Stephanie Washington
*** ***** ******, ************, ** 19148 - #267-***-****
Email address: acwv2v@r.postjobfree.com
Career Profile: Administrative Assistant with strong interpersonal and customer service skills, a keen ability to multitask a variety of challenges and responsibilities. Experience with greeting customers, visitors, and the handling of multi console phone systems, mail, and purchasing skills. Also have extensive experience in a Call Center setting.
Education: West Catholic Girls HS – 1970
Community College of Philadelphia – Behavioral Health
Pierce Jr, College – Office Procedures Certificate
Temple University – Child Development
Bettinger Company Staffing: 11/2015 – Present
SEIU Union
Front Desk Receptionist, performing clerical duties such as: answering the telephones and directing the calls to the Union Staff. Mail opening and photocopy.
Kencrest Adult Residential Program
Front Desk Receptionist, performing the following duties: answering telephones and surging the client files to go paperless to scanning the files into the system.
Careers Temporary Staffing 10/2015 – 11/2015
Visiting Nurses of Philadelphia
Administrative Assistant
Responsible for transferring client charts from ICD 9 to ICD 10 with the ICD code changes starting October 1, 2015. Retrieved a daily download from the ICD Coding e-mail that required me to transfer the information to the client files, to make into folders with the necessary information that was needed for the ICD 10 conversion. Extensive Computer Usage was performed to complete this task on a daily work basis.
Employment History:
QTC Medical Services 9/2011 – 3/2015
Veteran Service Coordinator
Customer Service for the Veteran’s that were affiliated with the VA claims department.
Generated mileage checks for their scheduled appointments, completed Incident Reports, (such as: verbal and written complaints) that the veteran may have reported to the company and the Veteran Administration. Completed Provider Surveys, billing of veteran’s claims, and extensive ACD phone coverage in a call center. Also generated and mailed paperwork to the Veteran’s and the Provider’s for the scheduled appointments. Computer usage was used also for scheduling and data entry.
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Bettinger Temporary Services 1/2011 – 9/2011
QTC Medical Services
Women’s Opportunities Resource Center 8/2010 – 1/2011
Receptionist
Sort, reviewed and distributed the mail. Provided administrative support, telephone reception, handling of calls promptly and internet research. Meeting planning, corresponding with outside vendor contacts and the ordering of office supplies. Computer literate, Microsoft Word.
Kaplan University/Thompson Institute 8/2009 – 6/2010
Certified Wonderlinc SLE Proctor/File Room Administrator
Was responsible for the administering of admissions testing to all incoming students. Maintained and distributed all incoming and outgoing files for School Certification/Graduation Audits.
Office Team Staffing 8/2008 – 6/2009
Child Care Information Services
Eligibility Case Management Support Staff
Conducted TANF (DPW) client intakes for child care services. Creation of TANF files, customer service calling to clients and electronic filing.
Intercommunity Action Inc. 8/1999 – 5/2008
Office Manager, Dual Diagnosis Program
Member of Treatment Team: Assisted with general clerical duties assigned, such as filing, scheduling, photocopying, mail, and answering phones.
Coordinated the client drug /alcohol testing and assured that all paperwork was completed according to the unit.
Conducted the Coordination of Program Transportation. Supervised the client maintenance program and the billing of (Logistic Care) for client transportation.
Northwestern Human Services, Fisher’s Lane Adolescent Residential Program 4/1997– 5/1999
Program Secretary
Reported to the Program Clinical Director. Was responsible for the answering of a multi digital phone system, Completed confidential documents such as: Psychological Evaluations and IPS (Individual Service Plans).
Maintained weekly program schedules for the residents and staff. Ordered program supplies and insured that security was operational in the unit. Greeting of visitors and vendors.
Careers Temporary Staffing: Presbyterian Hospital 4/1996 – 3/1997
Human Resource Assistant
Maintained personnel files, orientation material and prepared employee payroll, answered directly to the Human Resource Generalist,
Bettinger Staffing Services: Hahnemann Hospital 3/1993 – 5/1995
Admissions Clerk
Medical Secretary – Dept. of Surgery
Secretary – Creative Arts and Therapy
Secretary – School of Public Health
References:
Shareen Taylor, 267-***-****
Pastor T. R. Nicholson
Greater Faith Baptist Church
2601 Lehigh Avenue
Phone: 215-***-****
Lorraine Battles – 215-***-****
Stephanie Flanders – 267-***-****
Jessica Browne - 215-***-****