justware and cashiering

REFERENCES Available upon request

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