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Project Manager / Business Analyst

Bentonville, Arkansas, United States
October 03, 2016

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Dan T. Troller

IT Project Manager

**** ******* ******

Bentonville, AR 72712


Professional Experience

Permanent Position:

Troller and Associates, (February,2002 through Current Date) – e-commerce Consultant

oServed as a Designer, Builder and host for a variety of small personal, Ministry and professional and miscellaneous groups’ ad organizations’ websites,

o13 years’ experience negotiating and maintaining Merchant accounts with financial institutions:

Wells Fargo, BofA, Square

Contract Positions:

Walmart, (February 15 through August 5, 2016) – Temporary Project Specialist (contract assignment)

oServed as a Project Manager for large – medium sized ISD Architecture/Infrastructure projects

oScrum Master for the Global Workforce Management project focusing on the redesign of the web-based scheduling GUI and the interface from the Walmart HR system. The interface was to their SAP HR tables

oBrowser Remediation Project;

Serving as the Project Manager for the Remediation of all IE8 browser-dependent applications and software products. The project is scheduled for completion in February, 2017

oFinance/Real Estate Technology Modernization Project:

Served as the Manager of the Tech Mod Project as it related to the modernization of all in-scope Finance and Real Estate applications and servers

Public Service Company of New Mexico, (PNM – electric utility), (September – December, 2015) Business Analyst/Project Manager

oServed as a Project Manager for small utilities-based projects;

oServed as a Business Analyst for several large utilities-based IT and Operational projects

oEvaluated and designed SharePoint Reporting solutions

Created all BA-related deliverables:

Project Charter

Facilitated Requirements Definition Meetings

Requirements Documents

Test Plans, Scripts and Results Matrices

Tribune Media, (February, 2015 – May, 2015) Technical Application Administrator (3-month contract assignment)

oProvided the data flow support for the company’s conversion from Oracle Financials to Workday and Blackline

Managed the completion of the initial Blackline implementation multi-tab spreadsheet with the company’s data

Loaded the dimensions and tab contents into Blackline

Performed QA on all Blackline reconciliation configuration

oMonitor and troubleshooting of automated and manual data flows and data reconciliation between the company’s Travel, Financial and HR applications and tables

Concur, PeopleSoft HR, Oracle Financials, Workday Financials, American Express and MasterCard

oDeveloped a database to reconcile the transactions so that each charge could be tracked from the time a charge was made until final payment was made. Each transaction could be identified as to the current stage of the process and the system database that was housing the transaction data at any point in time.

CallMiner, (July, 2013 – March, 2014); Business Analyst/ Project Manager; Certified SaaS Business Analyst

oManaged up to 10 concurrent product implementations

oFacilitated Requirements and Design Meetings

oAssembled all Requirements and PM documents

oManaged implementations of the company’s Eureka SaaS voice analytics package

oPerformed db tuning, data mapping, solution certification and other end-to-end BA functions

Lucas Group, (January, 2013 – March, 2013); Report Developer

oDeveloped Management Reporting in SQL Server, for deployment in MS Dynamics CRM

ZEP, Inc., (January, 2012 – April, 2012); Systems Administrator.

oAdministered the client’s Hyperion Enterprise application during the transition from Hyperion to a web-based consolidation/reporting package. Administration included:

Security, User profiling, Report Development, Monitor and troubleshooting of automated and manual data flows and data reconciliation between systems

Insight Global, (July, 2011 – September, 2011); Project Manager, Business Analyst

oEnd-to-end Order-to-Cash;

Managed the development process in an AGILE environment for improvements to PHP-based Contract Billing Application

Created all BA-related deliverables:

Facilitated all Requirements Definition Meetings

Developed Business Use Cases

Developed Technical Requirements Docs

Test Planning, Scripts and Results Matrices

oCreated the Demand Management Process used in the Development Department to schedule and monitor development enhancement requests from all operating units

Cisco Systems, (July, 2010 – March, 2011); Interim Director, Financial Information Systems

oSystem Administrator for the client’s Hyperion Enterprise, Essbase and ERP Financial modules (Oracle and SAP)

The GAP, (May, 2009 – August, 2009); Business Analyst; SAP G/L

HDSupply, (January, 2009 – March, 2009); Business Analyst; PeopleSoft A/R and Internal Sales Systems

Eastman Kodak, (March, 2008 – December, 2008); Process Improvement Analyst, Business Analyst; Sarbanes-Oxley Management Software

International Truck and Engine, (August, 2007 – January, 2008); Process Improvement Analyst; Sarbanes-Oxley (Mexico)

CBS Market Watch, (December, 2006 – March, 2007); Process Improvement Analyst, Test Planning; Sarbanes-Oxley

ICI Paints, (July, 2004 – March, 2005); Test Planning and Execution; Sarbanes-Oxley (Paris, London, Puerto Rico)

AJ Gallagher, (December, 2002 – March, 2003); Test Planning and Execution; Sarbanes-Oxley

Yahoo!, (January, 2002 – May, 2002); Project Manager, Process Improvement Analyst, Business Analyst; Oracle Financial Modules

oGeneral Accounting; implemented Oracle Bank Reconciliation module

oProcure-to-Pay; Implemented Oracle workflow and eRequisition

oOrder-to-Cash; Implemented Oracle A/R, GUI front-end for Credit, Automated Invoicing function within the Invoicing module

oPayroll; Implemented Concur Expense management, Implemented ADP

oFixed Assets; implemented Oracle FA module

Answerthink – Chicago, IL

Engagement/Relationship Manager, Business Analyst, Functional Systems Liaison

(2000 – 2002)

Verizon; Business Analyst; Hyperion Enterprise

3Com; Project Manager, Process Improvement Analyst; Organization Design

KPMG Consulting - Phoenix, AZ

Consulting Manager

(1996 - 1999)

The Paul Allen Group; Project Manager; PeopleSoft G/L, A/P and A/R modules

Motorola; Project Manager; Concur’s web-based expense reporting solution (XMS)

Applied Materials; Project Manager, Process Improvement Analyst; Hyperion Essbase

Cummins Engine; Project Manager, Process Improvement Analyst; Hyperion Enterprise

Banc One Corporation; Columbus, OH

Bank One Credit Card Services

Vice President - Manager, Financial Information Systems

(1995 to 1996)

Project Manager; Hyperion Enterprise

Banc One Arizona; BankCard Division

Vice President - Financial Manager II

(1993 to 1995)

Project Manager; Hyperion Enterprise


Christian Discipling Ministries, Founder; Fort Myers, FL (2014 – Current)

CCMI; Fort Myers, FL (2014)

Fort Myers Rescue Mission (2014)

Salvation Army Food Kitchen; Fort Myers, FL (2013)


BBA in Accounting; Texas A&M (1989)

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