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Customer Service Representative

Trumbull, Connecticut, 06611, United States
October 03, 2016

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Maria Hernandez

** ***** **

Waterbury, CT *****


Attention: Hiring Committee,

I was excited to see your posting for an available opportunity at your organization. Your company has gained a reputation as an organization devoted to providing excellence and quality service to all its clients.

As a Bilingual employee (fluent in Spanish) with excellent organizational and communication skills, an outstanding work ethic and the ability to work in both team-oriented and self-directed environments, I am passionate about excellence and service of the highest quality. I have included my resume with this letter for your review. I am positioned to exceed your expectations and would welcome an opportunity to meet with you to discuss my qualifications and my candidacy in further detail.


Maria Hernandez

Maria A. Hernandez

78 Stowe Road Waterbury, CT 06704

Phone- 203-***-****


Career Objective

I am a bilingual interested in a full time employment opportunity with a company to utilize and diversify my skills in order to contribute to the future growth of the business.

EDUCATION: Hunter College, New York, N.Y.

Major: Child Education, Minor: English


Medical Assistant/Receptionist

Colon and Rectal Surgeons

Full Time 11/16/2015-present

Answer phones, schedule appointments, verify insurance

Set up exam room for patients being seen for the day

Assist physician in the exam room with in office procedures, exams, handling of exam tools

Collect copays and process credit card payments via NMI application.

Send out monthly reminders at the end of the month for upcoming procedures


The Orthopedic Group 3/9/15-11/13/15

Temp Position

Answer a high volume of phone calls, scheduling appointments for all the providers.

Obtaining authorization for appointments that are workmen’s compensation related. Creating the referral management in their account and tagging the authorization to the patient’s account.

Registering new patient’s when they call for an appointment to see one of the providers in the group. From obtaining their demographic information, to obtaining the insurance and scheduling the appointment.

Administrative Specialists

Wellmore Behavioral Health, Waterbury,CT 12/2014-3/2015

Answer a high volume of phone calls, directing to the proper people. Answer any questions clients might have on the phone regarding the programs we offer.

Monitoring clients during monitored urine specimens, either for DCF or probation.

Registering a high volume of clients that walk in to obtain help through our group session for anger management and substance abuse.

Registering the clients if we are under staffed. Going over the signatures required for the program, what they need to expect and who they can release information to and who can obtain information with their permission only.

Editing group sessions rosters at the end of the day to make sure all clients were accounted for and who were absent. Print out updated rosters and log into computer program.

Medical Receptionist/Secretary,

Associated Women Health Specialist P.C., Waterbury, CT 5/2010-12/2014

Answer a heavy volume of phone calls, filing, calling in prescriptions, making appointments.

Registering patients that come in for appointments- their demographics and insurance info

Collected copays and processed credit card payments via phone

Verify Medicaid patients on the CTDSS system

Verify all insurances on their websites

Data entry and Scanning information converting patients to electronic filing

Daily distributing faxes received electronically to other departments

Systems are medics premier and Doctor’s Assistant

Medical Receptionist, Greater New Haven OBGYN Group 3/09-5/2010

Answer a heavy volume of phone calls, filing, calling in prescriptions, making appointments,

Checking in the patients at the front window, updating insurance information

Update patient's account. Assist our other offices with calls, messages, forwarding information to them when asked for via fax or interoffice.

Post the charges for our ultrasound tech.

Work on Centricity Group Management system

Financial Aid Representative, Montefiore Financial Aid Services 3/08-7/09

Bronx, NY 10471

Responsible for interactions with patients and outside agencies to assess financial needs through one on one patient interview to acquire financial information.

Verification of financial history via transcripts from IRS, and patient follow-up on financial aid eligibility.

Act as a customer service representative to answer heavy call volume as well as following up on outstanding payments.

Responsible for daily processing of patient payments (checks and credit card) through use of the US Bank system.

Prepare end of the day and end of the month reports

Customer Service Liaison Level III, Montefiore Contract Management 12/00 – 3/08

Bronx, NY 10471

Customer service representative answered a heavy volume of calls of inquiries. Explained patient’s bills and balances to patients and insurance companies.

Researched medical records, calling insurance companies to verify patient eligibility.

Inquire status of claims. Verified claim status for members and providers via PMC. Patient eligibility via HBOC. Meet with patients face to face to inquire on payments for open balances.

Took payments from patients for their open balances and processed credit card payments for the entire customer service department.

Prepared end of the month credit card reports and cash flow.

Patient Service Representative, Montefiore Medical Groups 12/99 – 12/00

Bronx, NY 10471

In the medical records department assisted in releasing records to physicians, insurance companies and to patients.

Filing lab results, consult reports and physicians notes within 48 hours of receipt. Preparing charts for new patients.

Answered heavy phones and made appointments in IDX system.

Registered patients in both PHAMIS and IDX database systems.

Biller, PhyMatrix Management Company, Inc 5/99– 7/99 (Temp)

Valhalla, New York 10595

Contacted insurance companies to expedite the payments processed to physicians.

Input billing data into ADS systems

Letter Carrier, United States Postal Services 5/96 – 5/98

Elmhurst, N.Y. 11373

Rack mail to get route ready to go out on the street for delivery.

Spread mail to routes.

Medical Receptionist, Pediatric and Adolescent Medicines L.L.P. 4/88 – 5/96

New York N.Y. 10024

Answered heavy phones, assisted in filing, and ordered office supplies.

Billed insurance companies, performed accounts receivable.

Xeroxing, light data entry, preparing office for the day.

Handled cash payments for copays and open balances.

Light typing, patient relations.


Computer Experience - PC experience through Microsoft Office XP Professional and Microsoft PowerPoint also familiar with numerous internet providers as well as Microsoft Excel. Knowledge of ADS systems, IDX, HBOC, EAGLE and PHAMIS, ENCODER PRO, CCMSPMC. Knowledge of Practice Management Systems(PMS) Greenway system and Vision.

also Fluent in Spanish

References Furnished Upon Request

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