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Clerical and Administrative

Philadelphia, Pennsylvania, United States
October 03, 2016

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Stephanie Washington

*** ***** ******, ************, ** 19148 - #267-***-****

Email address:

Career Profile: Administrative Assistant with strong interpersonal and customer service skills, a keen ability to multitask a variety of challenges and responsibilities. Experience with greeting customers, visitors, and the handling of multi console phone systems, mail, and purchasing skills. Also have extensive experience in a Call Center setting.

Education: West Catholic Girls HS – 1970

Community College of Philadelphia – Behavioral Health

Pierce Jr, College – Office Procedures Certificate

Temple University – Child Development

Bettinger Company Staffing: 11/2015 – Present

SEIU Union

Front Desk Receptionist, performing clerical duties such as: answering the telephones and directing the calls to the Union Staff. Mail opening and photocopy.

Kencrest Adult Residential Program

Front Desk Receptionist, performing the following duties: answering telephones and surging the client files to go paperless to scanning the files into the system.

Careers Temporary Staffing 10/2015 – 11/2015

Visiting Nurses of Philadelphia

Administrative Assistant

Responsible for transferring client charts from ICD 9 to ICD 10 with the ICD code changes starting October 1, 2015. Retrieved a daily download from the ICD Coding e-mail that required me to transfer the information to the client files, to make into folders with the necessary information that was needed for the ICD 10 conversion. Extensive Computer Usage was performed to complete this task on a daily work basis.

Employment History:

QTC Medical Services 9/2011 – 3/2015

Veteran Service Coordinator

Customer Service for the Veteran’s that were affiliated with the VA claims department.

Generated mileage checks for their scheduled appointments, completed Incident Reports, (such as: verbal and written complaints) that the veteran may have reported to the company and the Veteran Administration. Completed Provider Surveys, billing of veteran’s claims, and extensive ACD phone coverage in a call center. Also generated and mailed paperwork to the Veteran’s and the Provider’s for the scheduled appointments. Computer usage was used also for scheduling and data entry.

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Bettinger Temporary Services 1/2011 – 9/2011

QTC Medical Services

Women’s Opportunities Resource Center 8/2010 – 1/2011


Sort, reviewed and distributed the mail. Provided administrative support, telephone reception, handling of calls promptly and internet research. Meeting planning, corresponding with outside vendor contacts and the ordering of office supplies. Computer literate, Microsoft Word.

Kaplan University/Thompson Institute 8/2009 – 6/2010

Certified Wonderlinc SLE Proctor/File Room Administrator

Was responsible for the administering of admissions testing to all incoming students. Maintained and distributed all incoming and outgoing files for School Certification/Graduation Audits.

Office Team Staffing 8/2008 – 6/2009

Child Care Information Services

Eligibility Case Management Support Staff

Conducted TANF (DPW) client intakes for child care services. Creation of TANF files, customer service calling to clients and electronic filing.

Intercommunity Action Inc. 8/1999 – 5/2008

Office Manager, Dual Diagnosis Program

Member of Treatment Team: Assisted with general clerical duties assigned, such as filing, scheduling, photocopying, mail, and answering phones.

Coordinated the client drug /alcohol testing and assured that all paperwork was completed according to the unit.

Conducted the Coordination of Program Transportation. Supervised the client maintenance program and the billing of (Logistic Care) for client transportation.

Northwestern Human Services, Fisher’s Lane Adolescent Residential Program 4/1997– 5/1999

Program Secretary

Reported to the Program Clinical Director. Was responsible for the answering of a multi digital phone system, Completed confidential documents such as: Psychological Evaluations and IPS (Individual Service Plans).

Maintained weekly program schedules for the residents and staff. Ordered program supplies and insured that security was operational in the unit. Greeting of visitors and vendors.

Careers Temporary Staffing: Presbyterian Hospital 4/1996 – 3/1997

Human Resource Assistant

Maintained personnel files, orientation material and prepared employee payroll, answered directly to the Human Resource Generalist,

Bettinger Staffing Services: Hahnemann Hospital 3/1993 – 5/1995

Admissions Clerk

Medical Secretary – Dept. of Surgery

Secretary – Creative Arts and Therapy

Secretary – School of Public Health


Shareen Taylor, 267-***-****

Pastor T. R. Nicholson

Greater Faith Baptist Church

2601 Lehigh Avenue

Phone: 215-***-****

Lorraine Battles – 215-***-****

Stephanie Flanders – 267-***-****

Jessica Browne - 215-***-****

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