Lola E. Blanks

***** **. ***** ***** ******* GA *0094• 404-***-****(C) acwv4v@r.postjobfree.com

PROFESSIONAL STATEMENT

Customer service oriented individual, with superior organizational and interpersonal skills, who exemplifies extensive knowledge of administrative functions and computer skills within a professional environment.

EDUCATION & TRAINING

Indiana University Fort Wayne, IN

Business Administrative/Secretarial (2 years)

SKILLS HIGHLIGHTS

Administrative/Customer Service Skills

Superior written and oral communication skills

Supervisory/Technical Guidance

Proficient with Microsoft Office Suites

Call Center Team/Client Support

Accounts Payable/Billing Experience

Analytical/Problem Solving Skills

Notary Public

Meeting and Event Planning

Data entry

Telephone Etiquette

Manage Calendars for Direct Reports

PROFESSIONAL EXPERIENCE

American Kidney Service June 2016 - Present

Telephone Customer Service Representative

Telephone customer care assisting residence to setup home donation pickups.

Assist with donation recommendations as needed.

Requiring pickup location at home.

Updating customer of date, time of pickup and instructions for items to be picked up.

Reminder courtesy call to customer night before pickup date.

Children’s Healthcare of Atlanta Sept 2003 to Jan 2016

Unit Secretary

Reference point for physicians, nurse, family members, and outside vendors for questions and requests.

One-on-one with direct reports and reporting interdepartmental leaders.

Professionalism and discretion with sensitive and confidential information.

Customer Service, family support, direction and escorting.

Patient transporting to onsite appointments.

Switchboard assistance of 5-line phone system.

Preparing and maintaining patient charts via Epic Hyperspace.

Filing, typing, administrative support for direct reports, peers and outside vendors, as well as, guests.

Electronic monitoring of patient labs, radiology, physical therapy, consults and other order requests.

Responsible for replenishing supplies, ordering and inventory as needed for daily function.

Occasional Work with On-call/PRN Unit Secretary Pool, as well as, training.

Strong computer, software and internet support.

Additional Experience

Holiday Inn/Bass Corporate Hotels

Customer Service Representative/Supervisory – Call Center

National Data Corporation: Atlanta GA

Client Service Representative – Call Center

Westin Hotels and Resorts: Atlanta GA

Office Coordinator/Rooms Division Coordinator/Sales Assistant

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