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Service Representative Project

Atlanta, Georgia, United States
October 03, 2016

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AT&T Telecommunications Atlanta, GA 2013 – 2016

Contract Specialist (Contract)

Researched and correct contract records as required.

Worked with sales staff, and customers to resolve contract related issues.

Ensured contract close-out, extension or renewal of existing contracts.

Calculated early termination and cancelation fees.

Corinthian Colleges Atlanta, GA 2011 – 2013

Career Service Representative

Conducted workshops for students on interviewing skills and job search strategies.

Developed strong relationships with potential employers to build job placement opportunities for students.

Interviewed students to understand their career goals and provided career guidance.

Worked effectively and collaboratively to achieve student placement goals for graduates.

Bar Association Support to Improve Correctional Services Atlanta, GA 2006 – Present

Instructor (Contractual)

Teach business and economic principles to clients transitioning back into society after being incarcerated.

Assist clients with resume creation and job interviewing skills.

Present information pertaining to the World of Work, Entrepreneurialism and Life Skills to individuals in transition.

Counsel individuals in areas of family, financial and vocational planning.

Resources Global Professionals Atlanta, GA 2007 - 2008

Recruiting Assistant

Managed the new associate hiring process.

Edited and rewrote resumes for Associates reentering the job market.

Revamped orientation binders and performed all required administrative tasks associated with this task.

Reviewed and approved Time & Expense for approximately 100 contracted executive associates.

Negotiated and resolved employee issues as related to benefits, payroll, IT, etc.

Developed and distributed employee newsletter for the Southern region.

Coordinated awards recognition, conference calls, and other special events.

BellSouth Telecommunications Atlanta, GA 2000 – 2007

Positions with BellSouth:

Product Support Manager

Assumed responsibility for documenting, training and updating methods and procedural documentation for data services which impacted field personnel in nine states.

Major contributor in the initial rollout of Broadband services for the Southern Region.

Assumed responsibility for preparing the overall project plan for rollout of projects including resources requirements, schedules and deliverables.

Complied data, reports and provided analysis of project information to managers.

Created and presented documentation from the development and administration of a project plan through the project closeout.

Demonstrated skill in organizing workflow from group planning sessions through implementation in a variety of product rollouts.

Successful in facilitating process improvement initiatives in various areas.

Service Consultant/Project Manager 1994 – 2000

Assumed responsibility for negotiating, ordering, and coordinating the installation of data and voice services to BellSouth vendors.

Created and executed project work plans and revisions as required to meet change order requests.

Identified resources and assigned employee responsibilities to ensure efficient processing and installation of BellSouth’s voice and data services.

Ensured completion of project including all required documentation.

Performed administrative duties and prepared support documentation.

Responded to telephone calls, emails, faxes and all requests for support of products delivered or ordered.

Service Representative/Billing Specialist 1984 – 1993

Processed business and residential customer’s billing requests. Knowledgeable of miscellaneous accounts, BTNs and earning numbers.

Processed billing inquiries including disputes, updates and adjustments.

Established new customer accounts as required.

Processed service orders and monitored the orders from completion to billing.

Responsible for coordinating customer requests in reference to account information.

Initiated customer account records and processed new telecommunications orders.

Researched customer questions and provided resolutions to customer problems.

Provided customer assistance with ordering and negotiating service requests.

Accounting Assistant 1982 - 1986

Processed Independent Company settlements.

Sales Specialist 1979 - 1982

Sold telephone systems and equipment to small and medium business customers over

the telephone and face to face.

Processed all paperwork associated with the sale of equipment and telephone systems.


Central Michigan University Ft. McPherson, Georgia 1993

Master of Science/Administration

North Carolina Central University Durham, North Carolina 1976

Bachelor of Science


MS Word

MS Excel


MS Project, MS Outlook

VISIO, Access

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