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Administrative Assistant Customer Service

Scranton, Pennsylvania, United States
October 03, 2016

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Elizabeth Benedict

**** ******* **

Scranton, PA 18504



Use computers for various applications, such as database management or word processing.

Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.

Create, maintain, and enter information into databases.

Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.

Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.

Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.

Maintain scheduling and event calendars.

Schedule and confirm appointments for clients, customers, or supervisors

Complete forms in accordance with company procedures.

Make copies of correspondence or other printed material.

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Check to ensure that appropriate changes were made to resolve customers' problems

Refer unresolved customer grievances to designated departments for further investigation.

Review insurance policy terms to determine whether a particular loss is covered by insurance.

Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments

Resolve customers' service or billing complaints by performing activities such as refunding money, or adjusting bills.


Proficient in Microsoft Office, Excel, Outlook

Basic knowledge of Microsoft Power Point

Office Machinery including scanners, facsimile, photocopiers, postal scales

Intermediate in Quick-Books accounting software

Excellent telephone etiquette

Outstanding Time management

WORK EXPERIENCE 11-201*-*-****

Manpower-Dickson City, PA

CSR II- Veterans Choice Program

CSR II receiving telephone calls from VAMC, healthcare providers

and veterans regarding appointment scheduling, claim/billing issues.

Acosta Sales and Marketing, Jacksonville, FL 10-201*-**-****

Retail Merchandising

Responsible for assigned territory regarding merchandising

Products from several large food service manufacturers.

Kelly Services, Moosic, PA

Collection Agent


Call responsible parties to collect debts.

Manpower-Dickson City, PA

Volunteer Recruitment Coordinator


Contact local business-owners to solicit fundraising ideas

Xerox- Moosic, PA 01/2013-05/2013

Customer Service

Communicate with Healthcare providersconcerning claims and benefit information

NTS Marketing & Branding – Clarks Summit, PA 01/2012 – 12/2012

Administrative Assistant

Process all paperwork related to sales including accounts receivable and accounts payable.

Schedule appointments to meet with clients both new and existing, and assist with presentations.

Action Personnel – Dickson City, PA 04/2011 – 01/2012

Administrative Assistant

Process all paperwork related to sales including accounts receivable and accounts payable.

Schedule appointments and prepare marketing presentations.

Prizm Asset Management – Scranton, PA 10/2008 – 01/2011

Administrative Assistant

Responsible for assisting the mall management in office functions related to ordering supplies,

Sales data input from mall tenants, assisting the Marketing Director with mall events,

One Source Staffing Solutions – Dickson City, PA 04/2008 – 10/2008

Administrative Office Support

Resolve customer complaints or answer customer questions regarding insurance policies and procedures for local healthcare system.

Manpower – Dickson City, PA

Clerical Support 10/2006 – 04/2008

Clerical Support for various employer/clients

CIGNA Healthcare – Moosic, PA 01/2000 – 04/2006

Adjustment Claims Processor

Review of previously processed claims sent for adjustment from call representatives.

In addition, a member of a specialized team of claim processors handling

claim payment issues.

Phone and Claim Representative

This position involved telephone call center contact with insured’s`/healthcare providers

to assist resolving questions concerning claims and benefit information.


University of Scranton – Scranton, PA-Bachelor

American Institute of Paralegal Studies-Paralegal Certification


Available upon request

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