Project Manager / Business Analyst
Resume:
Dan T. Troller
IT Project Manager
Bentonville, AR 72712
*********@*****.***
www.dantroller.com
Professional Experience
Permanent Position:
Troller and Associates, (February,2002 through Current Date) – e-commerce Consultant
oServed as a Designer, Builder and host for a variety of small personal, Ministry and professional and miscellaneous groups’ ad organizations’ websites
www.dantroller.com, www.CDMFL.org
o13 years’ experience negotiating and maintaining Merchant accounts with financial institutions:
Wells Fargo, BofA, Square
Contract Positions:
Walmart, (February 15 through August 5, 2016) – Temporary Project Specialist (contract assignment)
oServed as a Project Manager for large – medium sized ISD Architecture/Infrastructure projects
oScrum Master for the Global Workforce Management project focusing on the redesign of the web-based scheduling GUI and the interface from the Walmart HR system. The interface was to their SAP HR tables
oBrowser Remediation Project;
Serving as the Project Manager for the Remediation of all IE8 browser-dependent applications and software products. The project is scheduled for completion in February, 2017
oFinance/Real Estate Technology Modernization Project:
Served as the Manager of the Tech Mod Project as it related to the modernization of all in-scope Finance and Real Estate applications and servers
Public Service Company of New Mexico, (PNM – electric utility), (September – December, 2015) Business Analyst/Project Manager
oServed as a Project Manager for small utilities-based projects;
oServed as a Business Analyst for several large utilities-based IT and Operational projects
oEvaluated and designed SharePoint Reporting solutions
Created all BA-related deliverables:
Project Charter
Facilitated Requirements Definition Meetings
Requirements Documents
Test Plans, Scripts and Results Matrices
Tribune Media, (February, 2015 – May, 2015) Technical Application Administrator (3-month contract assignment)
oProvided the data flow support for the company’s conversion from Oracle Financials to Workday and Blackline
Managed the completion of the initial Blackline implementation multi-tab spreadsheet with the company’s data
Loaded the dimensions and tab contents into Blackline
Performed QA on all Blackline reconciliation configuration
oMonitor and troubleshooting of automated and manual data flows and data reconciliation between the company’s Travel, Financial and HR applications and tables
Concur, PeopleSoft HR, Oracle Financials, Workday Financials, American Express and MasterCard
oDeveloped a database to reconcile the transactions so that each charge could be tracked from the time a charge was made until final payment was made. Each transaction could be identified as to the current stage of the process and the system database that was housing the transaction data at any point in time.
CallMiner, (July, 2013 – March, 2014); Business Analyst/ Project Manager; Certified SaaS Business Analyst
oManaged up to 10 concurrent product implementations
oFacilitated Requirements and Design Meetings
oAssembled all Requirements and PM documents
oManaged implementations of the company’s Eureka SaaS voice analytics package
oPerformed db tuning, data mapping, solution certification and other end-to-end BA functions
Lucas Group, (January, 2013 – March, 2013); Report Developer
oDeveloped Management Reporting in SQL Server, for deployment in MS Dynamics CRM
ZEP, Inc., (January, 2012 – April, 2012); Systems Administrator.
oAdministered the client’s Hyperion Enterprise application during the transition from Hyperion to a web-based consolidation/reporting package. Administration included:
Security, User profiling, Report Development, Monitor and troubleshooting of automated and manual data flows and data reconciliation between systems
Insight Global, (July, 2011 – September, 2011); Project Manager, Business Analyst
oEnd-to-end Order-to-Cash;
Managed the development process in an AGILE environment for improvements to PHP-based Contract Billing Application
Created all BA-related deliverables:
Facilitated all Requirements Definition Meetings
Developed Business Use Cases
Developed Technical Requirements Docs
Test Planning, Scripts and Results Matrices
oCreated the Demand Management Process used in the Development Department to schedule and monitor development enhancement requests from all operating units
Cisco Systems, (July, 2010 – March, 2011); Interim Director, Financial Information Systems
oSystem Administrator for the client’s Hyperion Enterprise, Essbase and ERP Financial modules (Oracle and SAP)
The GAP, (May, 2009 – August, 2009); Business Analyst; SAP G/L
HDSupply, (January, 2009 – March, 2009); Business Analyst; PeopleSoft A/R and Internal Sales Systems
Eastman Kodak, (March, 2008 – December, 2008); Process Improvement Analyst, Business Analyst; Sarbanes-Oxley Management Software
International Truck and Engine, (August, 2007 – January, 2008); Process Improvement Analyst; Sarbanes-Oxley (Mexico)
CBS Market Watch, (December, 2006 – March, 2007); Process Improvement Analyst, Test Planning; Sarbanes-Oxley
ICI Paints, (July, 2004 – March, 2005); Test Planning and Execution; Sarbanes-Oxley (Paris, London, Puerto Rico)
AJ Gallagher, (December, 2002 – March, 2003); Test Planning and Execution; Sarbanes-Oxley
Yahoo!, (January, 2002 – May, 2002); Project Manager, Process Improvement Analyst, Business Analyst; Oracle Financial Modules
oGeneral Accounting; implemented Oracle Bank Reconciliation module
oProcure-to-Pay; Implemented Oracle workflow and eRequisition
oOrder-to-Cash; Implemented Oracle A/R, GUI front-end for Credit, Automated Invoicing function within the Invoicing module
oPayroll; Implemented Concur Expense management, Implemented ADP
oFixed Assets; implemented Oracle FA module
Answerthink – Chicago, IL
Engagement/Relationship Manager, Business Analyst, Functional Systems Liaison
(2000 – 2002)
Verizon; Business Analyst; Hyperion Enterprise
3Com; Project Manager, Process Improvement Analyst; Organization Design
KPMG Consulting - Phoenix, AZ
Consulting Manager
(1996 - 1999)
The Paul Allen Group; Project Manager; PeopleSoft G/L, A/P and A/R modules
Motorola; Project Manager; Concur’s web-based expense reporting solution (XMS)
Applied Materials; Project Manager, Process Improvement Analyst; Hyperion Essbase
Cummins Engine; Project Manager, Process Improvement Analyst; Hyperion Enterprise
Banc One Corporation; Columbus, OH
Bank One Credit Card Services
Vice President - Manager, Financial Information Systems
(1995 to 1996)
Project Manager; Hyperion Enterprise
Banc One Arizona; BankCard Division
Vice President - Financial Manager II
(1993 to 1995)
Project Manager; Hyperion Enterprise
Volunteer
Christian Discipling Ministries, Founder; Fort Myers, FL (2014 – Current)
CCMI; Fort Myers, FL (2014)
Fort Myers Rescue Mission (2014)
Salvation Army Food Kitchen; Fort Myers, FL (2013)
Education
BBA in Accounting; Texas A&M (1989)
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